Open Earlier than 8a
I live nearby the north Pleasantburg Cherrydale location and absolutely love the improvements and convenience. That said I arrived at 7:45 AM to Discover they don't open till 8 AM. As I'm waiting for the open, I have observe no less than three cars come in to discover the same frustration and turn around and leave. Car wash operators need to be sensitive to the fact that people work every day and therefore should be open no later than 7 AM. Oh
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Clunky, Confusing, Poor UI
There is entirely too much going on in this app. Each time I attempt to submit information, I’m given an “Oh, no! Something went wrong!” error. I pre-paid for 30 washes and am told I have no prepaid washes. I did not want a membership, and am told I have a membership that will renew. I hope Hurricane remedies these issues and I don’t have to find a new regular car wash.
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No response from owner
Trued let the owner know that I already have their service and all those they my tage they don’t have any past member and credit card info that so way utilize every month in the amount of $45 for the 50+ wash however when I enter the complex it doesn’t say that I have the 50+ wash. Would somebody please look into this and get back to me ASAP My number is in the app or get to me through the message board in the app, I was a heroes member as well.
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App doesn’t work well
My husband purchased a year’s family membership in February 2023,from your store on Hunter Road in Ooltewah TN, and we downloaded your app on both of our phones. My husband has had no problem using the app, but it never would work for me. I have gotten assistance several times from your employees there at the car wash, but even they cannot figure it out. Every time I would scan the car wash barcode, I would receive a message stating my car wash was complete, and then I would have to back my car out. Because of this, we will not be returning to your business. I’ve also seen other customers experience the same issue while I was there at your business and they too backed out and left. This app is negatively affecting Hurricanes’ business.
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Membership Cancellation
The fact that I was auto enrolled and I have to call to cancel my subscription is insane! They say you can cancel at anytime when signing up, but don’t be fooled.
The car wash process is easy and awesome, no problems with that at all. Just the membership process. I thought after the 1st month it would be done because that is what I signed up for. Nope, it kept charging my card. Anyways, just be careful and be warned.
The car wash process is easy and awesome, no problems with that at all. Just the membership process. I thought after the 1st month it would be done because that is what I signed up for. Nope, it kept charging my card. Anyways, just be careful and be warned.
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Love the service and nice people
I recently changed from another car wash and a car wash that I was really happy with but now I’m even more satisfied and I really do believe the cars are cleaner and shinier! I plan to be a customer for a long time. Don’t like a dirty car. Thank you Hurricane Express!
Great Beginnings with Hurricane
We stopped by after seeing a free car wash sign at our local Hurricane Car Wash knowing there were be a sales pitch based on the “helpers” in the car line. We were glad we did and signed up for their unlimited washes. We’ve washed and vacuumed two cars and washed one. All three have been cleaned as well as any car wash can do- - there is no replacement for hand-washing but the convenience of a drive-through car wash can’t be beat.
Overall, we are satisfied with the car wash and mat-cleaning. We are VERY pleased and impressed with the vacuuming which uses a very strong suction and two vacuum heads. Both the normal wide end and a chisel end are provided. Additionally, a powered air nozzle blows a strong stream of pin-point air to loosen any ground in dust/dirt in hard to reach areas of your carpet.
The detailing spray and cloths work very well and that spray is very impressive.
The only thing missing at this point is a canopy over the vacuum area to shade the hot sun when you’re vacuuming your vehicle.
Very happy and pleased. Easy to give this five-star review.
Overall, we are satisfied with the car wash and mat-cleaning. We are VERY pleased and impressed with the vacuuming which uses a very strong suction and two vacuum heads. Both the normal wide end and a chisel end are provided. Additionally, a powered air nozzle blows a strong stream of pin-point air to loosen any ground in dust/dirt in hard to reach areas of your carpet.
The detailing spray and cloths work very well and that spray is very impressive.
The only thing missing at this point is a canopy over the vacuum area to shade the hot sun when you’re vacuuming your vehicle.
Very happy and pleased. Easy to give this five-star review.
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Updated app
"I would like to provide some feedback regarding the updated app. I have noticed that the 'spin to win' feature appears to be structured in a way that makes it challenging to win any prizes. I believe there may be room for improvement in terms of fairness and rewarding user participation."
Mrs. Karen Peacock
Don’t take your car to an automatic car wash and if you are anything like me since I have a 2023 vehicle I dry it became of the loud thumps we hear as going through the wash and to our surprise our brand new vehicle has scuffs and scratches around the entire vehicle. So you think this can be arranged to be corrected by the corporate office, that’s a joke they have yet to call me back but don’t even think twice to say It DID NOT HAPPEN HERE! I am done with this type of car wash because my white Toyota has scratches and scuffs so now I go to my insurance and let them take it over
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Horrible app
I got a wash while they were doing a promo then started getting charged for a monthly membership. I tried to cancel it and the app won’t let you cancel plans, it only provides a phone number that puts you on hold for 10 minutes then tells you there’s no support agents and to leave a message. Do yourself a favor and never use this app or car wash.
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