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Having Faceid is really convenient.. when will i get it?
Developer Response
Hello, thank you for reaching out. To enable Face ID navigate to the dashboard home screen, click the Window Icon to see the application menu. Next, click the Security Settings, click the Face ID Toggle button, and enter your password to validate activation. This will enable Face ID. If you experience any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for being a member of our Credit Union Family. I don’t have an issue with the app itself layout/working wise but I haven’t been able to get into my account since Thursday. I need to pay bills and see me account. I keep having to call services and be on hold for 30 min-hour to get the amount in my checking. Very annoying
Developer Response
Hello, thank you for reaching out and sorry for the inconvenience. We are aware of the issue and our team is working to resolve it. Please check back this evening. You may experience longer than expected hold times. Please visit the Tulee Resource Page (https://figfcu.org/tulee) which may provide the answer you are seeking. Thank you for your patience.This is a total downgrade from the old Farmers app. Highly disappointed and thinking about switching banks.
Developer Response
Hello, thanks for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Just because this app is “prettier” doesn’t mean it’s better. The old app was much more intuitive. Tulee has awkward user flows, and trying to navigate the app is like playing “where’s Waldo”. I hate it. It’s so bad I’m considering switching banks just to avoid this app.
Developer Response
Hello, thanks for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Home page should open directly to accounts. It does not.
Developer Response
Hello, thanks for reaching out. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.Updated 06/25/23
- Can only see the balance of one account at a time. C’mon. Whoever made that decision…what the heck were you thinking? No, I don’t need to see a bunch of useless icons that I will never, or rarely use. The programmers can easily make the Services section smaller and the balance section bigger. Yes, I see that I can pull the divider down so I can make that section bigger, but then all the buttons disappear. Now I have to click the X to get back to the Remote Deposit or Payments. You can easily make it so everything is available immediately upon opening. Not sure why Date Opened is so important, but you can put that to the side so everything could be from left to right and save space.
- Still can’t use my iPad because it only works on portrait mode. I understand it may cost a little more because programmers probably have to do a little more, but you’re essentially telling those with disabilities that you don’t care.
Developer Response
Hello! Thank you for enrolling in Tulee. We will pass along your feedback to our developers for future platform enhancements. If you're still having trouble, please give us a call at 800.877.2345 to help troubleshoot. The old app worked and clearly showed what you wanted. New app the UI is clunky slow and is waste of space. Difficult multi-step process to see your balance’s.
Developer Response
Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.It feels easier to navigate and looks more polished than the last portal. I don't quite understand the little-tulee-logo-ghost-glasses guy, but he's cute so I'll take it.
Developer Response
Hello, we appreciate your positive feedback! So happy you love Tulee. Thank you for your support and being a member of our Credit Union Family!
The Farmers Fig website told me to download the app and create a new username. I didn’t know my member number so opted to have the number texted to me. Never got the text and had to call.
The app and website are so slow. Took 4 minutes to load my balances. Cannot use Zelle anymore. The whole thing is garbage. What a waste. Why fix something that wasn’t broken? The app itself looks like the old AOL screen. Outdated and slow.
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