We took 23 days tour of South America.
We have never used Exoticca before and we were not sure what to expect. Our trip was outstanding.!
All the hotels and accommodations were wonderful. The representative of the company always was waiting for us at the airport. They took us to the hotel and picked us up for all the excursions. I could not be happier with their services and how reliable they are. I was always contacted by a representative from each country and they gave me an itinerary when we meet and explained everything. One time we had a plane cancellation and Exoticca did a great job accommodating us with a different plane and free lunch at the airport. We will definitely will use Exoticca again.
Developer Response
Hello Ella Kramer,
Thank you so much for sharing your experience! We're thrilled to hear that your 23-day tour of South America was outstanding and that you enjoyed all the hotels and accommodations. It's great to know that our representatives were reliable and always there to assist you, making your trip smooth and enjoyable.
We're glad we could accommodate you quickly when your plane was canceled and that you appreciated the free lunch at the airport.
Your positive feedback means a lot to us, and we're delighted to hear you'll be using Exoticca again for future travels.
Thank you for choosing Exoticca, and we look forward to serving you on your next adventure!
Kind regards
ExoticcaLoved the trip to Italy, starting in Rome and ending in Venice. 3 hotels, 2 pretty nice w/comfortable beds and very good breakfast. The 3rd was outside Venice and ok but not great. No a/c, wifi wouldn’t work, apathetic staff. Beds were fine and breakfast was good so still not bad. The optional excursions and stops in quaint little towns along the way were fabulous! Tons of walking and fast paced on the guided tours that were so informative and our guide Lisa (Lee-za) made the whole trip seamless, took amazing care of our group! If you need something after booking it takes some time to get through to Exoticca, but we would definitely use them again.
Developer Response
Hello T Wiltshire,
Thank you for sharing your experience! We’re thrilled to hear you loved your trip to Italy. It’s great to know that you enjoyed the hotels, especially the comfortable beds and good breakfasts. We apologize for the issues with the third hotel and appreciate your understanding.
We’re glad you found the optional excursions and guided tours fabulous, and we’ll make sure to pass your kind words to Lisa. She’ll be happy to hear she made your trip seamless.
We’re always working to improve our customer service, and your feedback is valuable. We look forward to helping you plan your next adventure!
Kind regards
ExoticcaIt was a great experience to travel to Turkey and visit all the historical places with our guide everything was so organized and made us feel special. We loved shopping in Turkey and bargains everywhere we visited the bazaars and couldn’t believe my eyes of how many people were there. The weather was cloudy and rainy most of the time for the first week of may but did not stop us from having fun. Most of our hotels were amazing and some were not. Overall we loved our trip and learned a lot about Turkey we had a great time. Thank you❤️
Developer Response
Hello Banker Nuha,
Thank you for sharing your experience! We're delighted to hear that you had a great time in Turkey and enjoyed visiting the historical sites. It's wonderful that our guide made you feel special and that the trip was well-organized.
Shopping in the bustling bazaars sounds like a memorable adventure, and we're glad the weather didn't dampen your spirits. We appreciate your feedback about the hotels and will use it to improve our services.
Overall, we're thrilled you loved your trip and learned a lot about Turkey. Thank you for traveling with us! ❤️
Kind regards
ExoticcaThis company did an amazing job. They did all the planning and organizing. It was very rushed and the groups were big, but that’s not a bad thing. We made some amazing friends I know I’ll stay in contact with for years to come. The places we went were true treasures, the people were so kind and explained everything in great detail. And then we got stuck, but Exoticca took care of everything and got us home with little delay. Just a terrific company that knows how to gets travelers to the sites. I’ve recommended this company to all my traveling friends.
Developer Response
Hello Rssweatt,
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience and that our planning and organization met your expectations.
While we know the pace was rushed and the groups were large, it's great to hear that you made lasting friendships and enjoyed the wonderful sites and kind people. We're glad we could assist and get you home with minimal delay when you got stuck.
Thank you for recommending us to your friends. We look forward to helping you plan your next adventure!
Kind regards
ExoticcaThis was a totally different experience then my Egypt trip. The company that Exoticca subcontracted out to handle this trip in Greece, Akron Travel, was pretty bad. There was very little communication or poor communication. You would just get dropped off and informed about things later or had to figure it out yourself. The accommodations in Athens were not even comfort. Santorini was the best because it was centrally located. Mykonos was a nice hotel but it was very far from town and the cab rides were $25 each way. We still had a good time and met some fabulous people, but we’re very disappointed in many things that transpired on our trip. I would not recommend this trip through Exoticca try another company!
