Leave a Review Redwood Credit Union
Prefer the way it was
The app was clear and easy to use before. Now you have to do 3 different things just to see your checks or deposits, etc. It’s become very complicated and time consuming. I don’t care if you can do more - it’s the simple things that you do every day that are no longer fast and easy. Even my accountant, who is very tech savvy and has been with RCU for years, finds it complicated and NOT user friendly.
I do appreciate you giving us the opportunity to let you know how we feel. Most places make changes and could care less whether their customers like it or not.
Sincerely, Linda vandenberg-Hirsch & Bradl HirschShow lessDeveloper Response
Hi Linda, We sincerely apologize for the added effort in performing your day-to-day transactions. We'd love to see if there's a way we can improve your experience and offer solutions. Please contact us via Live Chat which is available through the App and is available Monday through Friday from 9AM to 6PM. If they are not able to assist, they will be able to open a ticket for a Digital Banking specialist to follow-up with you. We look forward to making your experience as easy as your previous experiences. Sincerely, Redwood Credit Union.Redwood Credit Union is the best
My online banking is amazing my ability to take a check and simply deposited it with a picture is amazing all of Redwood Credit Union personal staff always answers the phone and gives you direct consulting onto what to do for the win! I am so grateful that I am part of this banking community and I honestly couldn’t ask for more. I’m so grateful thank you Redwood.!Show lessDeveloper Response
Thank you for the great rating and review! We appreciate the kind words and continued Membership! Sincerely, Redwood Credit UnionEasy online banking
The more I spend on the app the more I realize I can do with it. From simple things like checking a balance or confirming a transaction, to depositing checks, sending friends money or even applying for a loan without being inconvenienced to rush to a branch! So glad RCU has once again proven they’re the best!Show lessDeveloper Response
Thank you for the great rating and review! We appreciate the kind words and continued Membership! Sincerely, Redwood Credit Union