Leave a Review Redwood Credit Union
New app
I really don’t like the new app. It is much harder to find anything on. It’s not as convenient as the last app it’s way more confusing.#@MyReview
Developer Response
Hello, Sorry to hear you are having problems with the new app. Is there anything specific we can help with? We have created support articles and videos to go over where to find and how to use the features in the new digital banking platform. You can find them here: https://www.redwoodcu.org/digital-banking-resource-center/ We also have chat support available right in online banking and the app, 9am-6pm M-F. If you're ever having a problem reach out and our staff can help. All our best, Redwood Credit UnionShould have kept the old app
Not a big fan of the new app. Loved the old one. Absolutely nothing wrong with the old one. Not sure who’s idea it was in the first place, but they might want to rethink their career choice.Phil R S
Developer Response
Hello, Sorry to hear you are having problems with the new app. Is there anything specific we can help with? We have created support articles and videos to go over where to find and how to use the features in the new digital banking platform. You can find them here: https://www.redwoodcu.org/digital-banking-resource-center/ We also have chat support available right in online banking and the app, 9am-6pm M-F. If you're ever having a problem reach out and our staff can help. All our best, Redwood Credit UnionDeposit
I like the old app better. It’s so much easier to deposit my checks and navigate. I have been trying to make a deposit on this new app for the last hour and all I got is a blank screen.Butsula
Developer Response
Hello, Sorry to hear about the problem with mobile deposit, that should not be happening. Please check in your phone device settings to make sure the app has permissions to use your camera. You can also contact us and we'd be happy to help. We have live chat available in the app where we can share your screen and see what's going on. Our live chat is available 9am-6pm M-F. You can also email us at remotedelivery@redwoodcu.org and request a callback. All our best, Redwood Credit UnionDeposit
I like the old app better. It’s so much easier to deposit my checks and navigate.
I have been trying to make a deposit on this new app for the last hour and all I got is a blank screen.Better performance but
Love the new look the performance to is getting better, I would love if you can work on the iPad version, is to slow most of the time but other than that i like the new interfacelord invader
Developer Response
Hello, Thank you for the review and the rating. The new platform is responsive so the layout of the front end will change depending on your screen size, but the back-end processing is the same for all desktop and mobile devices. Are you able to test performance on you iPad on and off Wifi? The speed of the new digital banking should be the same across devices. We do have live chat support 9am-6pm M-F in the app or through our website, with staff ready to help. You can also email us at remotedelivery@redwoodcu.org if you would like us to give you a callback. Thank you! Redwood Credit UnionSo confusing
I don’t even get how to pay my car off! I just wanted to put some money down and nothing even went through I gave it a few minutes but nothing. Just trying to pay my bills thank youAngFita
Developer Response
Hello, We're sorry to hear about this experience, this shouldn't be happening. Would you please contact us so we can help? We have chat available on our website or through the app 9am-6pm M-F. Or you can email us at remotedelivery@redwoodcu.org. Thank you, Redwood Credit UnionNo sirve para ayudar al cliente envés de ayudar te friegan mas inesperados
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Developer Response
Graciaso escuchar acerca de su experiencia. Por favor, póngase en contacto con nosotros para que podamos ayudar. Tenemos chat disponible en la aplicación de 9 am a 6 pm de lunes a viernes con soporte en español disponible. También puede enviarnos un correo electrónico a remotedelivery@redwoodcu.org y solicitar una devolución de llamada. Gracias, Redwood Credit UnionThe new app is garbage!!
After receiving an email from Redwood credit Union, suggesting I switched to the new app I did. It was worst mobile banking nightmare I have experienced so far.I was not able to login with my original credentials, and when I tried to change my password, it would not let me do it not once, but twice I finally called up the institution to help me reset the whole process.I tried it, and it worked while she was on the phone but later in the evening when I try to sign on again, I had the same issues I plan on going back to the original app until they can fix this problem. And they will be expect a visit to the branch in the very near future 😡Show lessNorcalpizzachik
Developer Response
Hello, Sorry to hear about the issues with the new app. We have chat available in the app, 9am-6pm M-F, with staff ready to help with any problems. Please reach out if you continue to have any issues. You can also email us at remotedelivery@redwoodcu.org and request a callback. Thank you, Redwood Credit UnionMy bill due dates
Why was the bill due dates taken away? I don’t want to click 5 buttons just to see when my bill is dueAshly92
Developer Response
Hello, Sorry to hear you're disappointed about the loan due dates in the new app. We are working to improve the way they are displayed. You can got to the Details tab for any loan or credit card and see your next payment date and the current amount due. We are working to make these more visible with fewer clicks. Thank you for your feedback. All our best, Redwood Credit UnionGreat
Like this Mobile credit union app reliableIdk I2054
Developer Response
Thank you, we appreciate the rating and the review. Please let us know if there's anything you would like to see improved. All our best, Redwood Credit Union
