Smart Sleep Coach by Pampers™ User Reviews

Reviews Summary

Top reviews

It cost money

$16.67, $199.99 a year. They make you fill it all out, give all your details then they ask you for a free trial but you still have to put your card details in so they can take the money out when on the 7th day.

Not for newborns

Unclear how this is supposed to work for a 1 week old. App says baby should be sleeping 10h hours at night, which is just not possible.
I have tracked activity for days and still the app persists on the long sleep at night.

I like the UI and very easy to track activity but no actual help in managing sleep. Will be looking for some other apps which provide activity tracking for free.
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Not worth the charge

Seriously if I delete a current entry it won’t allow me to start it again?! Also no live action/widget for the lock screen, yet you’re charging an insane amount for this app.

Not free

Be upfront about your costs. Absolutely ridiculous to have a sleep deprived new parents go through pages of sign up only to offer a trial. Disgusting business practice….

Too many errors to justify price

Cons:
- repeatedly encountered an error message when trying to log naps/sleeps. This is particularly challenging when it’s 3am and refreshing/restarting the app doesn’t fix the error for over an hour leaving you to try to remember the sleep times (near impossible for sleep deprived parents)
- very expensive considering number of bugs. Can find other apps where I have to set my own sleep alarm but for a tenth of the price and no bugs is more worth it.
- can’t edit wake times during sleep until after event (again hard to remember in the morning). You need to be able to get to your phone to start immediately to start sleep for accuracy.

Pros:
- sleep windows are relatively accurate
- reminders are handy throughout the day
- 7 day free trial
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Response from developer

Oh no, that is definitely not the experience we want you to have. Our experts would love to help you - please reach out to support@smartsleepcoach.com and they'd be happy to fix it for you.

Nice app but expensive

I tried the 7-day free trial and found the app to be interesting. The class provided some helpful insights but similar to other source less expensive, but the sleep and nap schedule was too unpredictable to make it worthwhile. Additionally, the subscription price is quite steep, so I’ve decided not to continue.
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In genuine shock!

Downloaded this for the free trial thinking it probably wouldn't work but we've been very much proven wrong! Our baby was sleeping ok until 4 months when the regression etc hit us hard and we had gone back to short cycles and regular wake ups like the new born days. She's now 6 months and after 8 weeks of trying different things we thought we'd give this a go. We used the nap schedule (which is always changing throughout the day as she never sleeps as long as suggested but that's what's really good about this - it evolves with your day) and read all the info but turned off the method as we felt we knew better how long to leave it before entering the room (don't like to leave our baby to cry but sometimes could leave her longer than the method suggested as she was ok). Didn't see any change for a few days but on the 6th night she slept 11 hours and 4 nights later we're still on long streaks so it wasn't a fluke. Genuinely can't believe it - what a brilliant app and would recommend ☺️
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Decent for sleep, but has clunky and unintuitive interface

This app works well for suggested nap and sleep times (I have a 6-month old on 3 naps a day). The predicted nap times are pretty spot on for my child, and we’ve been able to create a more stable routine. I like that you can also pause naps / sleeps so that you can track the length and frequency of wakings. I have not tried the sleep training features (yes, that’s what the “coaching” part refers to).

However the app as a whole is clunky and not as good as peer apps, such as Huckleberry which have a far more intuitive interface. For example, in this app you can only track apps at specific times (during the app’s recommended times) — e.g, if a nap is suggested between 12-1:30 pm, but your baby falls asleep at 1:30 pm, you cannot use the live tracker option. This is silly! You also cannot adjust the start time of naps and feeds while you are tracking. Again, this is a feature that exists in Huckleberry. The iWatch app has the ability to start and end a nap but no button to pause a nap — again, why would you not make this the same as the phone app?!

Developers: for the amount of money I’m charged for this app (more than £100 for annual subscription), I expect a much much better user face. Please do better!
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For 12+ weeks only

Started tracking my 5 week old only to find out baby needs to be 12+ weeks old to continue with the training program. Had I discovered this after already paying for it I would have been more upset, but thankfully I found out during the free trial. I wish that information had been present upfront… why pay for this if baby is too young (which should be obvious, since you enter baby’s birth date in when signing up). Especially for how expensive each month is.

With that said, I would consider trying this again when baby is old enough, as the app is easy to use and has lots of good information… but I feel like I prematurely used the free trial without getting any real insight on a sleep training plan like I would have if I’d known the appropriate age to start from the beginning. For that reason, I’m pretty disappointed.
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Response from developer

Oh this is so unfortunate that you got this impression. We only offer sleep training after 12 weeks as that is the earliest it is recommended (in fact 16 weeks is ideal) however the app is absolutely designed to support babies from day one, through the fourth trimester. Helping improve your baby's sleep starts with getting them in the right sleep rhythm, figuring out day/night confusion and ensuring they have the right sleep environment. All of this can happen in the first 12 weeks of life and our app has the tools to support you through all of that as well as gives you access to your own personal sleep consultant! I do hope you'll consider giving us another try, the app can definitely help you!

Has helped

This app is pretty spot on with sleep times and has definitely made planning a lot easier, I’m really enjoying it. I’m taking a star off because firstly, adding wake up times does not work at all for me, I spend ages trying to enter it in, in the end I just delete the wake up times because it will not allow me to do so. Secondly, it is a pretty expensive subscription, even the more economical yearly option $199 is a bit steep.
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