Sunlighten User Reviews

Sunlighten Inc

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Cannot login to app

No matter what I do I can not log on. If I click log on with apple it doesn’t work. If I try to log on with my google account it says “can’t fetch details”.

Nicole4444444

a year ago

Useless

This app doesn’t work. I have contacted customer service and have followed the instructions I was given. I’ve rebooted my tablet and have cleared my cache. It will connect while I’m in the sauna immediately after restarting the tablet, but as soon as I walk away it will not connect.

Delilah 1122

a year ago

Cannot preheat remotely

The app can only control the sauna when connected to the same Wi-Fi network. The only reason I want the app is to preheat remotely before I arrive where the sauna is located. The sauna takes about an hour to heat, so this is an important feature. Without it, the app is practically worthless for me.

Random characters36:!:&/@&/

a year ago

App does not work unless I’m inside sauna

The only time app works is when I’m in the sauna - so useless when wanting to pre-heat from another location. So frustrating!

Jdfhhehjebdhfbscnejx

a year ago

Terrible app- won’t connect.

Waited long enough- only to have an app that doesn’t even connect with my sauna. Useless.

kbazyk

a year ago

Response from developer

Thank you for your review, we would like to request further information so we can help improve your experience. Please connect with Customer Care at 877-292-0020x3 or you can submit a request here: https://www.sunlighten.com/customer-service/.

Excited for nothing

This app doesn’t work for the convenience that I was hoping for. Always gives me the message “it appears your sauna isn’t connected!” I would like to preheat my sauna with my app, but this doesn’t work ever. Bummed.

zoeandsasha

a year ago

Response from developer

Thank you for your review so we are aware. We're sorry to hear you're getting an error message, but our team is here to help resolve this with you! Please connect with Customer Care at 877-292-0020x3 or you can submit a request here: https://www.sunlighten.com/customer-service/.

Love this app!!

Amazing app!

Mia12!

a year ago

Response from developer

Thank you for your 5-star review! We're so glad to hear you're loving the app, we hope you have many wonderful sessions in your sauna in the future. Enjoy! 🤗

Not for me.

The app keeps giving me a completely inapplicable error message. Very disappointed in sauna and app.

Brint Ryan

a year ago

Response from developer

Thank you for your review, Brint. We're sorry to hear you're getting an error message, but our team is here to help resolve this with you! Please connect with Customer Care at 877-292-0020x3 or you can submit a request here: https://www.sunlighten.com/customer-service/.

Just made my sauna time easier!

I already loved my Sunlighten sauna and now I’m obsessed because this makes it SO much easier to schedule and stay consistent. The app is so easy to use and set up! Thank you Sunlighten!

Ajreine2004

a year ago

Response from developer

Thank you for your fantastic feedback! We're thrilled to hear that our app has made your sauna experience even better. Thank you for choosing Sunlighten, and we'll continue working to provide you with the best sauna experience possible.

I love this thank you Sunlighten

It’s so nice to be able to turn my sauna on while I am upstairs. Such a game changer and I don’t have to do the stairs climbing since my sauna is in the basement.

Barky15

a year ago

Response from developer

We appreciate you sharing your experience! We're delighted that our remote sauna activation feature has been a game changer for you. Your satisfaction is our priority, and we're grateful to have you as a happy customer. Happy saunaing!