I will be closing my accounts. I understand growth and technology but this is a huge step backwards. I’ve already closed 3 accounts with the test to follow after the Holiday.
This app has made it so difficult to bank with Farmers credit union. I may need to leave and find another bank. The fact that I can’t make a payment on my credit card easily or view all my accounts on the same page. Transfer money between my personal business accounts without having a limit. Also we need zelle back. There are so many things wrong that can’t be overlooked. Can we just go back to the old version.
Developer Response
Hello, we understand your frustration and will send any specific feedback to our developers. There are more Tools coming soon that will enhance the experience. Thank you for being a member of our Credit Union family.So disappointed that Zelle was taken away! App doesn’t work consistently, intermittent hiccups signing in.
Viewing all accounts in one glance is gone! Replaced with a multi step process that includes scrolling.
I usually enjoy new ideas but this has been a frustrating flop so far!
Hope the app gets updated, leveraging some of the better features in the former app and reading the MANY bad reviews from the launch.
Was the app even tested before rollout? On- going issues. Since Zelle was taken away, the Send Money feature does not work! Screen doesn’t load. Chat and call wait time is 43 mins min!!! This app has truly caused frustration with the simplest of tasks. Creating more work for your customers. Makes one wonder, did anyone even test the app before launch?!?!?!?!
Developer Response
Hello, thank you for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. Thank you for being a member of our Credit Union family.
Terrible I can’t view my transactions!!! I tried everything & called
Developer Response
I understand your frustration and sorry to hear this. Please send us a DM on Facebook or Instagram for us to better assist. Thank you for being a member of our Credit Union family.
The app will only allow Face ID for one account. The secondary account doesn’t see the primary account.
Developer Response
I understand your frustration and sorry to hear this. Please contact us at 800.877.2345 (option 3) or use Franklin our chatbot for us to better assist you.Last app was simple but way better than this one. It freezes all the time and I was told that Zelle is no longer an option.
This banking app is confusing and not user friendly at all. I had no issues with the old Farmers App and preferred it. Irritated that my LLC acct is separate now from personal and I have to have two logins.
This app is horrible. The account info doesn’t show a snapshot on one screen. I have to scroll through and I have 6 accounts. I feel as though I am looking at something a child would like, not an adult. Super disappointed.
Developer Response
I understand your frustration and will send any specific feedback to our developers. There are more Tools coming soon that will enhance the experience. In the meantime, if there’s something we can do to help, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for being a member of our Credit Union family.
My daughters account(s) mistakenly are linked to my account.
Not able to see that I made a credit card payment I set up for next day.
I like to see all of my accounts at one glance like the last app, instead of having to open them all separately.
Developer Response
Hello! Thank you for enrolling in Tulee. We will pass along your feedback to our developers for future platform enhancements. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for being a member of our Credit Union Family.
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I do not recommend!!!
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