I love the app and the meal generator but I hate how limited I am in changing a meal. You and me buy a whole bunch of asparagus for on one meal in week. I tried to find other meals with asparagus but there wasn’t an option. On top of that the same breakfast foods come up as a dinner choice when I want to change what you came up with. I’ve paid for this service and it needs more attention.
Developer Response
Hello there Siberia2006! Thank you for your feedback, and we are sorry to hear about your dissatisfaction. Would you mind sharing your experience with us at hello@cardi.health? We look forward to hearing from you. Kindly, Cardi Health TeamI love the app however wondering if I’m missing something…there is no music or countdown clocks to let you know when to start/complete an exercise. I have to constantly look at the phone which prohibits good form. I’ve checked all around the app for settings to fix. Any help?
Developer Response
Hello!
Thank you for taking the time to leave a review! We appreciate your feedback and are sorry to hear that you found some features missing from the app. We are happy to inform you that this is a feature that we are planning to add in an upcoming release.
We encourage you to check for updates regularly so that you can take advantage of the latest features and improvements. Thank you for using the Cardi Health app, and we hope that you continue to enjoy it as we work to make it even better. Warm regards, Cardi TeamThis app was awful . Couldn’t log in, tried making three different accounts, none worked. Had to get support involved. Cancelled my account, received a refund and then months later get a bill again! They offered to give me half a refund for my troubles. There are many other apps out there that are better than this one. Don’t waste your time or money.
Your response is ridiculous. I worked for a week with a support person to cancel this app back in December and was told I’d receive a full refund. Unbeknownst to me a double account was created and I wasn’t billed until March. Now when contacting support I’m told I can’t get a refund for an account I didn’t know I had. What a run around. Worst support ever. Do not use this app. You will have better results with WW, Noom or a bp reading app. Cardi took my money and refuses to refund me for an account I never knew existed then sends a swarmy, inaccurate response to save face. You want to save face? Process my full refund.
Developer Response
Hello Peggy!
We appreciate you taking the time to share your feedback with us, and we're sorry to hear that you encountered some issues with our app.
We would be delighted to assist you and provide the most suitable solution possible. In order to do so, we kindly ask you to contact us at hello@cardi.health since we don't have your email address.
We look forward to hearing from you soon!
Best regards,
Cardi TeamThe “membership” does not include mealplans. Mealplans are an extra fee, but if you fall into that trap, beware! The extra fee you pay for mealplans is NOT for the duration of your membership… it is ONLY for 30 days with no price-lock guarantee should you wish to keep paying to add it every 30 days.
I contacted customer service. Suggested I should remove the app and download it again. I did this even though I had the latest version. Both my iPhone and device show that I am paired, but my readings are not transferring over. Defeats the purpose of paying for the app if I’m having to manually enter all of my readings
This ended up being something I would not use enough to warrant the price so I cancelled.
Usually, I am told that there are no refunds. Not only are they kind and responsive, they gave me a refund.
Go ahead and sign up. They stand behind their product.
Developer Response
Hi, Miri!
Thanks for taking the time to rate us. It really helps us to keep going and delivering the best :)
Warm regards,
Cardi Health TeamCan’t link monitor to the app. There is no option for that. I was excited for it all linking. But nothing.
After emailing with the company it turns out some accounts can’t purchase the monitor. There is no option on mine. Because of this, I used my husband’s account to purchase one. I cannot link it to mine still. It can only be linked to his, which means when he cancels his account the monitor can never be connected to another device.
The problem was finally fixed and I am able to get food plans. Thank you.
I can add my bp but it will not give me the food plan which I need. I paid for a year and can’t even use it. I wrote help and got no response. Stay away from this one.
Developer Response
Hi, we would like to fix this. As we don't have your email address, can you please write to us at hello@cardi.health so that we can help you better? We look forward to your email. Cardi Health TeamNot a good start when the email states to use the same credentials used to sign up. I signed up through Facebook link- it took me to take my payment not problem but once I downloaded this AP to set up my account - I cannot log in. If I set up as a new account - look, it wants payment.
So far, not impressed.
This app on its own doesn’t suit my needs. You have to pay extra for the most useful features. Requesting a full refund w/in 14 days of purchase and expect pushback on this based on other reviews I have seen.
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