Over the last couple of weeks the App has been freezing not allowing me to input any data. Not worth the cost if I cannot enter data to monitor trends. 🥴maybe they will see this review and fix it.
Developer Response
Hello there. Thank you for your review. We are really sorry for the inconvenience and would appreciate it if you could email us at hello@cardi.health. We will do our best to get you up and running! Warm regards, Cardi Health TeamThe app apparently doesn’t believe in leftovers; it doesn’t seem to let you add the same meal two days in a row. Search results will vary quite a bit. If I search for, for example, Brussel Sprouts (and every possible variation), the search results tomorrow will not be the same search results I got today. There are multiple recipes with the exact same name and photo, but the ingredients are slightly different. The more I use this app, the more irritating it gets.
Developer Response
Hello,
Thank you for taking the time to share your thoughts on the app. We're sorry to hear that you've been facing issues with adding the same meal consecutively and experiencing inconsistent search results. Your feedback is valuable to us as we constantly strive to improve.
We understand how frustrating it can be when using the app becomes irritating instead of helpful. We would like to address your concerns and make your experience better. Please feel free to reach out to us at hello@cardi.health so we can better understand your situation and work towards finding a solution.
Thank you again for your feedback. We look forward to assisting you and enhancing your experience with our app.
Warm regards,
Card Health TeamI downloaded and paid for 6 months. It will not download meal plan or shopping list which is pretty much the reason I downloaded it. Nothing I do fixes it and they will not issue me a refund. I would not download this app!
Developer Response
Hi there! Thanks for your review. Please, email us at hello@cardi.health so that we can assist you. Warm regards, Cardi Health TeamI signed up for a trial, it didn’t work so I moved in, now they are charging me and I caught the charge on the same day and told them I did now want to renew and I wanted to cancel and have a refund. They refused. I’m pretty sure that’s illegal. Seems like an overall scam.
Developer Response
Hi there! Thank you for sharing your feedback with us regarding your experience with our app. We understand that encountering issues can be frustrating, and we apologize for any inconvenience caused.
At Cardi Health, we strive to provide a seamless user experience, and we take customer concerns seriously. It is important for us to be informed about any problems you encounter so that we can address them promptly or provide a refund if necessary. Without receiving explicit notification about cancellation and the reasons behind it, we continue the subscription.
We apologize if there was any miscommunication or misunderstanding during your interaction with our team. If you have any further questions or concerns, please don't hesitate to reach out to us at hello@cardi.health. We're here to assist you and ensure your satisfaction.
Warm regards,
Cardi Health TeamThe app needs to offer more options for drug frequency. I have a drug I take every two weeks that I’d like to get reminders for, but that frequency isn’t an option.
Developer Response
Hi there!
We appreciate your time to leave us feedback.
As we continually work on developing the app to deliver the best we can for you, we would appreciate it if you could share what we can do to receive a better rating from you. Please share your insights with us at hello@cardi.health.
Thank you for your cooperation.
Have a great day ahead!
Cardi Health TeamI don’t see where this app adds anything that I don’t already have. My Fitness pal is much better
Logging food, exercise and health statistics. This app really doesn’t do anything and charges $11 month???
Developer Response
Hello there! Thank you for sharing your feedback with us. We apologize if our app didn't meet your expectations and didn't provide any additional value compared to other apps you're currently using. We understand that you find My Fitness Pal to be a more comprehensive tool for logging food, exercise, and health statistics.
We appreciate your input, as it helps us understand areas where we can improve and enhance our offerings. We would like to assist you further and address any concerns or questions you may have. To provide you with the best support possible, we kindly request that you reach out to us via email at hello@cardi.health. Our dedicated team will be more than happy to assist you and explore ways to improve your experience.
Once again, we apologize for any inconvenience caused, and we value your feedback as it helps us in our mission to create a better user experience. We look forward to hearing from you and having the opportunity to assist you further.
Warm regards,
Cardi Health TeamThe app crashes on me so much so, that I am giving up even though I have invested in the program for 6 months. The frustration isn’t worth it.
Developer Response
Hi there,
Thank you so much for providing this valuable feedback.
We’d like to hear more about the issue you are experiencing, so we could look into this further. Please drop us an email at hello@cardi.health including your username in the subject line, with a bit more detailed explanation and our team will be more than happy to take a look and take this into consideration.
Thank you for your cooperation,
Warm regards,
Cardi Health TeamAfter the initial download of this app, I canceled it through the IOS. I also deleted the app from my phone. Last week, I received a charge to my card, I initially did not know what it was for because it showed Kilo Health. I reached out to the support to inquire and realized it was for Cardi Health. That's when I realized the subscription was canceled through my phone after the initial use and advised them. This company will not refund my money which is a scam because I canceled as the directions on their own website states and they still charged my card.
Developer Response
Hello! We are truly sorry to hear about the trouble you faced with our app and the unexpected charge on your card. Our team is committed to resolving this issue for you, and we apologize for any inconvenience caused.
To assist you further and initiate the refund process, we kindly request you to please email us at hello@cardi.health. Providing us with your email address will help us locate your account and address your concerns promptly.
Once again, we apologize for any frustration this has caused and appreciate your patience as we work toward a resolution. Thank you for bringing this to our attention, and we look forward to assisting you further. Warm regards, Cardi Health TeamI forgot my password and have tried to reset it dozens of times. But the email with the “password reset” link never comes. They don’t have phone or chat support to get help in real time, so the only way to try to get help is through email which is ridiculous and the delay is so very frustrating. They don’t give you a case number so every time they respond to your emails the CSR is not reading the history. I’ve been given the same advice (that doesn’t work) over and over… like checking my spam folder when it is a problem on their end. The password reset link is just not being sent even though they think it is. This is the most frustrating app I’ve ever dealt with, hands down. I can’t access my account as I can’t reset my password.
Developer Response
Hello! Thank you for your feedback. We are sorry for the issues you have experienced and would like to look into this. As we don't have your email address, could you please email us at hello@cardi.health? Thank you for your cooperation. Warm regards, Cardi Health TeamHard to follow program, constant recommendation to upgrade to better meal plan or exercise routine, though those two things were supposed to come with my subscription. Felt like they were withholding plans or something. Had purchased a 4 month subscription that was then put on auto renew. Typically I have found if you don’t want the auto renewal, you cancel the subscription - but you usually get to at least finish the initial part that was paid for. In this case, I cancelled to avoid the auto renewal and was just locked out. So, I lost the initial 4 month membership I paid for. Lesson learned.
Developer Response
Hello! Thank you for your feedback. We are sorry for the issues you have experienced and would like to look into this. As we don't have your email address, could you please email us at hello@cardi.health? Thank you for your cooperation. Warm regards, Cardi Health Team
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