Tulee User Reviews

Tulee

Farmers Insurance Group Federal Credit Union

Finance

Reviews Summary

Positive highlights

🌟

This app hasPolished and easy to navigate

🤖

This app hasConvenient face recognition login

Negative highlights

🚫

This app hasLack of landscape mode support on iPad

🔍

This app hasDifficult to view all accounts at once

🔒

This app hasInconsistent login experience, requiring extra verification steps

🔨

This app hasBuggy and unreliable performance, with frequent crashes and loading issues

🗓️

This app hasRemoval of key features like Zelle and bill pay functionality

🤔

This app hasConfusing and unintuitive user interface design

🔄

This app hasFrustrating multi-step processes for basic tasks

💰

This app hasConcerns about the app causing issues with account access and money management

Top reviews

Most RecentHighest RatedLowest Rated

Navigation

This system is not user friendly.

Steff off

a year ago

Response from developer

I understand your frustration and sorry to hear this. There are more Tools coming soon that will enhance the experience. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.

Seeing accts

Really really really wish I could see all of my business and personal accounts under one sign-on and easily transfer funds between business and personal accounts.

Johnson help

a year ago

Response from developer

Hello. We are always looking to improve the experience for our users, and really appreciate the feedback. Thank you for being a member of our Credit Union family.

Login in is painful

My sincere complaint is the login. Was told I could not do a password reset and had to do a forgot my password to login. I used the old pw and it worked. Just conflicting information. Otherwise the app is pretty decent. I miss my facial recognition for the pw!

Attention Meijer Shoopers

a year ago

Response from developer

Hi. We understand your frustration and appreciate your patience. Sorry for the trouble you are experiencing. Good news, Tulee has Face ID capabilities right now! Simply login and click on the window in the far upper right, click Security Settings and toggle on the Face ID option.

New Tools?

This app is awful and your response is there are more tools coming. The only thing coming should be to listen to your client/customer base. Instead you will spend the next 3 years making more terrible changes and will lose tons of accounts in the process.

I hate when companies can’t admit they were wrong and instead continue to alienate its core. Goodluck, I am closing my accounts

Show less

JD1569213

a year ago

Response from developer

Thank you for reaching out and sorry to hear this. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot.

This is stupid

Cant transfer from account to another account under the same membership

Nickname kle

a year ago

Doesn’t work - nobody cares

Farmers chose to pull a switcheroo and it’s messed me up.

I used to Zelle money to my account but am now lost in the Tulee. My account is now negative and nobody from Tulee wants to help fix the Zelle problem. They just say “sorry.”

Tulee should solve a problem not create one.

SmartAz

a year ago

Response from developer

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. Our Send Money Tool allows you to move money to anyone, anywhere in the U.S with just an email or mobile number. They do not have to belong to a specific network (unlike Zelle, Venmo, etc.) If you are experiencing any issues, please DM on Facebook or Instagram. Thank you for your message and for being a member of our Credit Union family.

Awful

Changing banks will be a huge inconvenience but compared with dealing with this new Tulee thing that’s terrible, 2 of my billl payments not getting there on time (even though there was over a week I gave before they were due) and no Zelle, I’m done. Something about this doesn’t feel right to me.

staceymuppet

a year ago

Response from developer

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. Our Send Money Tool allows you to move money to anyone, anywhere in the U.S with just an email or mobile number. They do not have to belong to a specific network (unlike Zelle, Venmo, etc.) If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.

New app - just getting worse

The old app worked and clearly showed what you wanted. New app the UI is clunky slow and is waste of space. Difficult multi-step process to see your balance’s. Update ** bill pay is broken - Since Tulee I have stopped getting bills . So now I get late fees. Been a member since 1989. I hate changing banks

Show less

James1today

a year ago

Response from developer

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.

Not user friendly, no Zelle

This app is confusing, and not to mention that no more Zelle available. I will have to look for different bank to put money in.

Gabe1099

a year ago

Response from developer

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. Our Send Money Tool allows you to move money to anyone, anywhere in the U.S with just an email or mobile number. They do not have to belong to a specific network (unlike Zelle, Venmo, etc.) If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.

This app may make us switch banks

I'm not sure if it's just growing pains or if this is just a terrible app. Super inconvenient to not be able to receive money like Zelle, you can't see the name of the vendor for pending items, and no longer able to seamlessly download transactions using Quicken. We love FCU but this transition is making it so hard to bank.

Show less

rachel1972

a year ago

Response from developer

Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. Our Send Money Tool allows you to move money to anyone, anywhere in the U.S with just an email or mobile number. They do not have to belong to a specific network (unlike Zelle, Venmo, etc.) If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.