Worst banking app ever
Response from developer
Hello, thank you for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. Thanks for being a member of our Credit Union family.
Poorly managed debut, inconsistent performance
There have been service issues lately, most importantly with the ability to transfer funds and pay bills. I had to use my BofA credit card to pay a bill instead of simply sending an EFT payment which is inconvenient at the least.
When it IS working, the biller history and bill pay functionality is, sadly, not intuitive.
The rollout to this new app has led me and my wife to be more inconvenienced with what should be a simple task of paying bills. She’s considering moving her accounts to another bank, which is sad because her father set her up with her account over 30 years ago when he worked for Farmers. I’m a current employee, so the automatic payroll process is in play. But I’m also tempted to move.
Response from developer
Hello, thank you for reaching out and sorry to hear this. We are always looking to improve the experience for our users, and really appreciate the feedback. Please contact us at 800.877.2345 (option 3) or use Franklin our chatbot to help assist with Bill Pay. Thanks for being a member of our Credit Union family.
…. And after 34 years Farmers finally got me to leave
**Update** with the Farmers hack and disabling the send payments and what little bill pay functionality it has - It’s clear that you guys have no clue what you are doing. I cannot allow my finances to remain with a credit union that makes such decisions and has this level of irresponsibility. This new app has forced me to dump by FIG Federal account of 34 years.
It’s been nice knowing ya.
Response from developer
Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.
What happened to bill pay!???
Changing banks will be a huge inconvenience but compared with dealing with this new Tulee thing that’s terrible, 2 of my billl payments not getting there on time (even though there was over a week I gave before they were due) and no Zelle, I’m done. Something about this doesn’t feel right to me.
Response from developer
Hello, thank you for reaching out and sorry for the trouble you are experiencing. We are always looking to improve the experience for our users, and really appreciate the feedback. Our Send Money Tool allows you to move money to anyone, anywhere in the U.S with just an email or mobile number. They do not have to belong to a specific network (unlike Zelle, Venmo, etc.) If you are experiencing any issues, please contact us at 800.877.2345 (option 3) or use Franklin our chatbot. Thank you for your message and for being a member of our Credit Union family.
Fixed screen format
Response from developer
Hello. We are always looking to improve the experience for our users, and really appreciate the feedback. Thank you for being a member of our Credit Union family.
Transfers missing
It’s been a month or so since it was released and I’m unable to see, update, review, or change any reoccurring transfers. Please FIX IT now!
Our reoccurring transfers from checking to savings went through as we had before this horrible new app was unleashed on us, but they are only visible within the accounts…they’re NOT visible in the Transfer section to update.
There is so much more wrong with this app…portrait only on iPad, additional scrolling, unable to see all accounts easily, white text on light orange buttons, floating buttons, click button and then choose item rather than choosing an item from a list…HORRIBLE!
Response from developer
Hello! Thank you for enrolling in Tulee. We will pass along your feedback to our developers for future platform enhancements. If you're still having trouble, please give us a call at 800.877.2345 to help troubleshoot.
Stupid system
Response from developer
Hello. We are always looking to improve the experience for our users, and really appreciate the feedback. Thank you for being a member of our Credit Union family.
no
Response from developer
Hello. We are always looking to improve the experience for our users, and really appreciate the feedback. Thank you for being a member of our Credit Union family.
Terrible Experience
Response from developer
Hello! Thank you for enrolling in Tulee. We will pass along your feedback to our developers for future platform enhancements. If you're still having trouble, please give us a call at 800.877.2345 to help troubleshoot.
Terrible Layout and Portrait only
I can’t use my iPad because the app only works in portrait mode. Spend a little bit of money to have the app work in landscape mode, so those of us who have difficulties holding an iPad and need to have it setting on a table can use our iPad.
Tulee seems like a horrible branding idea similar to our claims department trying to brand themselves as HelpPoint.
Response from developer
Hello! Thank you for enrolling in Tulee. We will pass along your feedback to our developers for future platform enhancements. If you're still having trouble, please give us a call at 800.877.2345 to help troubleshoot.
