Australian Mutual Bank User Reviews

Australian Mutual Bank Ltd

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Osko

Whenever I try to “Pay anyone” it automatically has it set to Standard Payment, not Osko. I have to remember to change it every time. Before I updated the app it would remember this preference and I didn’t have to change it. If it doesn’t change I won’t use the app anymore. This does not happen with any of my other banking apps.

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MRollsy

6 months ago

Terrible

Have nothing but bad things to say about this bank, will be changing banks promptly. Changing the app without notice, can’t set up the account, error keeps saying incorrect pin even though I’ve changed it and know it’s correct.

MSU Walker

a year ago

Response from developer

Thank you for your feedback. The app has encountered technical issues due to high demand on 28 Feb and 1 March. This was a result of the decommissioning of the old apps, but the issues have been fixed and the app is currently running without issues. Please note we did notify all our members that the old apps will be decomissioned. If you need any assistance to setup the new app, please call us on 13 61 91.

Worst app I have ever used

I have reset my access twice in a month. Doesn’t let me log in and tells me my details are wrong. Used Face ID so not like I changed my face from yesterday to today now my password is incorrect.

Colonel8484

2 years ago

Response from developer

Thank you for your feedback. On a number of occasions between 14 and 18 November our mobile banking app has experienced technical difficulties that caused the login password or biometrics to not be recognised when members tried to log in. We understand the importance of having uninterrupted accessibility to payment facilities and are truly sorry for any inconvenience these unplanned outages may have caused. Please let us know if you are still experiencing difficulties logging into the app (email us at info@australianmutual.bank or call us on 13 61 91).

Needs a few fixes

The name of the app needs to be abbreviated so that it's doesn't get cut off and look ugly on the home screen.

The accounts screen should open by default and not require 2 presses to get there.

MelbAussie

2 years ago

Response from developer

Thank you for your feedback. We are sorry to hear that you aren't happy with some aspects of the new app. We really appreciate your feedback and will pass this onto the app team for any future developments.

Not ready yet

Your app is a joke! Some ting really needs to change with the company that Develops and the team managing at AMB - Bad!

Juaner78

2 years ago

Response from developer

Hi Juaner, thank you for your feedback. We are sorry to hear that you aren't happy with the functionality of our new app. Please let us know what we can do better so we can flag this with the app development team.

AMB deserter

I want to abandon this Bank after so many changes its almost time I changed and that means changing to a large bank as this bank is now too small for me and doesn’t really offer anything different from the Majors except lack of scale and that’s what I need to do business in a world that is becoming smaller with technology but you need a bank with size to be able to service you.

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Deserter 77

2 years ago

Response from developer

Thank you for your feedback. We are sorry to hear that you're not happy with our products and services. If you would like to go over your options to determine if there is a way we can help you achieve your goals, please email us on info@australianmutual.bank with your contact details and one of our staff will make contact with you.

Just doesn’t work properly.

I have tried to set it so that I can have the my bank balance displayed on the Home Screen without having to log in, but it just won’t do it. It won’t let me set a pin for access, something which takes entering your account number and password three times to do. The app is just rubbish, and Seeing as how this is virtually the only way to interact with the bank these days I am tempted to close my account of 20+ years and move it all to the Commonwealth bank, whose app is flawless and lets me do all of the above. A simple 4 digit pin for access to log in, it also keeps me logged in while I flip around my phone for a certain amount of time, and it displays my balance without having to log in.

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Scottyb069

3 years ago

Response from developer

Hi Scotty, thank you for your feedback. We are sorry to hear that you are having issues with the app. Could you please send us an email to info@australianmutual.bank or call us on 13 61 91 with the issue you have when setting up the quick balance and we will look into this for you. As for the app PIN, with higher than ever online scams we have put in extra measures to protect our members. A 4 digit PIN can be used to create 10,000 different combinations, while a six-digit PIN can be used to create 1 million. If this gives our members better protection from any potential fraud we have done our job to protect them and that's our aim.

Not great, old app was better

At the moment it looks like the app has crashed and I have not been able to log in for 24hrs or so now.
Old app was way better, and faster with less/no issues.

Naisy78

3 years ago

Response from developer

Hi Naisy, thank you for your feedback. We are sorry to hear you've experienced issues with the app and hope that the initial outage resolved quickly for you and you were able to start using the new app without any issues. Should you have any more issues please contact us on 13 61 91.

Excellent improvement

Well done on the new app easy to use and no issues

Patconn7

3 years ago

Response from developer

Thank you for your feedback, we are very happy to hear you are enjoying the new app.

App needs fixing

Old app was better, can’t even see balance unless I log in, quick review doesn’t work.

Tony061175

3 years ago

Response from developer

Hi Tony, Sorry to hear you are having issues with the app. Could you please send us an email to info@australianmutual.bank with the issue you have when setting up the quick balance and we will look into this for you.