Leave a Review Hardee's Mobile Ordering
Disappointing to say the least.
The apps is straightforward to set up and use. Unfortunately you can expect;
- Losing data when app has an update.
- No way to address order issues; such as items missing (the “contact us” does not display store, after back and forth with an extremely slow “chat rep” they will state they will forward info to store manager but otherwise do absolutely nothing. If they do or not is anyone’s guess because there will be no follow-up.
- No tracking/notifications of order progress without constantly restarting app. Will say delivery is completed when it is not…I assume that “complete” means “order picked up by driver”. There was one time where I did receive a text message with an order delivery tracker through DoorDash’s website, but have ordered multiple times with no text/email/tracking information.
- Any “deals” available on the app are less than the delivery + online order fee, making it the same price or more than using another service (DoorDash, Grubhub, etc).
At least the other delivery apps will attempt to resolve issues and send order status updates, None of which occurs with this app. AVOID!Show lessMWest63206
First use was a bust!
I originally attempted to place my order online but was prompted to go to the app so I downloaded the app continued with my order and chose the Hardee’s near me. I paid for my order online and drove directly to the Hardee’s near my house and was told that they do not take online orders at my Hardee’s, which required me to purchase my order again call the Hardee’s that it went to and tell them to throw my order out so essentially I got to pay for two meals which is always really nice. So yes, shame on me for not doublechecking the address. I just assumed that when it prompted me to go to the app after putting the proper location on the website that it would’ve continued my order through the previously chosen location. So, no more Hardee’s app for me.Show lessG_reg
Points
I am very upset to find out that points expire! I had no idea. I wanted to let my points accumulate so when I take my grand daughter to Hardees I could order more items. Also, I purchased a pie recently AFTER I had ordered a biscuit. I tried to add the pie to my points and was denied. WHY??? A customer should be able to get credit for ALL purchases. Another time I tried to load points from a purchase I had just made and received a message: YOU HAVE ALREADY ADDED THESE POINTS!!!!!
If a person goes to Hardees for breakfast, lunch, AND dinner they should be able to get credit for ALL points!!! You know we DO have other choices, sometimes directly across the street or next door.Show lessHisAngel357
Many, many issues
The biggest issues I have are really annoying, and easily fixable. Anytime I get a notification from the app, I click on it, and it takes me to the App Store to download the app that’s already on my phone. Also, anytime I open the app, I have to wait 5 seconds for the stupid screen “Welcome to tasty, epic, delicious……” to finish loading before I can do anything in the app. No other restaurant app does this, because they want me to get in the app, and order food! Then of course there’s the communication issues with the restaurant not having the order, or not seeing the order, or not preparing the order. Kind of makes ordering ahead pointless.Show lessShaun Conlin
Good food, awful app
To start off, every time you open the app and before you get started you have to watch an animation about how drippy their food is. Then if they offer you some promotion, you never know where it will predict you pick up your order. You must start with a location, don’t let it start your order without first picking a location. Which brings me to my next HUGE flaw, you can’t cancel an order or change the location. I even called the restaurant and they said there’s nothing they can do with the app orders. Two times now I have had to pay for orders I never got because they were too far away to pick up. I tried contacting customer support and there was zero response. I was just out the money.Show lessFbuserzz
Rude
I live in the neighborhood of a Hardee’s. I believe this is the worst Hardee’s around. I have tried in the five years that I have lived in this neighborhood to give these guys another opportunity to gain my business. Unfortunately, every time I have been there, I’ve tried to order off the drive-through menu. I’ve had backtalk and literally yelling at me. I pull around to the window and it gets worse. I end up driving away. I have attempted this five different times trying to use a coupon. I’ve walked into the building. I witnessed them being rude to a man that wanted to refill on a coffee. It was like it was too much for them to be nice to Senior, I’ve seen the management is unbelievably rude. I have decided I will never return to this place again too many encounters.Show lessBonana anna
App menu is just ok
The app seems to work fine. It looks nice, and easy to navigate. As long as what you want is on the app menu, it’s pretty straight forward to use.
Things could be improved though. You can’t order a plain bacon biscuit with the app. Also the drink menu isn’t complete in the app(at least at the store I went to). More drink options were available in-store as opposed to the app.
Not sure if it was the store or the way the app reports, but two of my items were missing add-ons I paid for in the app. Food was pre-made and cold when I got it. Lastly, it doesn’t support Apple Pay, which is a bummer. I’m just going to stick to the speaker or going in at Bojangles for now.Show lessDS730128
Frustrating app to use
This app was so frustrating to use. I tried to use it for the first time to order breakfast. It only let me order three items. The other items I tried to order it would say “added to bag” but the item was never added and the screen would just spin and spin. I tried exiting out, clearing cached data, and still struggled with ordering breakfast. It took me 30 min to order 4 items. I didn’t even customize anything. When I went to check out, it automatically drops down for you to pay with a gift card and you have to remove the gift card option to pay with a debit card. If you don’t remove the gift card option, it won’t let you check out because it wants a gift card number. So much work needs done on this app.Show lessCourtz1234567
New Update Must Have Caused Issues
Not sure if this is an isolated event but I opened the app to order lunch today. My points balance showed 5,159stars and I proceeded to the rewards page to redeem 500 of them. An error message stating something about it being invalid and a metadata error. I closed the app and opened it back up to find I was logged out of my account. I logged back into my account (after a few attempts of the app acting as if my account didn’t exist wanting me to sign up) and the same balance was shown so I tried redeeming them again where I was met with the same message. I deleted the app and redownload it. It seems to be the case that my account was deleted or lost in some way because despite using the same log in information I have for the entirety of me having the app, the app is acting as if there is no account associated with my information. What am I to do about my lost points?Show lessAyeRich
Developer Response
Sorry you experienced an app issue with your account. When time permits, please log out and log back in. It may have been a cache issue in the app. Your points should show correctly. If you still have issues, please contact us at ckr.com/contact-us.Not clear how to seek refund for canceled order marked as “picked up”
You can’t contact customer service within the app. I was charged for food that was out of stock. My solution was to check the one star reviews for advice, and I found it there. I left my own one star review until I got my refund, which I got about six days later. I placed two orders that same day, and the sandwich order was fulfilled quickly and accurately. The problem was just with the apple pie order since apple pies were out of stock.Show lessJosh the choral director
Developer Response
Sorry you had poor experience regarding an order. We can definitely help and make it right. Please contact us at ckr.com/contact-us and include the order number so we can follow up.
