Leave a Review Cloaked
It always crashes!
I have been unable to successfully run this application on my iPhone 13 Pro Max 1TB, iOS 17.0.2, despite multiple attempts. Even after updating the app, it continues to crash right after opening. My iPhone is in excellent condition and has not been modified or jailbroken in any way. This app is the only one out of my 214 applications that consistently crashes upon clicking.Show lessNader.In.USA
Developer Response
Thank you for bringing this to our attention! We are aware of this issue that you are experiencing as our logs show us that this crashing issue is localized to your experience; however, uninstalling and reinstalling the app should resolve this issue for you. This type of feedback is what has made our beta testing so valuable as it has allowed us to constantly iterate and improve, and we will continue to do so now that we have launched. We will also be releasing an update shortly to ensure that this issue does not pop up again for you or others.Fantastic!
This app has been wonderful!dandtmom12345
Developer Response
Thank you for your kind words! Please keep the feedback coming and let us know if there's anything else we can do to improve your experience.The future of privacy and security
Can’t say enough good things about this app. Exceptional ease of use for a Swiss Army knife of privacy! Thanks very much to the developers for letting me be a part of the Beta!Corsus979
Developer Response
Thank you for your kind words! Please keep the feedback coming and let us know if there's anything else we can do to improve your experience.App doesn't open sign-up page
I downloaded the app on my iphone and ipad, but when I click to sign up it doesn't load on both appliances (one over wifi, the other over data). Can you help?Tryingextrahard2468468
Developer Response
Thank you for providing this feedback and we'd love the opportunity to help resolve this issue. Please reach out out to us directly at support@cloak.app and provide your username and account associated email to allow us to troubleshoot.Seriously?
I just received emails from cloaked that say “Hi, I’m personally reaching out to you to ask why you were on the cloaked waitlist and haven’t signed up yet?” It goes on to ask for feedback. BUT. There is no feedback mechanism mentioned or link in the email to provide feedback. Just one link - to take you to the signup and payment page.
Sketchy looking. Sketchy sounding. Sketchy feeling.
I wrote out a sincere reply to the email with the intention of helping out. I clicked send. It was rejected.
Here’s a quickly rewritten recap as I figured I should come here and mention it.
…
Well first of all. If you send an email asking for reasons why someone didn’t sign up - you should probably include a response option in your email and not just a link to go sign up.
It all looks sketchy.
There’s not enough info on how it all works.
There’s no option to even click around the app without providing a credit card to charge.
There is almost zero information or reviews to be found anywhere (YouTube etc).
It sounds like it might be what I want. But we’re (I’ll go out on a limb and speak for most everyone and feel safe about that here) all tired of minimal information and spending money on things that turn out to be a hustle or just junk.
And before you reply with your “but there’s a free two week trial” - you should realize that everyone’s tired of that too. It takes a lot of time to explore a new app / changes to the way you do things. So it’s 1. The money hook up front. 2. Time investment to even find out if you’re wasting your time and money.
Plus. Know your audience. You’re trying to sell a $100 / year service to an audience that is interested in privacy and security. That means they’re all going to want a lot of answers and information. It’s their nature.
Your product has intrigued me ever since I saw the first Instagram influencer (with I’m sure a paid partnership) talk about it.
I entered the waitlist. Got no information. No updated emails about rollout times or product features. It actually felt sketchy there was so little information.
Anyhow. That’s all poorly written and about 1/10th of what most of the people you’re “wondering why you didn’t sign up” have on their mind.
And to circle back to my original reason for replying to this email. Seriously. How could you send an email looking for feedback with just a link for going and signing up?
Sketch. Sketch. Sketch.
This email is seriously meant to help you and I hope I haven’t just wasted my time.
My hope is you have a great product and just really bad business management. (Hire people to fix that part).Show lessUnhappy dice customer.
