Redwood Credit Union User Reviews

Reviews Summary

Positive highlights

💳

This app hasEasy and convenient mobile banking

🚀

This app hasFast and reliable app performance

🔍

This app hasImproved account management and organization

📊

This app hasHelpful spending analysis and budgeting tools

🔒

This app hasSecure and trustworthy banking experience

🤝

This app hasExcellent customer service and support

Negative highlights

🤔

This app hasConfusing and unintuitive user interface

🔍

This app hasDifficulty finding important features and information

🚫

This app hasIssues with mobile check deposit and other key functionalities

🕰️

This app hasSlow app loading and performance problems

📚

This app hasLack of customization and personalization options

🔒

This app hasConcerns about account security and accessibility

Top reviews

Most RecentHighest RatedLowest Rated

RCU’s app for online banking works well

The upgrade to the present version of RCU online banking was a long time in coming, but it was worth the wait. It is evident that a lot of thought went into this version. It is loaded with helpful features and I use it for all my bills, sending funds to g’kids, etc. All software takes effort to become familiar with it’s features, but in this case it is really worth it. I especially appreciate the ‘bills yet due this month’, and ‘bills paid this month’ summary. Great for seeing what’s been happening at a glance.

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Tlaxcala-one

a month ago

Can’t enter amount of check to deposit

App used to work just fine until a couple months ago. When attempting to do mobile deposit I am unable to enter the amount of the check. After I select which account to deposit to I tap in the amount field and a window box pops up with 0.00 hard coded and will not let me change it. So frustrating! Fortunately I have an iPad and am able to do the deposit, the amount field is a little peculiar but at least it gets the job done. Ugh.

Update: Reached out/emailed support and got immediate response. I ended up needing to double tap on the pop up box in the 0.00s and then the keyboard was there so I could enter the amount. Deposited a check today. Yay!

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Magicmtn

a month ago

Response from developer

Hello, Thank you for the rating and review! We'd love to connect with you and troubleshoot the Mobile Deposit issue. Please email us directly at RemoteDelivery@redwoodcu.org or connect with a Live Chat Agent which are available M-F from 9AM to 6PM. We appreciate your Membership and the opportunity to resolve this issue. Sincerely, Redwood Credit Union

Pretty much the best IMHO

I have been a member of RCU for multiple decades. In my experience it is the top drawer for personal banking. It offers numerous convenient physical locations. It is consistently, over all these years, staffed with informed, helpful, pleasant personnel who always appear genuinely committed to being helpful and who are readily available when needed. They provide a wide variety of financial services and always highly competitive loan rates. Their website and mobile app is hands down the most intuitive and easy to navigate as any I’ve ever encountered. I am an entirely satisfied member of RCU and recommend them without reservation.

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tga3seb

a month ago

Response from developer

Hello, Thank you for the great rating and review! We're thrilled to hear you're enjoying the app and appreciate the kind words and continued Membership! Sincerely, Redwood Credit Union

Prefer the way it was

The app was clear and easy to use before. Now you have to do 3 different things just to see your checks or deposits, etc. It’s become very complicated and time consuming. I don’t care if you can do more - it’s the simple things that you do every day that are no longer fast and easy. Even my accountant, who is very tech savvy and has been with RCU for years, finds it complicated and NOT user friendly.
I do appreciate you giving us the opportunity to let you know how we feel. Most places make changes and could care less whether their customers like it or not.
Sincerely, Linda vandenberg-Hirsch & Bradl Hirsch

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Marivande

4 months ago

Response from developer

Hi Linda, We sincerely apologize for the added effort in performing your day-to-day transactions. We'd love to see if there's a way we can improve your experience and offer solutions. Please contact us via Live Chat which is available through the App and is available Monday through Friday from 9AM to 6PM. If they are not able to assist, they will be able to open a ticket for a Digital Banking specialist to follow-up with you. We look forward to making your experience as easy as your previous experiences. Sincerely, Redwood Credit Union.

Redwood Credit Union is the best

My online banking is amazing my ability to take a check and simply deposited it with a picture is amazing all of Redwood Credit Union personal staff always answers the phone and gives you direct consulting onto what to do for the win! I am so grateful that I am part of this banking community and I honestly couldn’t ask for more. I’m so grateful thank you Redwood.!

