Leave a Review Blink Charging Mobile App
The worst charging company.
As a Tesla owner, I am spoiled by how easy it is to use superchargers. However, I do use other chargers at times, including ChargePoint, SemaConnect, EVGO. With one exception - I’ve never been able to set up and use blink chargers. A lot of their chargers are in underground parking with no phone reception. That wasn’t a problem because I could use someone else. Recently, SemaConnect in my building has merged with blink, and the pain begins. After trying many times, I simply cannot even login or register with blink. With the merger, they essentially destroyed a well run company and a functional app, with a piece of junk put together by people who doesn’t know how to build software.Show lessShawn Lin XL
Lacking
They bought out another company/app that offered a virtual wallet card (blink doesn’t, just a physical card). The app doesn’t show you an updated charging/charged status. It does send you an email, but after you’ve gone to unplug and move your car. The email says something like “it’s all charged up, please move your vehicle…” yes, been there done that. Thank you. This would be more helpful when the car reaches 100%. Also customer service has not been helpful. I doubt I’ve ever interacted with an actual person. Step up guys. ChargePoint is miles ahead.Show lessInez1990!!
Unable to charge
Former SemaConnect charger station at my apartment building. Blink app won’t let me input model of car so i can’t register to pay for the service. Terrible customer service. Unfortunately i don’t know what to do to get any Blink service.
Update: Blink app is just awful. Doesn’t work on occasion, pauses charging, very slow to get to my saved/favorited chargers. Currently i can’t even charge because the app keeps asking me to approve terms and conditions every time i navigate to a different location in the app, then it just times out and essentially is useful. Cant get ahold of anyone. Terrible customer service. If i could I would definitely stop using Blink, unfortunately my apartment building used Blink so I’m stuck…Show lesshewhoishe
Developer Response
Oh no! We sincerely apologize for the troubles you've had, we would love to take a closer look at this for you ASAP. Please contact Blink Customer Support at support@blinkcharging.com for further assistance.⚡️Update 7.8.23
Update 7.8.23
Working somewhat. Notifies me when I start charging and now charging is working. Old app would automatically notify me when charging was completed. Now alerts me that charging is completed AFTER I unplug my car. Not helpful.
Previous review
Ican log in, add a credit card, locate charger. But Sema connect card doesn’t work. Blink app does not work. ‘ Something went wrong. ‘Please fix this!Show lessJohneastbay
Developer Response
We apologize for the inconvenience! We would love to take a closer look at this for you ASAP. Please contact support@blinkcharging.com for further assistance. We are on a mission to enhance the user experience across all Blink platforms to develop the leading global EV charging network.⚡️🔋Useless App and No Support
Blink took over Sema Connect and now I can’t charge at my apartment building. My apartment’s charging stations don’t show up on the map or the search function. I submitted a help ticket through this app more than a week ago and no one responded. And no car has charged at my building since Blink took over weeks ago. Blink still has my money that got transferred from Sema Connect tho. These are problems with Blink the company and the app but I can’t charge, contact anyone, and they have my money so here I am in the Apple app reviews.Show lessAndy61990
Horrible
How is this company still in business? The simplest things are not available in this app. The fact that the app doesn’t even give you a charge status is unbelievable. You plugin to charge and the app doesn’t show you how long you’ve been charging, how much - nothing. Just a icon if a lightening bolt in the corner. The company they took over (SemaCommect) had a MUCH better app. This company shouldn’t even be in business! Got a problem? Try their online chat support. It’s automated and everything you put in just tells you to call their 800#. You call the 800# and it goes directly to vmail.Show lessyrs3000
Developer Response
Oh no! We sincerely apologize for the troubles you've had, we would love to take a closer look at this for you ASAP. An email notification will appear when the charge session is complete; for in-app notifications, please make sure they turn on notifications in the OS settings. Please contact Blink Customer Support at support@blinkcharging.com for further assistance.⚡️Still not enough info
*No app indication of charge status ongoing
*No symbol key to indicate what blue, green, or a lock key indicate with any clarity
*Consistently told me a charger was unavailable when it wasn’t in use
Usually we trickle-charge at home but due to circumstances we decided we’d run our Leaf next door to use a Blink charger. The app indicated there was 0/1 available. There are two chargers but one was offline. Thing is, after waiting 90 minutes, I took the car over and saw no car charging. Fine, whatever. Hooked up and started charging. Then realized the app tells me nothing about how far along we are in charging. It barely tells me it’s on a charger at all; just a lightning bolt on the map. Other charging network apps tell us how much charge has been dispensed (and how much the cost is so far). Disappointed, especially when these two units had just got back online, now one is offline again and the app had just been updated. I finally unplugged after 90 minutes with no indication of how much had been dispensed, to find my car was at 100%. Why was it still charging, then?Show less1968raynebow
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. Please contact us at support@blinkcharging.com. Charge On⚡️🔋Do they even use the app themselves?
First of all. The app is disabled if you don’t give them access to your location. They don’t need that - just the charger number. Sema connect worked fine without invasive location permissions. I can’t even search without it 🤦♂️ Second, I have have to scroll through a list of 40+ chargers at the charging location to pick the right charger (after getting to the charge site via many taps). Why can’t I just enter the charge stall number? Way less error prone and way faster. It’s many clicks and scrolls compared to the Sema connect app. Terrible experience.
Favoriting private access locations doesn’t even work either adding even more taps to getting into a charge session.Show lessMØNielsen
Developer Response
Oh no! We sincerely apologize for the troubles you've had, we would love to take a closer look at this for you ASAP. Please contact Blink Customer Support at support@blinkcharging.com for further assistance.⚡️The most useless app
This company made the absolute worst charging station. You have to make an account just to use it. Which charges a subscription on top of the amount they charge to use the charger. They won’t truly allow you to charge as a guest. It takes you several minutes even to input all your information. Because you would think a technologically advanced app would allow you to use features such as Apple Pay or tap to pay. I’ve used many charging stations and this one is garbage. Hopefully, you are not in an area where this is the only option for chargingShow lessDeluna0220
Developer Response
Oh no! We sincerely apologize for the troubles you've had, we would love to take a closer look at this for you ASAP. Please contact Blink Customer Support at support@blinkcharging.com for further assistance.⚡️Horrible app and company
I tried for 30min to get a charge and it never worked I even moved to a different charger thinking maybe it was the charger. I decided to leave because I never got a charge. Later that day I noticed my bank account was charged and when I called to fix it they said I was charging for 3hrs or more and that’s why I was charged when in reality I was in that spot for maybe at the most 45min and never got a charge. Blink said they couldn’t help me and i probably wouldn’t get my money back and I would get an email about my claim but I never received an email.Show lessmisajoeytime
Developer Response
We're on a mission to enhance the user experience across all Blink platforms.⚡️ We ask that you please contact our Customer Support at support@blinkcharging.com to assist you with the account billing that occurred. Thank you!
