Leave a Review Blink Charging Mobile App
One issue after another
Blink needs to just move to a web-based app instead of trying to maintain their phone app. I have to update it all the time, they have different directions for accessing their chargers at the three different locations I use, the app is not easy to identify the station so it takes a long time to turn on the charger, and they make you have a credit balance to use instead of having a credit card on file and charging it after the full balance is determined. You also have to go to the website to do some of the activities anyway or call customer service, which is hit or miss whether you get someone who will be condescending and treat you like an idiot because you didn’t know they got a new app platform and you have to delete the old one and upload the new one. Which, by the way, is not much better than the previous one.Show lessTolerantofQuarks
Developer Response
We're sorry to hear that. We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@blinkcharging.com letting us know about your experience with our app, and we will be more than happy to assist you. Thank you and Charge On.Borderline scam and incompetent too
1. No way to ID which charger corresponds to the one on the app. Luckily my guess activated the one next to me so I was able to make the cord reach without moving my car. Starting charging but t really slow.
2. Went to sleep in the Element Hotel wthe chargers are located only to be wakened by a text from Blink that my charge was finished and parking fees would begin if I didn’t move my car to make room for other EVs to charge. I got dressed and went downstairs to fund my car at 66% and no other stall being used.
3. Back to asleep until I received the same text again about 1:30am. I git dressed again and went and moved the car.
4. Minimum to open the account was $20. I just checked the account and see they charged me Over $17, @ $.94 per kWh! Tesla charges $.35 for much faster charging.
I texted and emailed these jokers with no reply. I hope Element Hotels dumps them .Show lessMac Tennant
Zero stars
App requires a ton of personal information for no reason. No integration with Applepay, so you have to manually enter all payment info. Then, get this, it requires you to prepay $20 before it will let you charge, regardless of how much you use. You have to maintain a $20 balance. What a joke. I can’t do that for 16 different EV apps. Just let me pay.
Apparently you can sign in as a guest and pay more. That still requires your email, HOME ADDRESS and other information. Why? There is so much friction between plugging the car in and getting electricity to flow. They spent all of there money making it harder for a plug connected to a grid to NOT charge. These people are monsters.Show lessTimetoburgle
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@blinkcharging.com. Charge On⚡️🔋Bad experience
I am traveling and rented a EV. I have never used a charging station before and assumed it would be fairly easy, so I went to the nearest one. It turned out to be a blink station and half of the 4 stations weren’t working, and other cars were using the working ones, so I drove to the next one.
I was having trouble starting the charging process so I decided to contact customer support. The hood music told me it would be 8 minutes. When I was next in line it transferred me to another line and just played annoying music in my ear for 30 minutes. Ugh. What a horrible experience and I will avoid this company/service if possible.Show lessFauxGhosts
Buggy & Unresponsive
I don’t normally write app reviews, but I just want to highlight how bad this application and the services offered by Blink are.
The chargers offered by Blink rarely work. But, when they do, they’re good for maybe 1-2 charges on the charger. After that they end up freezing and being unresponsive.
Now onto the app, which is hardly functional for anything other than using a map and adding money to your balance.
I’ve had issues where after charging sessions my session doesn’t actually end and other folks can use my session and rack up my bill. The UX of the application is poor at best, offering little indication to any user interactivity.
If you attempt to submit an issue in the app you’ll likely find that you get no confirmation, no error, or any indication about the submission of the issue you’ve tried to submit.
Then you’ll attempt to call in and resolve the issue only to find that your “3 minute wait time” actually takes 20 minutes. Great, you’ve finally got ahold of someone, hope is on the way! Except you will soon learn that you’ve waited 20 minutes only for them to “try” to reboot the system unsuccessfully and then be told that you’re being transferred to the “technical team” which will result in you being transferred to a phone number which never answers and can’t receive any voicemails because the mailbox is full.Show lessQuinton Ch
Lag between app and charger
This is my personal experience, which has been nothing but frustration. At this time, I would NOT recommend using this app or the blink stations. Just go to nearby chargepoint or evgo stations.
I’ve been using a private blink station in my apartment that charges $1 per hour of parking for up to 5 hours. There has always been a lag between me unplugging my car and the app recognizing that the charging was discontinued (up to an hour at times, and thus being overbilled). My biggest frustration recently has been that I was charged $12 and $8 for charging less than 2 hours each of these times. I have made multiple inquiries by app and also by email, but these problems have not been addressed, and I have not been refunded.Show lessjck82011
Ridiculous
This thing is freaking ridiculous. It makes you open an account and add a funds to the account before you can even start charging. Imagine walking into a Starbucks and being told that before you can make a transaction you have to download the app, open an account, add $20 to the account and then you can buy a coffee. I own a Tesla and I’m in a rental Volvo C40. Now I understand why people are so hesitant to change to an EV. The charging experience on a Non-Tesla EV is just terrible. Also the charger I was trying to use wasn’t even showing up in the map. At the end I didn’t charge, I just left.Show lessApuertorrican
Inaccurate data. Painfully slow customer support.
Tried to charge, would not deliver energy. Called 5 times. Disconnected 4 times, finally got an agent after more than one hour. During the call the charger started working, the agent acted as if it had been working all along. Circular arguments. She asked me to unplug and replug, which I did. Now it claims to be charging, but the app states that zero power is being delivered.
It seems like Blink is trying to discourage people from using EVs. This is the worst experience I have had in over 10 years of EV ownership.
I will use alternatives to Blink whenever feasible. The only reason I am trying to use Blink today is because it’s the only option at the hotel where I am staying.Show lessThe techy runner
The worst charging company.
Update: the app is now overcharging my sessions and calculating charges incorrectly. How is this even legal?
As a Tesla owner, I am spoiled by how easy it is to use superchargers. However, I do use other chargers at times, including ChargePoint, SemaConnect, EVGO. With one exception - I’ve never been able to set up and use blink chargers. A lot of their chargers are in underground parking with no phone reception. That wasn’t a problem because I could use someone else. Recently, SemaConnect in my building has merged with blink, and the pain begins. After trying many times, I simply cannot even login or register with blink. With the merger, they essentially destroyed a well run company and a functional app, with a piece of junk put together by people who doesn’t know how to build software.Show lessShawn Lin XL
Simply doesn’t work
The app frequently gives me the feedback “cannot connect to the network“
Uninstall reinstall didn’t help, the latest error is that I just get the title screen and can’t go any further
These are the only charging stations at my work, I don’t know how they were swindled into buying these, but I’ve never been able to get one to work successfully.
one time I called for customer support, and they told me these stations were not active although I can see them charging other vehicles.
Quick poll at work suggest that only about 30% of people have had a successful experience with these stations.Show lessMatthew Anderson