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Justin Mchale

6 months ago

Response from developer

Thank you for the great rating and review! We appreciate the kind words and continued Membership! Sincerely, Redwood Credit Union

Easy online banking

The more I spend on the app the more I realize I can do with it. From simple things like checking a balance or confirming a transaction, to depositing checks, sending friends money or even applying for a loan without being inconvenienced to rush to a branch! So glad RCU has once again proven they’re the best!

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Lo1rhythm

6 months ago

Response from developer

Thank you for the great rating and review! We appreciate the kind words and continued Membership! Sincerely, Redwood Credit Union

Fast & Easy Vehicle Loans

I recently bought a new car and financed it through Redwood Credit Union. The entire process was super fast and easy. This is the third vehicle that I’ve purchased using Redwood Credit Union, and I will continue using them in the future for any more purchases.
The loan shows up on the RCU app along with my other accounts, and paying the car loan is so simple. Definitely recommend RCU.

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Dee Dee Dar

6 months ago

Response from developer

Thank you for the great rating and review! We appreciate the kind words and recommendation! Sincerely, Redwood Credit Union

Total Simplicity!

The previous app was fine but this new one is so easy to navigate. Everything is there in front of your eyes with clear and simple graphics. If you think you may a mistake, no problem because the RCU new app literally does not allow you to proceed without you checking everything out before you “summit.”

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Horacio Gomes

7 months ago

Response from developer

Hi Horacio, Thank you for the great rating and review! We're thrilled to hear you're enjoying the ease and layout of the new app! We appreciate the kind words and your continued Membership! Sincerely, Redwood Credit Union

Outdated UI, confusing UX

Very strange UX that was built almost from zero, it doesn’t resemble anything else, it’s hard to navigate. UI is tired, it feels 2014. Learn from your competitors’ app experience, say Wise or Tinkoff, and RCU app will skyrocket in positive feedback. So far it’s always a struggle to use. My number one complaint is not showing the amount and merchant when getting a notification about the transaction. It says, “A transaction occurred, if not you, call this number.” This is so obsolete, it doesn’t bring almost any value to me as a customer. All four banks that I’ve been using had shown the sum and merchant in such notification (which, incidentally, your UX names as “alerts” [??]). Now it makes me wondering if it’s a deliverable decision, my non-profit friends. . . I like the account balance widget though, it’s nicely made according to Apple’s guidelines, well done. If only the whole app was like that.

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Sergey Gutsko

8 months ago

Response from developer

Hello, Thank you for the rating and review! Regarding the Alert Details, it sounds like you have Transaction Alerts enabled at the account level and not card level which would actually provide you with the merchant and dollar amount details. Here's a link to our help article that outlines the process of setting up the card-specific alerts: https://www.redwoodcu.org/ask-rcu/5627/ If that still doesn't address the issue, please contact us via Live Chat which is available Monday through Friday from 9AM to 6PM or send us an email at RemoteDelivery@redwoodcu.org and we'd be happy to look further into it. Thank you. Sincerely, Redwood Credit Union

Major features not working but +2 stars for organization and reliability of app

You cant pay statement balance via schedule. Only immediately. Or you can pay just the minimum as scheduled. Its extremely inconsistent. This is a major problem leading to missed and late payments . I just want to schedule a payment. Should this be so hard?
Lets say you want schedule to pay your CC the week before its due? Try it. It does not work. Pay from checking to CC account and choose “Statement balance”. You can only pay now or make it recurring. Recurring for the phone bill makes sense but I don’t think anyone would be stupid enough to make their CC payments automatically? If your card is defrauded you would end up emptying your bank account before you realize it. Why cant I review my account and just schedule a time for the money to be paid?

Also you cannot make the checks larger to be readable when viewing in the ledger. No pinch to zoom?

To be fair I have found workarounds for everything. But I don’t give high marks for an app that requires time consuming and unnecessary workarounds. These things seem fundamental.

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Jon54321986

8 months ago

Response from developer

Hello, Thank you for the feedback and review. You are able to schedule a recurring Statement Balance payment with the frequency of "Immediately" or "On Due Date". If this is not displaying for you, please contact us via Live Chat which is available M-F from 9AM-6PM or email us at RemoteDelivery@redwoodcu.org so we can assist. Thank you!