To say this app has been life changing is not an exaggeration. We have been struggling with poor sleep for weeks, and our now 17 week old was waking up and needing us 7 times/night lately. We knew we had to do something, and after seeing this app advertised we decided to give it a go. The first night of using it he needed us 4 times, then twice the next night, then not at all. A week after using it, he’s sleeping through the night or just needed a quick snack once before going back to sleep on his own. I feel like we have gotten our life back and I can be a better parent now that I’m not sleep-deprived!
I can’t believe I paid for a month of this extremely expensive app. It’s not more helpful than others available that are free. I can’t adjust wake windows for my baby, I can’t manually adjust naps (as in, how many). I feel I have to manually add this info because after days and days of tracking, there is no algorithm or anything that helps you adjust what it should be based on what your baby’s wake windows have been. So afternoons have been a doozy and all over the place. If you ask for help from a sleep coach they tell you to follow the schedule more closely. Yeah, I’d like to, but my baby is not sleeping on demand. He clearly needs an adjustment to the schedule but the app doesn’t help you with that automatically. You have to reach out and get support to adjust it. So, I’m bummed that I paid for a month and GLAD I only paid for a month. I’m going to use literally any other app.
Developer Response
So sorry you feel this way. Sleep is a complex puzzle to solve and the sleep plan our expert shared with you included a lot of insight into what was happening with sleep and how to help extend naps by working on your approach to sleep at bedtime. She suggested using the bedtime routine fading (no cry) approach in the app, that you had selected. Habit change takes time and I'm sad we weren't able to help you - but you need to give it a few weeks, sometimes longer - in order to see change. If you want to give us another try we are here and ready to help!I found the app tracking and prediction to be helpful. Some of the quick daily “lesson” info was also helpful, but obvious and repetitive. In addition I found the constant pop-up prompts to be annoying when trying to input/edit sleep times. If this was considerably less expensive I might opt to pay for it, but the price is absolutely ridiculous. Use the free trial and then implement what worked for your child and create your own path forward.
*Update: Developer responding advising of additional help (access to their pediatric sleep consultant) that is included in the price, which may be quite useful to some. Personally I have access through that elsewhere, so it is not necessary for me. Perhaps an additional mid grade price point for someone like me could be added: use the app, but no consultant.
Developer Response
Thanks for taking the time to share this with us. It might surprise you to know that your subscription also includes full access to your own pediatric sleep consultant via the 'ask an expert' option in the help menu. They can further enhance your personalized sleep plan and ensure your specific needs are addressed - I really do hope you'll give us another try and take advantage of this feature!I’ll start by saying that my girlfriend and I love this app. We love the structure it gives us and has been a total lifesaver. That being said, there are some major flaws with this app. The first of which is that you can’t share the app (at least not easily). For the price that you pay for this app ($80 every 3 months) you should be able to share the membership easily with your partner. It’s negates the usefulness of the app significantly with only person able to track sleep. Secondly, the intuitive scheduling sometimes glitches out and suggests something like a 3 hour nap an hour before bedtime or won’t let you enter a custom wake-up time. These seem like simple fixes for the price that’s charged for the app🤷🏼♂️
Developer Response
I'm so happy you love the app and we so appreciate you leaving helpful feedback so we can work to improve the experience for you and all of the other families we serve! You absolutely can share the app using Apple's family sharing feature - if you reach out to ask an expert via the help menu in the app we can guide you step by step to get that set up and take a look at the schedule issues you outline so we can hopefully make this an even more positive experience!I’ll start by saying that my girlfriend and I love this app. We love the structure it gives us and has been a total lifesaver. That being said, there are some major flaws with this app. The first of which is that you can’t share the app (at least not easily). For the price that you pay for this app ($80 every 3 months) you should be able to share the membership easily with your partner. It’s negates the usefulness of the app significantly with only person able to track sleep. Secondly, the intuitive scheduling sometimes glitches out and suggests something like a 3 hour nap an hour before bedtime or won’t let you enter a custom wake-up time. These seem like simple fixes for the price that’s charged for the app🤷🏼♂️
I bought this app with some skepticism that it would work. Some of the reviews seemed too good to be true. But IT WORKED! This app helped our baby sleep through the night within just a few days of using it! It was incredible! I highly recommend this app to anyone which a baby that is having frequent night time wake-ups, has trouble napping or is “stuck” with 2-3 night time wake-ups. This app WILL get you baby to sleep through the night and nap well during the day too! Thank you, Pampers Sleep Coach app for helping us get our baby to sleep!
