Tulee User Reviews

Tulee

Farmers Insurance Group Federal Credit Union

Finance

Reviews Summary

Positive highlights

🌟

This app hasPolished and easy to navigate

🤖

This app hasConvenient face recognition login

Negative highlights

🚫

This app hasLack of landscape mode support on iPad

🔍

This app hasDifficult to view all accounts at once

🔒

This app hasInconsistent login experience, requiring extra verification steps

🔨

This app hasBuggy and unreliable performance, with frequent crashes and loading issues

🗓️

This app hasRemoval of key features like Zelle and bill pay functionality

🤔

This app hasConfusing and unintuitive user interface design

🔄

This app hasFrustrating multi-step processes for basic tasks

💰

This app hasConcerns about the app causing issues with account access and money management

Top reviews

Most RecentHighest RatedLowest Rated

So bad - nothing was wrong with the old app

The Farmers Fig website told me to download the app and create a new username. I didn’t know my member number so opted to have the number texted to me. Never got the text and had to call.

The app and website are so slow. Took 4 minutes to load my balances. Cannot use Zelle anymore. The whole thing is garbage. What a waste. Why fix something that wasn’t broken? The app itself looks like the old AOL screen. Outdated and slow.

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CMillK

a year ago

Bad Updgrade

This app was launched today. Less helpful than former app. No longer can see all accounts at once, must scroll through. Hopefully this is just a hiccup in the initial launch and will be fixed soon via updates. If not, very disappointing upgrade from FIGFCU.

WhoIsWatching2020!

a year ago

Response from developer

Hello, thank you for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. Thank you for being a member of our Credit Union family.

Frustrated

Stingersks

a year ago

Response from developer

Hello, thank you for reaching out and sorry to hear this. Please contact us at 800.877.2345 (option 3) or use Franklin our chatbot for us to assist. Thank you for being a member of our Credit Union family.

No available balance for credit cards

No available balance shows for my credit cards

Rich3448

a year ago

Response from developer

Hello, sorry for the trouble you are experiencing. We are currently making adjustments to some Tools based on feedback we have received, which might cause your Account Dashboard to not load properly and/or time out. If you have difficulty viewing your accounts, please wait a few minutes and try again. We have updated our Call Center hours over the weekend to provide support for members: Sunday 6/25 from 10 AM – 4 PM PT . Thank you for your message and for being a member of our Credit Union family.

Did a 3rd grader design this?

Seriously???

Mob of Denver

a year ago

Response from developer

Platform

The new platform is so bad, been on the phone an hour and still cannot get in the system been on the phone with you who are supposed to know what you’re doing but obviously no nothing

, help

a year ago

Response from developer

Tulee

Loving Tulee so far. Ease of accessibility

Tulee land

a year ago

Response from developer

Hello, we appreciate your positive feedback! So happy you love Tulee. Thank you for your support and being a member of our Credit Union Family!

Hate it

This app is extremely slow and buffers for a long time. It’s not user friendly at all. At first I couldn’t even log in. It completely disabled all my account access making the switch to where I had to spend two hours on the phone with customer service and escalate to a manager. I had to send in a written letter to even access my funds. I am so upset about this I am going to close my account for good. Thanks for ruining my day.

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Sheenak8666

a year ago

Response from developer

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. If you need any additional support we have updated our Call Center hours over the weekend: Sunday 6/25 from 10 AM – 4 PM PT. Thank you for being a member of our Credit Union family.