Developer Response
Hello Lizzy Gil,
Thank you for sharing your feedback. We're sorry to hear that your trip to Greece didn't meet your expectations and that the communication and accommodations were lacking.
We appreciate your feedback on the Athens and Mykonos accommodations and will address these concerns with our partners to ensure better experiences for future travelers. It's great to hear that you enjoyed Santorini and met some fabulous people along the way.
We're disappointed that this trip did not compare well to your Egypt experience with us, and we understand your frustration. We value your input and will use it to improve our services. Thank you for sharing your thoughts, and we hope you consider giving us another chance in the future.
Kind regards
ExoticcaMy family just returned from a trip throughout Peru. While our guides were amazing and knowledgeable, we were greeted with a new face daily. This became a problem because many times we didn’t know our schedules until the morning of. The most egregious of examples would be our arrival at Cuzco. Our guide dropped us off at around 5:00 pm and informed us we would know by 7:00 pm our plans for the next day (which was our bus and train transfer to Machu Picchu, the whole reason for the trip). We were informed at around 8:00 pm that there would be a meeting in the hotel lobby with our next guide at 9:00. Not a big deal but we did just get off the bus after spending 10 hours on it with stops. 9:30 came and went and the guide notified the front desk worker via text that we would need to be down in the lobby for our bus at 4:10 am, in 6 hours! Not a big deal for an adult but for the children on the trip this is a problem. We went back up to our room and fell asleep until 10:20 pm to which we were woken up by a telephone call to tell us we would actually need to get down to the lobby at 4:50am.
This really put a damper on a day that, while it turned out to be a wonderful life changing experience, could have been better by receiving proper communication and frankly proper effort put in by a company we paid a substantial amount of money to. We won’t be using this service in the future.
Developer Response
Hello Perutrip,
Thank you for sharing your detailed feedback about your recent trip to Peru. While we're glad to hear that the guides were knowledgeable, we’re sorry for the communication issues and schedule confusion you experienced.
It's frustrating to deal with last-minute changes, especially with children in the group, and we apologize for the inconvenience caused by the lack of timely information.
We're glad the trip was still a wonderful experience despite these challenges. We would like to investigate further into the information that you have provided please can you contact us through our website contact form with your booking number and a dedicated agent will reach out to you at www.exoticca.com/us/contact
Thank you for your honest review, and we hope you might reconsider us for a future trip.
Kind regards,
ExoticcaOver all trip was very well organized all hotels were nice except Ramsey Hilton Hotel was good but rooms were outdated I mean really out dated faucet handles falling a part they had moved us second day to newly renovated room because our room had lizard and new room was very nice but my friend had same old room but the hotel was very nice location was perfect other hotels were amazing and their affiliates planet travel was amazing service was outstanding overall I would go with exoticaa again
Overall it was a great experience, but there is definitely room for improvement. I wish we could have visited more hotels especially in Santorini especially being a popular tourist destination. The Apollo hotel definitely needs to be removed from the itinerary , water needs to be provided to the travel agents and more spare time to do things as we know our clients better than anyone else. Also, the time to do this Fam needs to be changed from April to May right before the high season.
We recently retired and have a bucket list of adventures to check off. We looked at Perú, for Machu Picchu, through Exoticca and Ecuador for the Galápagos came up also. Since we were flying all that way for one why not do both. The trip was amazing and flawless on Exottica’s part. Excellent guides, who were passionate about their country, in every area that we visited. Met other travelers who were on the same tour, who had booked previous trips with Exoticca, that gave us information on other places to visit. We would defined book through Exoticca again!
Thank You Exoticca
Dennis and Margaret
Developer Response
Hi, Dennis & Margaret.
Thank you for sharing your experience with us!
We are thrilled to hear that you had a great time on your trip to Peru and Ecuador.
We look forward to welcoming you back soon!
Kind regards
ExoticcaWe just finished a tour of Brazil, Argentina and Chile. Enjoyed the stunning beauty of south America including Iguazú fall and Patagonia National Parks. We enjoyed the flexibility of time of transportation and flexible in site seeing arrangement. Our flight in to Rio was late and had to stay in Bogota for a day, the airline arranged hotel and ride back to airport with meals covered. As we have a flexible day im Rio so we were rearranged the city tour for the next day. We enjoyed the trip very much!
Ella Kramer
T Wiltshire 64
Banker nuha
Rssweatt
Lizzy Gil
Perutrip
Indigo travel
Motavares
Dennis and Margaret
deevictor
