Ridiculous
This thing is freaking ridiculous. It makes you open an account and add a funds to the account before you can even start charging. Imagine walking into a Starbucks and being told that before you can make a transaction you have to download the app, open an account, add $20 to the account and then you can buy a coffee. I own a Tesla and I’m in a rental Volvo C40. Now I understand why people are so hesitant to change to an EV. The charging experience on a Non-Tesla EV is just terrible. Also the charger I was trying to use wasn’t even showing up in the map. At the end I didn’t charge, I just left.
Show less
Inaccurate data. Painfully slow customer support.
Tried to charge, would not deliver energy. Called 5 times. Disconnected 4 times, finally got an agent after more than one hour. During the call the charger started working, the agent acted as if it had been working all along. Circular arguments. She asked me to unplug and replug, which I did. Now it claims to be charging, but the app states that zero power is being delivered.
It seems like Blink is trying to discourage people from using EVs. This is the worst experience I have had in over 10 years of EV ownership.
I will use alternatives to Blink whenever feasible. The only reason I am trying to use Blink today is because it’s the only option at the hotel where I am staying.
It seems like Blink is trying to discourage people from using EVs. This is the worst experience I have had in over 10 years of EV ownership.
I will use alternatives to Blink whenever feasible. The only reason I am trying to use Blink today is because it’s the only option at the hotel where I am staying.
Show less
Would be 0 if I could
Blink is overpriced and the app is a dumpster fire. Never been able to get a login or even use as guest. Credit card doesn’t work, sign up and forgot password does nothing. Totally useless app.
The worst charging company.
Update: the app is now overcharging my sessions and calculating charges incorrectly. How is this even legal?
As a Tesla owner, I am spoiled by how easy it is to use superchargers. However, I do use other chargers at times, including ChargePoint, SemaConnect, EVGO. With one exception - I’ve never been able to set up and use blink chargers. A lot of their chargers are in underground parking with no phone reception. That wasn’t a problem because I could use someone else. Recently, SemaConnect in my building has merged with blink, and the pain begins. After trying many times, I simply cannot even login or register with blink. With the merger, they essentially destroyed a well run company and a functional app, with a piece of junk put together by people who doesn’t know how to build software.
As a Tesla owner, I am spoiled by how easy it is to use superchargers. However, I do use other chargers at times, including ChargePoint, SemaConnect, EVGO. With one exception - I’ve never been able to set up and use blink chargers. A lot of their chargers are in underground parking with no phone reception. That wasn’t a problem because I could use someone else. Recently, SemaConnect in my building has merged with blink, and the pain begins. After trying many times, I simply cannot even login or register with blink. With the merger, they essentially destroyed a well run company and a functional app, with a piece of junk put together by people who doesn’t know how to build software.
Show less
Very slow charging
I didn’t have 15 hours to charge.
Simply doesn’t work
The app frequently gives me the feedback “cannot connect to the network“
Uninstall reinstall didn’t help, the latest error is that I just get the title screen and can’t go any further
These are the only charging stations at my work, I don’t know how they were swindled into buying these, but I’ve never been able to get one to work successfully.
one time I called for customer support, and they told me these stations were not active although I can see them charging other vehicles.
Quick poll at work suggest that only about 30% of people have had a successful experience with these stations.
Uninstall reinstall didn’t help, the latest error is that I just get the title screen and can’t go any further
These are the only charging stations at my work, I don’t know how they were swindled into buying these, but I’ve never been able to get one to work successfully.
one time I called for customer support, and they told me these stations were not active although I can see them charging other vehicles.
Quick poll at work suggest that only about 30% of people have had a successful experience with these stations.
Show less
The worst charging company.
As a Tesla owner, I am spoiled by how easy it is to use superchargers. However, I do use other chargers at times, including ChargePoint, SemaConnect, EVGO. With one exception - I’ve never been able to set up and use blink chargers. A lot of their chargers are in underground parking with no phone reception. That wasn’t a problem because I could use someone else. Recently, SemaConnect in my building has merged with blink, and the pain begins. After trying many times, I simply cannot even login or register with blink. With the merger, they essentially destroyed a well run company and a functional app, with a piece of junk put together by people who doesn’t know how to build software.
Show less
Lacking
They bought out another company/app that offered a virtual wallet card (blink doesn’t, just a physical card). The app doesn’t show you an updated charging/charged status. It does send you an email, but after you’ve gone to unplug and move your car. The email says something like “it’s all charged up, please move your vehicle…” yes, been there done that. Thank you. This would be more helpful when the car reaches 100%. Also customer service has not been helpful. I doubt I’ve ever interacted with an actual person. Step up guys. ChargePoint is miles ahead.
Show less
Unable to charge
Former SemaConnect charger station at my apartment building. Blink app won’t let me input model of car so i can’t register to pay for the service. Terrible customer service. Unfortunately i don’t know what to do to get any Blink service.
Update: Blink app is just awful. Doesn’t work on occasion, pauses charging, very slow to get to my saved/favorited chargers. Currently i can’t even charge because the app keeps asking me to approve terms and conditions every time i navigate to a different location in the app, then it just times out and essentially is useful. Cant get ahold of anyone. Terrible customer service. If i could I would definitely stop using Blink, unfortunately my apartment building used Blink so I’m stuck…
Update: Blink app is just awful. Doesn’t work on occasion, pauses charging, very slow to get to my saved/favorited chargers. Currently i can’t even charge because the app keeps asking me to approve terms and conditions every time i navigate to a different location in the app, then it just times out and essentially is useful. Cant get ahold of anyone. Terrible customer service. If i could I would definitely stop using Blink, unfortunately my apartment building used Blink so I’m stuck…
Show less
Response from developer
Oh no! We sincerely apologize for the troubles you've had, we would love to take a closer look at this for you ASAP. Please contact Blink Customer Support at support@blinkcharging.com for further assistance.⚡️
Frustrating app
The app doesn’t take either of my credit cards. After numerous calls to Blink/SemaConnect they still can’t figure it out. Such a waste of time and inconvenience as it’s the only charger in my area.
