Leave a Review Redwood Credit Union
Prefer the way it was
The app was clear and easy to use before. Now you have to do 3 different things just to see your checks or deposits, etc. It’s become very complicated and time consuming. I don’t care if you can do more - it’s the simple things that you do every day that are no longer fast and easy. Even my accountant, who is very tech savvy and has been with RCU for years, finds it complicated and NOT user friendly.
I do appreciate you giving us the opportunity to let you know how we feel. Most places make changes and could care less whether their customers like it or not.
Sincerely, Linda vandenberg-Hirsch & Bradl HirschShow lessMarivande
Developer Response
Hi Linda, We sincerely apologize for the added effort in performing your day-to-day transactions. We'd love to see if there's a way we can improve your experience and offer solutions. Please contact us via Live Chat which is available through the App and is available Monday through Friday from 9AM to 6PM. If they are not able to assist, they will be able to open a ticket for a Digital Banking specialist to follow-up with you. We look forward to making your experience as easy as your previous experiences. Sincerely, Redwood Credit Union.Redwood Credit Union is the best
My online banking is amazing my ability to take a check and simply deposited it with a picture is amazing all of Redwood Credit Union personal staff always answers the phone and gives you direct consulting onto what to do for the win! I am so grateful that I am part of this banking community and I honestly couldn’t ask for more. I’m so grateful thank you Redwood.!Show lessJustin Mchale
Developer Response
Thank you for the great rating and review! We appreciate the kind words and continued Membership! Sincerely, Redwood Credit UnionEasy online banking
The more I spend on the app the more I realize I can do with it. From simple things like checking a balance or confirming a transaction, to depositing checks, sending friends money or even applying for a loan without being inconvenienced to rush to a branch! So glad RCU has once again proven they’re the best!Show lessLo1rhythm
Developer Response
Thank you for the great rating and review! We appreciate the kind words and continued Membership! Sincerely, Redwood Credit UnionFast & Easy Vehicle Loans
I recently bought a new car and financed it through Redwood Credit Union. The entire process was super fast and easy. This is the third vehicle that I’ve purchased using Redwood Credit Union, and I will continue using them in the future for any more purchases.
The loan shows up on the RCU app along with my other accounts, and paying the car loan is so simple. Definitely recommend RCU.Show lessDee Dee Dar
Developer Response
Thank you for the great rating and review! We appreciate the kind words and recommendation! Sincerely, Redwood Credit UnionTotal Simplicity!
The previous app was fine but this new one is so easy to navigate. Everything is there in front of your eyes with clear and simple graphics. If you think you may a mistake, no problem because the RCU new app literally does not allow you to proceed without you checking everything out before you “summit.”Show lessHoracio Gomes
Developer Response
Hi Horacio, Thank you for the great rating and review! We're thrilled to hear you're enjoying the ease and layout of the new app! We appreciate the kind words and your continued Membership! Sincerely, Redwood Credit UnionOutdated UI, confusing UX
Very strange UX that was built almost from zero, it doesn’t resemble anything else, it’s hard to navigate. UI is tired, it feels 2014. Learn from your competitors’ app experience, say Wise or Tinkoff, and RCU app will skyrocket in positive feedback. So far it’s always a struggle to use. My number one complaint is not showing the amount and merchant when getting a notification about the transaction. It says, “A transaction occurred, if not you, call this number.” This is so obsolete, it doesn’t bring almost any value to me as a customer. All four banks that I’ve been using had shown the sum and merchant in such notification (which, incidentally, your UX names as “alerts” [??]). Now it makes me wondering if it’s a deliverable decision, my non-profit friends. . . I like the account balance widget though, it’s nicely made according to Apple’s guidelines, well done. If only the whole app was like that.Show lessSergey Gutsko
Developer Response
Hello, Thank you for the rating and review! Regarding the Alert Details, it sounds like you have Transaction Alerts enabled at the account level and not card level which would actually provide you with the merchant and dollar amount details. Here's a link to our help article that outlines the process of setting up the card-specific alerts: https://www.redwoodcu.org/ask-rcu/5627/ If that still doesn't address the issue, please contact us via Live Chat which is available Monday through Friday from 9AM to 6PM or send us an email at RemoteDelivery@redwoodcu.org and we'd be happy to look further into it. Thank you. Sincerely, Redwood Credit UnionMajor features not working but +2 stars for organization and reliability of app
You cant pay statement balance via schedule. Only immediately. Or you can pay just the minimum as scheduled. Its extremely inconsistent. This is a major problem leading to missed and late payments . I just want to schedule a payment. Should this be so hard?
