Tulee User Reviews

Tulee

Farmers Insurance Group Federal Credit Union

Finance

Reviews Summary

Positive highlights

🌟

This app hasPolished and easy to navigate

🤖

This app hasConvenient face recognition login

Negative highlights

🚫

This app hasLack of landscape mode support on iPad

🔍

This app hasDifficult to view all accounts at once

🔒

This app hasInconsistent login experience, requiring extra verification steps

🔨

This app hasBuggy and unreliable performance, with frequent crashes and loading issues

🗓️

This app hasRemoval of key features like Zelle and bill pay functionality

🤔

This app hasConfusing and unintuitive user interface design

🔄

This app hasFrustrating multi-step processes for basic tasks

💰

This app hasConcerns about the app causing issues with account access and money management

Top reviews

Most RecentHighest RatedLowest Rated

It doesn’t work for my account

It doesn’t work

DuRag Patt

a year ago

Response from developer

Hello, sorry for the trouble you are experiencing. We are currently making adjustments to some Tools based on feedback we have received, which might cause your Account Dashboard to not load properly and/or time out. If you have difficulty viewing your accounts, please wait a few minutes and try again. We have updated our Call Center hours over the weekend to provide support for members: Sunday 6/25 from 10 AM – 4 PM PT . Thank you for your message and for being a member of our Credit Union family.

Terrible So Far

My accounts are not showing up. Too many steps to accomplish simple task like signing in. Will not ROTATE on my IPad; horizontal display only.

truelyfreeforever

a year ago

Response from developer

Accounts, can not see all accounts, how do I do that

doub98golf

a year ago

Response from developer

Need more Demo

I downloaded the app because I have a Farmers Checking and Savings and I don’t want to lose access, but upon logging in after creating the user information I don’t see any account info. When does that transition happen ?

mvritzvx

a year ago

Response from developer

Hello, Thank you for enrolling in Tulee. You will be able to see your Checking and Savings account information on June 23rd.

Missing Tools to transfer money.

FCU rolled this app out that does not have any tools except to open an account. Took away zelle from the old app that was working fine and implemented this tulee app that is not complete. very frustrating.

tibbob1

a year ago

Response from developer

Hello, We understand your frustration and we are working hard to fully launch Tulee. All tools will launch June 23rd. If you are still having trouble, please give us a call at 800.877.2345.

Terrible user experience

- Unable to save user name and password to iPad or iPhone, so it is accessible. App doesn’t even show the key icon to get to the saved passwords. - Set up Face Recognition on iPhone and it continues to work. Perhaps this is a win, so maybe this should be a two star review. - Set up Face Recognition on iPad and it goes away. Without the ability to save my password, I’ll be unable to use my iPad. - iPad only works in portrait mode. Terrible experience having to turn my iPad when designers can easily make the icons move with the user preference of landscape or portrait. Another reason I won’t be able to use with iPad. - Nope, it’ll be a one star review since I’ll be unable to use my iPad for the reasons listed above.

Updated June 13,2023: Nothing has changed regarding the app not allowing me to use saved passwords, nor has it changed to allow use in landscape mode on the iPad. An absolute horrible user experience which may lead to leaving FIGFCU altogether.

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Playballagain

a year ago

Response from developer

Hello! Thank you for enrolling in Tulee. We will pass along your feedback to our developers for future platform enhancements. If you're still having trouble, please give us a call at 800.877.2345 to help troubleshoot.

Why?

Why the need for another app when the website and existing app work just fine. I created an account and the enroll process was very klunky on my iPad. Because of the presentation on my iPad where I couldn’t scroll the screen properly, I submitted a user I’d and password three times. The individual or corporate designation was not working properly. I said I was enrolling as a corporation, it showed me the fields for an individual. After finally setting up an acceptable user I’d and password, and then successfully logging in, my accounts do not show up. I question if this is wise use of FIGFCU resources. So, I ask, why is this change being forced on us?

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Why?#!

2 years ago

Response from developer

Hello, We understand your frustration and we are working hard to fully launch Tulee. We will pass along your feedback to our developers for future platform enhancements. If you are still having trouble, please give us a call at 800.877.2345.

I pad

The Tulee app on the i pad won’t turn side ways when I put my i pad in the horizontal mode, to use key pad. This really makes even creating the app a pain in the butt. I can’t imagine what the bill pay will be like side ways :-(

Mrs DTB

2 years ago

Response from developer

Pat retired agent

I was just told to download this app as the old Framers App won’t show information older than 30 days. Well 30 days is more than NO days. This app as of 5/8/2023 Is worthless. I understand the full app is coming out in June. I definitely do NOT recommend this app as is. Total waste of time!!!!! errrrrrrrr

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phender1955

2 years ago

Response from developer

Hello, Thank you for sharing your experience. We understand your frustration and we are working hard to fully launch Tulee. Stay tune for more information.