Lotto.com User Reviews

Lotto.com - Lottery Tickets

Lotto.com Inc.

Entertainment

Reviews Summary

Positive highlights

🎉

This app hasConvenient and easy to use

💰

This app hasAbility to win and receive winnings directly in the app

🕰️

This app has24/7 access to play lottery games

🤝

This app hasHelpful customer service

🧭

This app hasTracks lottery results

Negative highlights

🚫

This app hasLocation services not always accurate, preventing purchases

💳

This app hasDebit/credit card issues, including unauthorized charges

⏱️

This app hasSlow processing times for purchases and winnings

🔒

This app hasDifficulty resetting passwords and accessing accounts

🎰

This app hasConcerns about fairness and transparency of scratch-off tickets

Top reviews

Most RecentHighest RatedLowest Rated

Good at first, now won’t work

I enjoyed this app at first and made several purchases on it. All of a sudden, it’s unable to locate me (even though I’m sitting in the exact same spot on my couch where I made my previous purchases), which results in not being able to make purchases. Customer service was no help. It seems like this would be a relatively easy thing to check to see why their location services aren’t working for me, but apparently it’s a ton of red tape that just isn’t worth it for me. Jackpocket is an app that’s just a good, and I’ve had no issues with it…I recommend giving it a try.

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ZiggyDooP

10 months ago

Response from developer

Thank you for your review. We are sorry to hear you have been unable to confirm your location. To troubleshoot, please check to see if you have the latest version of our app. If you have verified that location services are enabled on both your device and browser (both of these need to be enabled on your device's settings to complete your purchase), please also ensure that there are no active VPN or Proxy servers enabled on your wireless network. We are available to assist by emailing us at success@lotto.com.

Thank you for creating this Lotto App

I like it that it’s so conveniently easy to use , and if you have winning few numbers it will show up and then they have you your winning amount already in your account . I am so pleased to have this app . I’m not a lotto fanatic but sometimes when friends are talking about big big amount of prizes I somehow likes to get some numbers too . Who knows ! It’s like one in a million right ? Who knows 🥸good luck to all

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Bellerocked

a year ago

Response from developer

Thank you so much for your review! If there's every anything we can do to assist you please don't hesitate to email us at success@lotto.com.

Winnings!

Not only have I won scratch-offs, but I've also won multiple times in a row. I play in person and on the app, spending on the same tickets. I can say that I have won a lot more on this app. Also, customer service is very helpful. I had an issue with a scratch-off where there was a glitch and it didn't capture my winnings. They were able to send my winnings within an hour of reaching out to them.

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nunaaye

a year ago

Love this!

Super convenient (with a fee) and won several times. The scratch tickets sell out quickly and you can only play $20 games. Also it would be nice to have some $10 games on there as well. Haven’t ran into any issues with the app.

WeareancestorsofAI

a year ago

Waiting to play

Right now I am waiting to play. Unfortunately, the app is not opening and I have a $50 balance on this account. This is the second time this has occurred. after this, it will leave me no other choice, but to switch to another app with less issues.

STEELSKIN7

a year ago

Response from developer

Hi there. Thank you for your review. We want to look into this for you. At your earliest convenience can you please email us at success@lotto.com and detail your issue and mention your review? We look forward to hearing from you.

Don’t buy scratch offs

Do not buy scratch offs on this app you will never win, not sure how it works once you purchase a scratch off if a random convenient store pulls it but I feel like they scan it to see if it’s a win or loss and sell it to you, I literally spent hundreds and never win only made exactly what I paid on one and lost all other purchases. It’s not worth it trust me this is only good for buying lotto tickets.

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chris.c713

a year ago

Response from developer

Hello. Thank you for your review. Lotto.com uses an automatic proprietary process, certified by a third party, to scratch and scan these tickets and provide them to our customers digitally. Once an order has been processed, an email is sent out to let you know the tickets are ready to be scratched and viewed on your Lotto.com account. If you have any additional questions feel free to message us here or email us at success@lotto.com.

Lotto good not great yet

please find a way to reset passwords my account is locked out and resetting passwords is a hassle i’ve asked over 7 times still not able to get in my account it shouldn’t be this hard to reset a password jackpocket would never.

Kind rookie

a year ago

Response from developer

Thank you for your review. Our customer success team would be happy to assist you with resetting your password. Can you kindly email us at success@lotto.com with your request and please mention your review! We look forward to your email.

We have problems with login password!!!

I have change my password multiple times because it’s not being recognized after log out

Brother C Los

a year ago

Response from developer

Hello, thank you for your review. In the case of an misspelled email being entered at registration, can you please send us an email to success@lotto.com with your Name, date of birth and phone number to allow us to attempt to locate your account using this information. Once located, we can assist you in updating your email and resetting your password. Please be sure to mention your review in your email. We look forward to hearing from you.

Easy to use but it doesn’t always open

I have been playing for months. It’s easy to replay you custom numbers, track winnings, use quick picks, transfer winnings or use the winnings against the next play however the app has some issues after a play to open. Like a previous review, when opening the app all I get is a white screen. It has taken hours to get in or I have uninstalled to reinstall the app. I did check to see if there was an update that I needed to download but there wasn’t.

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Mrsdbz

a year ago

Response from developer

Thank you for review and bringing this to our attention. We are currently looking into this and will provide an update as soon as we have a resolution. If you need any further additional assistance please do not hesitate to email us at success@lotto.com.

They removed the re-order feature and replaced it with a subscription

This app was fine, but it’s now extremely inconvenient if you want to play the same numbers as a previous order. Your only option for that is to sign up for a subscription to those numbers, which removes your control over whether you want to participate in each drawing.

sjbgal1984

a year ago

Response from developer

Thank you for your review and feedback. We have passed along this feature request to the appropriate team to be reviewed. If you have any additional feedback, requests or ever need assistance with your Lotto.com account, please do not hesitate to reach out to us via email at success@lotto.com. We're happy to help!