Lets say you want schedule to pay your CC the week before its due? Try it. It does not work. Pay from checking to CC account and choose “Statement balance”. You can only pay now or make it recurring. Recurring for the phone bill makes sense but I don’t think anyone would be stupid enough to make their CC payments automatically? If your card is defrauded you would end up emptying your bank account before you realize it. Why cant I review my account and just schedule a time for the money to be paid?
Also you cannot make the checks larger to be readable when viewing in the ledger. No pinch to zoom?
To be fair I have found workarounds for everything. But I don’t give high marks for an app that requires time consuming and unnecessary workarounds. These things seem fundamental.Show lessJon54321986
Developer Response
Hello, Thank you for the feedback and review. You are able to schedule a recurring Statement Balance payment with the frequency of "Immediately" or "On Due Date". If this is not displaying for you, please contact us via Live Chat which is available M-F from 9AM-6PM or email us at RemoteDelivery@redwoodcu.org so we can assist. Thank you!Best banking experience
I had just started my work career and had no good or bad credit history just moved into a bigger place to call home for my new family I met my banking agent Leia was so helpful in explaining everything I needed to know to start a plan that would help me establish a direct deposit with my employer, a savings and debit card , that lead to to my first credit card and shortly after my very first car loan and now me and my family have a beautiful SUV. Red wood Credit union is by far the best banking experience I’ve ever had. My step son has his first job and
Myself along with his mom was so very proud to sit with him while he opened his Redwood Credit union account. Not only myself but about half of the staff at my job bank with Redwood Credit Union. . I recommend them to friends and family. I am very blessed and grateful to be a member.Show lessKenzie 64
Developer Response
Hello, Thank you for the great rating and review! We're thrilled to have you on board as a Member!Account locked
After numerous tries to reset a password I have given up. I loved the old app and touch sign in worked perfectly. Switching over hasn’t worked. What a pain. I am 86 years old and when you make changes why do you make them more difficult.? Now I have to waste more time to call you and reset a password yet again. I’m really sorry I took your suggestion to update before it became obligatory and have you do it for meShow lessugly visuals stomp
Developer Response
Hello, Thank you for the review and we apologize the app is not working as intended. Please contact us via Live Chat which is available M-F from 9AM to 6PM or email us directly at RemoteDelivery@redwoodcu.org so we can assist in troubleshooting. Sincerely, Redwood Credit UnionWish my colleagues would leave this bank
I absolutely hate this bank and how it refuses to communicate with certain banks. It doesn’t allow linking between accounts with non credit unions. I get you’re trying to be “unique” but you’re a bank at the end of the day, nothing you do is done out of morals but instead profits LIKE ANY OTHER BANK. Your atms are constantly broken or have some actions not available. Why? I couldn’t tell you because when I ask they just say “sorry but we’re working on it.” Totally make me feel like they’re pushing me away because I’m bothering them. If none of my Northern California friends who are to scare to bank anywhere else id never use your app or terrible bank.Show lessMrEcchi
Developer Response
Hello, Thank you for the review and apologize for the inconvenience. Linking outside accounts from other Financial Institutions is currently available and not limited to just Credit Unions. Please contact us via Live Chat which is available M-F from 9AM to 6PM so we can assist. Sincerely, Redwood Credit Union
