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A joke of a service
They don’t answer emails They have a none working number Any messages you send are replied my a CHAT BOT. The only time I did get someone to call me was when I left them a 1 star review.
These people left me without medication for 6 weeks!
Their phone numbers are all disconnected.
You have to email people and they take 24 hours to respond.
They tried 6 times to send prescriptions to a pharmacy before blaming me for not asking another pharmacy.
I did ask for another pharmacy and DONE LLC picked the pharmacy they’re having communication problems with.
The pharmacy was awesome and called the DONE LLC office on my behalf but couldn’t get through because all the lines were disconnected. They’re emails went in answered.
The pharmacy mentioned I might be getting scammed.
Well DONE LLC, am I getting scammed?
Today I waited 40 minutes for a session to start, over ZOOM, and I was notified for not showing up.
I better not get charged!
A DONE LLC rep did call me once apologizing for all my problems over the last six weeks but stated he couldn't do anything to help. He said DONE LLC knows that all their communication phone numbers are not working and they were supposed to be taken off the website and app months ago.Show lessNintendojoe
Developer Response
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are addressed, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request that you schedule a call for us to further assist in resolving any outstanding issues. Thank you!Terrible Patient Care
I’ve contacted Done. 12 days ago to refill & my pharmacy still hasn’t received my prescription. The first time it was sent to a pharmacy that I haven’t used in months so I really don’t understand why that would have happened to begin with, but still, my prescription hasn’t been resent to the correct pharmacy. I’m completely out of my prescription at this point. I’ve contacted Done. several times to resolve this issue with no success. This is terrible patient care. I can’t believe this is how this company treats its clients. I’m paying you $80 a month to simply send my prescription to my pharmacy. I’ve contacted Done several times for help & still haven’t received my prescription.Show lessNeva_Wrong
THEY DO NOT CARE ABOUT YOUR HEALTH
If you want to experience severe withdrawl for two weeks while no one cares at all, this is the program for you. Done will continue to take your money, yet will not respond when you have issues getting medication. My doctor was very nice and seemed to care, but prescriptions are out of his hands once sent. You’ll get generic chapGPT responses about shortages but really your pharmacy won’t receive their Rx and the RX outreach done recommends will have ZERO record of you. If you are ok waiting over a week for medication you’ve taken for 15 years and don’t have a life, job, or children, then go ahead and give done your money for them to ignore you. This customer service is an absolute DISGRACE. The phone number doesn’t work, maybe that’s why they include the suicide hotline and other mental health emergency numbers because that’s how angry this “care” will make you.Show lessLvlvb
Add change number
I can’t even sign up as it only has one country phone codeZainab74_
Better than the website
Service is great. Easy and cost effective way to get psychiatric services. Been great. May take a day or two to get appointment but that’s bette than most actual doctors and you don’t really need. Sometimes it’s annoying there is no phone number as things can be a lot of back and forth with waiting a day for the next question. The app works way. Better for tracking requests and message chains. The website is more paired down and a bit clunky to use in comparison. The app does have a lot of unnecessary features. Like thought journaling that other apps do better so I don’t use.Show lessAnonymous987!
Done is a game changer for those with ADHD
I have been a Done subscriber for the last two years and my experience has been excellent. I am able to meet with my health care provider at the day and time of my choosing, even after normal work hours which is great for my unpredictable schedule. I truly appreciate the ability to meet virtually. Dr. S. has been really thorough and compassionate. Managing my ADHD has never been so convenient and effortless. I would strongly recommend Done to anyone who lives with ADHD.Show lessSlappywag Lois
Wonderful experience
Honestly this company is so easy to work with, it’s refreshing. The initial assessment was easy to set up, connecting with your provider is cake, and they are very attentive to patients needs and opinions. A really great feature is the “Superbill”, where as they give you a neatly broken down itemized receipt for submitting to your insurance provider. They also take FSA and HSA payments which is a massive plus that a lot of other companies of this same sort aren’t able to do. All in all a wonderful experience with Done.Show less🔰Newton Heath FC🔰
Help made easy
As someone who has struggled for most of their life keeping up with doctors, and appointments etc..this was hands down the best decision I’ve made. It’s affordable, and extremely user friendly right at the touch of your hands via app or computer. I myself have struggled with ADHD since I was little and time and time again I was told that “she’s just a kid, she will grow out of it”. It has impacted my whole life and after I had my son in January of 2022 my ADHD got worse so I knew I was going to have to deal with that at some point. I put it off, and continued to until I was in a full meltdown and was pushed to seek help. I immediately started searching for options and I found Done. and was able to get an appointment the next day. The ease of meeting with a provider made it worth it. My provider took the time to hear me out, and I finally felt understood. The only thing that I could say that is in any way shape or form that is negative is that they cannot treat you if you have high blood pressure. But other than that 10/10 would recommend!Show lesstheedgycarolbrady
Great Experience
I’ve been using done for about two months now. Everything has been seamless.
My experiences finding a specialist and setting an appointment, filling out a prescription and getting refills, communicating with my specialist and getting responses in a timely manner has been nothing but easy. If you’re even considering downloading the app and setting up an appointment, I highly recommend going using Done.Show lessG Garc
The best service ever!
I was having trouble getting my medications due to supply issues, changing prescribers, and in office scheduling issues. After multiple months of having to go without my medications for a week each time, I found done and decided to give it a try. Not only is it incredibly easy and convenient but my provider is knowledgeable and even suggested a new medication that is so much better than my previous!Show lessLouHeath