Developer Response
Thank you for taking the time to share this thoughtful and constructive feedback. We want to further thank you for your patience and dedication through the onboarding experience you described. You make excellent points about how this email and signup flow may have come across as sketchy and lacking transparency. That is absolutely not our intention, but clearly we have work to do to build trust and provide the information potential users need to feel comfortable trying Cloaked. We want to make it easy for people to ask questions and share suggestions before committing to paid plans. As I write this, I am working with the team to rethink our entire onboarding process to be more informative, transparent, and user-focused. Thank you again for your candor - it's feedback like yours that will help us improve Cloaked and earn the trust of privacy-minded users. Please feel free to text me directly at 309-965-6198 (Arjun here, I'm the CEO) with any other thoughts on how we can do better. We genuinely want to create an app people feel good about using. Your perspective is hugely valuable, and I assure you this was time well spent.Won’t allow me to setup account
I saw Cloaked being promoted on the YouTube channel All Things Secured and I thought it would be useful to have. I set up my login information and then proceeded to their Captcha settings. I put in the information and all did was kept buffering. Nothing would happened. I was looking forward to having this. Bummer! Deleting app.Show lessSubscriptions1
Developer Response
Thank you for taking the time to let us know about the issues you encountered setting up your Cloaked account. I sincerely apologize for the difficulties and frustration this caused. Our onboarding process clearly failed in your case and did not live up to the seamless experience we aim to provide. We want setting up Cloaked to be quick and easy for all users and are currently actively rethinking our entire onboarding flow. Please know this captcha buffering problem is not typical behavior and our dev team is investigating the cause. I would be happy to personally assist you in getting your account created successfully if you would like to give Cloaked another try. Just text me at my Cloaked number 309-965-6198 and we can schedule time to troubleshoot. Thank you again for the feedback - it is extremely valuable for us to know when parts of the onboarding experience are failing so we can address it. We hope you'll give us another chance to get you Cloaked. But either way, please accept my apologies for the hassles. We'll get this fixed.Swipe side ways to delete.
Live that it got the swipe delete feature back. I still like the hold to delete for identities. Accidental deletes can happen. Wish you bring hold to delete backYsivasai
Developer Response
Thanks for the feedback about wanting the hold to delete option brought back. We understand the desire for an additional safeguard against accidental deletes. Our aim is to provide users flexibility in how they manage their identities. We'll pass your request along to our product team to consider re-adding a hold to delete option in addition to swipe deleting. That way, users like yourself can choose the identity deletion method that works best for them. We appreciate you taking the time to share your thoughts on the recent changes. User feedback helps us improve Cloaked, so please keep it coming!New update crqsh
The new update doesn't work on my phone (iphone11) I don't know why.?Nothing091100
Developer Response
Thanks for letting us know about this issue with the latest update on iPhone 11. As of writing this response, we're investigating right away to determine the cause and get it fixed. Please try updating the app to the latest version. If that does not resolve your issue, please reach out to our support team directly at support@cloak.app and provide any additional screenshots you might have if this problem is persisting.Locked out of my account with no solutions.
I loved this app, but for weeks now I’ve had to contact support because I can’t log in. If I didn’t keep my 1Password account, I feel like I’d be absolutely screwed. Every time I contact them I’m told that the team is going to look into it and if it doesn’t work in 24 hours to message again. So I’ve just been doing that over and over. Meanwhile I’m getting charged and they don’t want to refund me until they fix the error. Like…is this a scam? Now they want me to have a zoom call with an engineer. I work in software and I’ve never heard of such a thing. I wouldn’t trust this company with your data.Show lessImposterSyndrome
Developer Response
Hi there ImposterSyndrome, First of all, we'd like to extend our most sincere apologies for the issues you've been having with Cloaked. Your feedback is incredibly important to us, and I'm deeply sorry hear that we haven't met your expectations so far. I understand how frustrating it is when issues like this come up with your login information. Please be assured that the invitation to a call is an extra measure we are taking with your rather unique case so that we can provide additional hands-on support to get your account fixed ASAP. Regarding your request for refunds, we are always looking to do what's right for customers and are happy to help in issuing a refund for the challenges you faced. We appreciate your patience as we sort through this and value your feedback so we can improve our customer support process. Please accept our apologies, we look forward to hearing back from you about the refunds. Sincerely, Team CloakedCloaked
Cost money NAHJajaweeeee
Developer Response
Thank you for your feedback! We understand the desire for free services, but maintaining privacy does incur costs on our end. Ultimately, we want to make sure the way our business makes money aligns with our customers. You are never the product at Cloaked. That said, we try to keep Cloaked as affordable as possible while still providing a high-quality service, and we are exploring ways to provide particular services at lower price points and will work to make this pricing structure more clear. Let us know if you have any other specific feedback. In the meantime, we'd be more than happy to offer you a 14-day free trial and access off our waitlist. Please feel free to text me (Arjun here, CEO of Cloaked) at 309-965-6198 so we can set you up with an access code to the 14 day free trial via desktop.
