A regrettable downgrade
No Face ID, far worse UX (additional steps to see balance; immediately asked if you wish to logout, rather than do something useful, can’t set any notifications for transfers happening, transfers seem slower now (maybe no more Osko?).
If you want people to leave your bank, this is a good way to go about it. I say this as a 35 year old who had his savings account opened by a parent as a child.
Response from developer
Hi there, Please note that FaceID login is actually available on the app if you choose PIN or Pattern in the security screen when you register the app. If you choose Member ID only, FaceID login will not be available as an option. You can also set up a quick balance for one account if you want to have quick access to that screen. Notifications for transfers can be set up in your Internet Banking account. You can still choose Osko when transferring money via the app - just pick Osko instead of Standard payment from the "Choose pay type" menu. If you need further assistance, please call us on 13 61 91 or email us at info@australianmutual.bank.
4 digit access
It says don’t use your birthday for the 6 digit pin ? Doh ! Just about everyone will their birthday if the only option is a 6digit password. If I use my card at an ATM and I can use 4digits why can’t I use 4 digits to access the same account on a phone. It’s annoying to have to remember another password.
Response from developer
Thank you for your feedback. We understand that changes aren't always welcome but with higher than ever online scams we have put in extra measures to protect our members. A 4 digit PIN can be used to create 10,000 different combinations, while a six-digit PIN can be used to create 1 million. If this gives our members better protection from any potential fraud we have done our job to protect them and that's our aim.
Bad terrible
Response from developer
Thank you for your feedback. The app has encountered technical issues due to high demand on 28 Feb and 1 March. This was a result of the decommissioning of the old apps, but the issues have been fixed and the app is currently running without issues. If you need any assistance at all, please call us on 13 61 91.
Ugh
Response from developer
Thank you for your feedback. The app has encountered technical issues due to high demand on 28 Feb and 1 March. This was a result of the decommissioning of the old apps, but the issues have been fixed and the app is currently running without issues. If you need any assistance at all, please call us on 13 61 91.
Useless
Don’t bother ringing for transaction support when transfers don’t happen, Customer Service laugh at you.
If I could give a minus for app and service I would.
Response from developer
Thank you for your feedback. We're sorry that you've experienced issues with our app, please send us an email with a description of issues and any screenshots and we will investigate this further for you.
SK
Response from developer
Hi, we are sorry that you're having issues with the app. Can you write to us at info@australianmutual.bank. Kindly include a description of the issue you are facing and your device details. We will investigate and try to solve the issue.
No thumbprint login
Response from developer
Hi Oniedia, Sorry to hear you do not like the layout of our new app. Please note that thumbprint login is actually available on the app if you choose PIN or Pattern in the security screen when you register the app. If you choose Member ID only, biometrics login will not be available. If you need further assistance, please call us on 13 61 91 or email us at info@australianmutual.bank.
Worst bank app ever
Response from developer
Hi, we are sorry that you're having issues with the app. Can you write to us at info@australianmutual.bank. Kindly include a description of the issue you are facing and your device details. We will investigate and try to solve the issue.
Big improvement
Response from developer
Thank you very much for your review and rating Blinx241. We're always working hard to improve the app.