I am not saying that all of our sleeping problems are solved, because lets face it, we didnt really sleep train but, the app is still helping us a lot with tracking sleep overall. We have an idea of how much he sleeps during the day and night and if baby is not sleeping well we are able to go back and see where did the problem happen. We can also track his wake windows, even though the app is not designed specifically for that, but because i am tracking his naps i am able to know what time he woke up and have an idea if he is going to be over tired.
Its great how we have access to sleep couches at anytime we have any questions, the email back and forth and have a lot of information to help you.
If you need a quick question answered there is an FAQ section and your question will most probably be there. They cover a lot of topics in section.
The mini courses help a lot and educate you a lot about sleep for babies.
They give you all the advice you need but not actually coach you when you have questions. They just tell you “oh her homeostatic sleep drive is off because too much or too little sleep, you should fix that. Hope this helps!” When my baby was struggling they didn’t tell me ANYTHING. Just oh that’s a problem. they'll regulate sleep soon, like???how am I supposed to regulate her sleep?? I would like to know how!!!
I’m paying for this service to help me because I don’t know what to do!!
That earlier “advice” was an Actual conversation I had with a “sleep coach”. Not even sure those people are actual pediatrics and they use buzz words to make it sound like they know what they are talking about. And the wake windows aren’t accurate. You’re better off just looking up a method and testing out wake windows yourself. I have wasted my money.
Developer Response
I'm very sad to read this. It's very difficult to comment here on the advice you received and the rationale without a lot more detail - but we do want to make this right for you. Please consider reaching out to support@smartsleepcoach.com so we can look into your specific case and ensure you get the help you need. I use the app daily and love it BUT it often suggests contradicting schedules to what their knowledge center informs parents on. For example, the knowledge center says never let a nap go longer than 2 hours but it will have some naps at 3+ hours. Obviously my little one won’t nap that long, so it will self adjust when I insert his actual nap time, but this throws me off. It will sometimes even do a bedtime at like 5:30 instead of just pushing his normal bedtime 10 minutes which makes no sense cause a nap went 10 minutes over his scheduled nap time. He will not go to bed at 5:30 when he normally does a 7-8 bedtime.
When it doesn’t do these things, it’s pretty spot on and has resulted in a very happy baby. I schedule my errands around his wake windows and know when to get home for nap times. He sleeps 7-8 hours before his first wake of the night (breastfed baby).
Developer Response
Glad to hear we are helping you, but we want to make it better - please reach out to ask an expert via the help menu so one of our experts can get things on track!I’m liking the app so far. I’ve only had it for a day. The biggest flaw I’m finding is you can’t share the account with another parent or babysitter. They should create an option to add people to your account. Especially when there is multiple people watching your kid. If I’m not home, I’d want my husband to use the app to know when to put our son down. Or if we’re both not home and I want the babysitter to use it, she should be able to have access. I was raving about this app today to my husband and told him he needs to download it and log into my account. He wasn’t able to. We tried numerous times. Why does it matter if more than one person is using the app? It’s for the same baby. We’re paying for the app. Please make the update.
Developer Response
GREAT NEWS - you can share with your husband and other caregivers using Apple's family sharing feature, more information here: https://www.apple.com/family-sharing/ but in case you ever get stuck, just reach out to support@smartsleepcoach.com for more help. So glad we are helping you with sleep 💤
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