Locked out of my account with no solutions.
Response from developer
Hi there ImposterSyndrome, First of all, we'd like to extend our most sincere apologies for the issues you've been having with Cloaked. Your feedback is incredibly important to us, and I'm deeply sorry hear that we haven't met your expectations so far. I understand how frustrating it is when issues like this come up with your login information. Please be assured that the invitation to a call is an extra measure we are taking with your rather unique case so that we can provide additional hands-on support to get your account fixed ASAP. Regarding your request for refunds, we are always looking to do what's right for customers and are happy to help in issuing a refund for the challenges you faced. We appreciate your patience as we sort through this and value your feedback so we can improve our customer support process. Please accept our apologies, we look forward to hearing back from you about the refunds. Sincerely, Team Cloaked
Cloaked
Response from developer
Thank you for your feedback! We understand the desire for free services, but maintaining privacy does incur costs on our end. Ultimately, we want to make sure the way our business makes money aligns with our customers. You are never the product at Cloaked. That said, we try to keep Cloaked as affordable as possible while still providing a high-quality service, and we are exploring ways to provide particular services at lower price points and will work to make this pricing structure more clear. Let us know if you have any other specific feedback. In the meantime, we'd be more than happy to offer you a 14-day free trial and access off our waitlist. Please feel free to text me (Arjun here, CEO of Cloaked) at 309-965-6198 so we can set you up with an access code to the 14 day free trial via desktop.
App was good before the update
Cloaked is an essential service
Response from developer
Thank you so much for the thoughtful feedback and glowing 5-star review! We are thrilled to hear you have been having such a positive experience with Cloaked. It's feedback like yours that keeps our team motivated to enhance our identity management capabilities. We appreciate you taking the time to share an idea for improvement by allowing access to identity history even after changing an email. Giving users options to revisit old identities if needed makes a lot of sense. We will log this suggestion and discuss potentially adding this capability in a future update."\
Amazing App
Response from developer
Thank you for the encouragement - we have some exciting plans to grow Cloaked's capabilities and security features. Feedback from early adopters like yourself keeps us focused on enhancing the user experience. Please continue sharing your thoughts as you use Cloaked more. We value your input as we build out the platform. Thanks again for taking the time to leave such a positive review!
What an incredible app
This was my first review on the App Store. I will update you all if anything else happens with the app. They‘ve earned a current score of 5/5 Please stay great!!
Response from developer
We're so glad you discovered Cloaked and had a great early sign-up experience! Thank you for leaving such a positive first review and recommending Cloaked as a "must-have" for decreasing digital footprints. We strive to provide a seamless, user-friendly app that allows true anonymity online.
Good idea. Still needs to grow
Everyone who has an email or phone number needs this
So it keeps my info private, keeps me in control, and keeps everything simple and easy! On top of everything, it was super easy to incorporate into my life as I didn’t really need to learn anything new. It integrates directly with my phone number and email so that my calls, texts, and emails continue to look the same as usual, and it helps keep all my emails and passwords safe and handy!
This is is a new app, so of course, there are minor issues here and there. So far, all of mine were resolved easily and the best part is that their team is incredible! They actually listen to your feedback and do their best to incorporate it in future updates!
Thank you to all involved in creating this extremely helpful tool!
Response from developer
Your words about wishing you had Cloaked from the start and now being able to sign up for things without worry really validate the problem we aimed to solve. Removing friction and anxiety around sharing contact info is our goal. We also appreciate you highlighting the great support from our team - we strive to listen to user feedback and rapidly incorporate suggestions into updates. It's early adopters like you who motivate us daily to keep enhancing Cloaked. Thank you again for your kindness and encouragement. Please continue to reach out with any other feedback to help us improve. We value your input as a caring user!
Love this
Response from developer
Our team puts a lot of care into managing user data securely on the backend while also making the app experience seamless. It's feedback like yours that lets us know we're achieving that balance. We will continue innovating to enhance security and privacy while also keeping Cloaked user-friendly. Thank you for taking a moment to leave such a nice review - we really appreciate you highlighting how Cloaked gives you peace of mind in online activities. That is our goal!
