Leave a Review Redwood Credit Union
Can’t Download on Device - Very Frustrating
This app shows loaded to my iPhone but isn’t on the face to select the app. I have to use the old version to then select the new version EVERY TIME I TRY TO ACCESS MY ACCOUNT.
I’ve deleted the old version and completely shut down my phone and then tried to reload the application but only get the option to open it, not to download it.
Completely frustrating and I can’t find anywhere to fix this problem.Show lessWill C's Lady
Developer Response
Hello, Thank you for the review and we apologize the app is not working as intended. Please contact us via Live Chat which is available M-F from 9AM to 6PM or email us directly at RemoteDelivery@redwoodcu.org so we can assist in troubleshooting. Sincerely, Redwood Credit UnionPure CR@P!
Won’t load, checked to see if “I’m human” 17 times in a row then crashed. Keeps locking me out of my account. This is my business account & I can’t have failure like this. I can’t make deposits. Im am soooo frustrated I want to SCREAM!!! Thinking of moving on. RCU has always been personable and responsive. But, seems they have joined the ice cold corporate world and left us on our own. Things were fine just as they were. Why was this “new & improved digital” cr@p forced on us?Show lessRetman01
Developer Response
Hello, We sorry to hear about the trouble with the app. We'd love to help get this right for you, will you please email us directly at RemoteDelivery@redwoodcu.org or contact us through Live Chat which is available Monday through Friday from 9am to 6pm, so we can get this resolved. Thank you! Sincerely, Redwood Credit UnionGreat app
The app is great. Especially since they added part that shows you how much you spend in a month or in a year. It honestly help me to change how I spend my money. I do, however, miss the quick view that allows you to view your balances without logging in. Update: I was contacted by a developer and they redirected me to the quick view. Even more points from me for this assistance. Thank youShow lessBethcar8
Developer Response
Thank you for the great rating and review! Quick Balance can still be accessed without the need to login to the app - please review this video tutorial we have created: https://watch.redwoodcu.org/media/Quick+Balance+Widgets+Mobile/1_n0n965cx There are enhanced features as well, such as being able to lock a credit/debit card from the same widget. Should you need further assistance, please email us at RemoteDelivery@redwoodcu.org or contact us via Live Chat which is available Monday through Friday from 9AM to 6PM. Thank you.App not working
I been having issues with this new app I even got a new phone, app takes forever to load when I tried to use it. I went in person to my bank and was informed there’s nothing they can do and it was actually my “old version of my phone “ I went to Apple Store and they can’t help me because it’s not my phone it’s the app. I’m thinking in changing banks due to this issue 🥺.Show lessfloreslovestocalife
Developer Response
Hello, We apologize you're experiencing trouble with the app. We'd love to help get this right for you, please email us directly at RemoteDelivery@redwoodcu.org or contact us through Live Chat which is available Monday through Friday from 9AM to 6PM so we can get this resolved. Thank you. Sincerely, Redwood Credit UnionCant upload check pictures
I updated to the new app format and it has been ok except for the last few weeks I have not been able to upload images of checks. It’s frustrating and I am not always able to go to the bank. Can this be fixed?
Edit: I contacted the company via the email below, and they responded almost immediately with a solution and easy instructions. I’m super impressed with the responsiveness, and it was able to be fixed. Now a 5 star rating (both for the app & the company’s responsiveness to fix it)Show lesslovefearless11
Developer Response
Hello, The Mobile Deposit feature should be functioning properly again - can you try and again and please let us know if you're still experiencing this issue. You may contact us via Live Chat which is available Monday through Friday from 9AM to 6PM or you can email us directly at RemoteDelivery@redwoodcu.org and we'd love to help. Thank you. Sincerely, Redwood Credit UnionGreat app
The app is great. Especially since they added part that shows you how much you spend in a month or in a year. It honestly help me to change how I spend my money. I do, however, miss the quick view that allows you to view your balances without logging in.Developer Response
Thank you for the great rating and review! Quick Balance can still be accessed without the need to login to the app - please review this video tutorial we have created: https://watch.redwoodcu.org/media/Quick+Balance+Widgets+Mobile/1_n0n965cx There are enhanced features as well, such as being able to lock a credit/debit card from the same widget. Should you need further assistance, please email us at RemoteDelivery@redwoodcu.org or contact us via Live Chat which is available Monday through Friday from 9AM to 6PM. Thank you.Convenient features but mobile deposit doesn’t work
The app is visually appealing and well designed. Most features are helpful but since the new update the mobile deposit doesn’t work. The app freezes when trying to take the picture. (My OS is up to date)Iggy the OG
Developer Response
Hello, The Mobile Deposit feature should be functional - please let us know if you're still experiencing this issue. You may contact us via Live Chat which is available Monday through Friday from 9AM to 6PM or you can email us directly at RemoteDelivery@redwoodcu.org and we'd love to help. Thank you. Sincerely, Redwood Credit UnionThe new check autocaputre is a nightmare
The app is fine overall. However it frustrating how the image autocapture fails so many times before actually accepting the image when depositing checks. Taking the picture of the front of the check is easy but it is the back one that always fails multiple times, even though i have positioned check correctly. Never happened with old app or with the wells fargo app. Please look into this. Overall i like the app.Show lessRobertoVelas
Developer Response
Hello, The Mobile Deposit feature should be functional again - please let us know if you're still experiencing this issue. You may contact us via Live Chat which is available Monday through Friday from 9AM to 6PM or you can email us directly at RemoteDelivery@redwoodcu.org and we'd love to help. Thank you. Sincerely, Redwood Credit UnionAmazing upgrades
I am really enjoying the new layout and features. Thank you RCU! The sign in for multiple accounts is a lot more user friendly as well! I also like how it automatically linked all my accounts in one place!JEAReviews
Developer Response
Thank you for the great rating and review! We're thrilled to hear you are enjoying the new app! Sincerely, Redwood Credit UnionApp Loading Issues
I don’t know why but the app refuses to load on my iPhone 14. I’ve tried to reinstall it multiple times but I’m still having the same issue. It works fine on my iPad but just won’t work on my phone which is incredibly frustrating.celticwitch
Developer Response
Hi there, The app should be functional on both devices, apologies you're experiencing this issue. We'd be happy to look into this for you - please contact us via Live Chat which is available Monday through Friday from 9AM to 6PM or email us directly at RemoteDelivery@redwoodcu.org. Thank you. Sincerely, Redwood Credit Union
