loading freeze login in forever
App works for first time log in but if you set 2fa and a pin, next time you try to log in the screen will load forever and not log in after entering the pin, only works if you log out and log in but its too tedious when needed
Response from developer
Hello, Please contact us at bitsy@bitdefender.com with a few details regarding your issue and we'll do our best to get it solved. Thank you!
Very bad to connect
Always spent a lot of time to try to connect.
Stuck on the login
The app is basically worthless. I never been able to enter the homepage, it get stuck on the login process. A shame for what it costs.
Response from developer
Sorry for the issue you've encountered. We'd appreciate it if you could drop us an e-mail at bms@bitdefender.com so we can investigate.
Waste of Money and time
I got this as it was recommended as the best on the market for its program…….. What a big fat lie Bitdefender, I hope your tongue is full of pimples from lying😡😡😡😡😡 Download took forever and once it was, I had nothing but drama from the get go. Request for main password was ridiculous, spent most of my time just doing that. It crashed my PC and every app / program including major windows settings began failing. My Desktop almost went flying out my 3rd story window into pool below 🤬🤬🤬🤬🤬I had a year subscription and cancelled that within a day and half. And this is just password manger, got the whole kit and caboodle, yeap the Mobile Security and blocker and Anti virus. Never an offer the refund nothing. NOT HAPPY BITDEFENDER!!!!!
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Won’t input passwords
Pretty disappointed with the mobile app. It fails to input the passwords whether it is Safari or any 3rd party apps. Really a shame that the mobile version is so poor compared to the computer version. As a side note, I find it ridiculous that I have a 10 device subscription and when sharing my license with my GF for example she is unable to use the password manager without having access to all of my passwords. Bitdefender should have it similar to Office 365 where you have the main account which controls the membership and the secondary which allows them to have their own account and data separate from the main.
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Response from developer
We can help! Please send us an email at bms@bitdefender.com.
Great on chrome rubbish on IPhone!
Works well on chrome but utterly useless on iPhone. A bit of worry considering what it is holding !
Terrible, definitely won’t renew!
More often then not it just loads for ever and the logs me out. I can never access it when I need to.
Response from developer
We'd like to look into this. Could you please contact our customer care team at bms@bitdefender.com. Thank you!
Simply does work
Set up with no problem, tried to login and nothing. It clears FaceID no problem but still asks for PIN, enter PIN and just shows spinning icon which is where it stays. To verify the PIN was correct I also entered an incorrect PIN first after restarting, it responded with incorrect PIN message.
So for some reason (even after uninstalling, reinstalling and setting up again three times) it simply won’t allow you to login after initial setup.
Fortunately I hadn’t yet transferred anything over from my current very capable password manager, guess I won’t do anything now until iOS18 releases with it’s native password manager.
So for some reason (even after uninstalling, reinstalling and setting up again three times) it simply won’t allow you to login after initial setup.
Fortunately I hadn’t yet transferred anything over from my current very capable password manager, guess I won’t do anything now until iOS18 releases with it’s native password manager.
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Does not work
I have never gotten this to work on my iPod or iPhone. You can log in, but it just gets stuck on the loading page forever. I have tried contacting them to get help because I pay for this to work, but they will not help me.
Response from developer
We'd like to look into this. Could you please contact our customer care team at bms@bitdefender.com. Thank you!
Scammers
I purchased all 3 services; VPN, mobile security and password manager. I wasn’t satisfied after 4 days and asked for a refund as there are cheaper options and I’ve seen them leak IP data. My IP data.
So today I get a notification from Microsoft saying my account has been breached and to change my password.. Very interesting timing, coincidence? I don’t think so. I change my password every 3 months and never re-use them. My account has never been compromised. Until bitdefender. Don’t trust these guys, they are petty crooks. I’m lucky I have more than one way to recover my account. I’m never trusting a password app again thanks leeches
So today I get a notification from Microsoft saying my account has been breached and to change my password.. Very interesting timing, coincidence? I don’t think so. I change my password every 3 months and never re-use them. My account has never been compromised. Until bitdefender. Don’t trust these guys, they are petty crooks. I’m lucky I have more than one way to recover my account. I’m never trusting a password app again thanks leeches
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