Updated: issue is fixed as of now. Still concerns me that there is no way to use the device without the app but I’m happy the dev team is pushing fixes.
When I first got this app it would connect to the Pulsetto maybe 50% of the time. Now when I open it I just hit a black screen. The problem is that the device can’t be used without the app. So essentially my Pulsetto is now a very expensive piece of plastic that I can’t use.
Developer Response
I'm truly sorry for the difficulties you've faced with our app. We know how frustrating it can be when things don't work as expected, and we sincerely apologize for any inconvenience this has caused.
I'm happy to inform you that we've released a new update that should resolve many of the issues you've encountered. Please update the app to the latest version, and we hope you'll notice the improvements.
If you have any further questions or need additional support, please don't hesitate to email us at info@pulsetto.tech. We're always here to help and want to ensure you have the best experience possible.
Thank you for your understanding and patience.Considering the app runs the device and you cannot access the device without it, I would hope that app would be running without issues to ensure that users could enjoy their device but this app is terrible; server is down (not sure why that would be needed if Bluetooth is the only thing required), or when you open the app the entire screen turns black for no reason. We should be able to access this very expensive piece of equipment at our own discretion; when there are constant issues it turns me off to even own this device. I might be looking to return it because of this.
Developer Response
We are very sorry for the issues you experienced with our app. We want to inform you that a new update has been released. Please update the app to the latest version.
If you have any further questions or encounter any more issues, you can always reach out to us at info@pulsetto.tech.
Once again, we apologize for the inconvenience and appreciate your patience.The app requires you to log in to the server in order to use the device. But the server is apparently unreliable. This is a ridiculous arrangement. I’m trying to use a device to lower my anxiety. And I can’t use it because their server is down. How is that helping my anxiety? Why can’t the app just control the device without a connection?
Developer Response
Hello, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at info@pulsetto.tech? We'll get you up and running.The device is great when the app deigns to work. It’s really frustrating to want to use the device and have the app do nothing.
One of the worst apps I have used. It will not connect to my device despite trying multiple phones, multiple logins etc.
No number to call and nothing online on how to fix the issue if your device won’t connect.
The app says it’s playing the programs without even connecting to a device.
Developer Response
Hello, Sorry for the app issues you're experiencing. Please contact us via email at hello@pulsetto.tech, and we'll assist you in resolving this problem.
Kept getting error messages from the server.
Update: it took less than 24 hours to resolve the issue. So far the have had two sessions. I do recommend starting at the low setting!
Developer Response
Hello, contact us via email at info@pulsetto.tech and we will help you out!I LOVE my Pulsetto. I have fibromyalgia with depression and IBS-C. This device has let me enjoy a good defication for the first time in years. No straining, no laxatives…just a relaxing time with me and the toilet. Thank you so much!!!
However, don’t waste your $$ on the premium subscription. I never use it, the guided meditations don’t play through correctly and I have my own music. The app works better if you have the device on when you open it. I still get asked several times about how I feel, even though I answer that right after the session.
Great product, get a professional to write your app.
Developer Response
Hello Vixentu,
Thank you for sharing your experience and feedback! It helps us improve Pulsetto and the app.Like others, when I received the device, the app would not let me login. I spent time addressing that issue only to find that the sound overlay would restart mid sentence several times during a session.
Some of the premium content is like a guided meditation. So when it restarts over and over, it does so abruptly and never gets to the end.
Moreover, while I was trying to get these issues resolved, they started charging me for the premium subscription. When I complained, they cancelled the subscription instead of reinstating the trial while they were fixing the problem. So how am I supposed to know if they fix the issues?
I have a device that is useless because the app doesn’t work. What’s the point?
Developer Response
Hello JRSchell, Thank you for your feedback. Please contact Pulsetto's customer support at hello@pulsetto.tech. We'll be happy to assist you in resolving the issue with the app and the premium app.I’m not able to access the app to know how to use the device. It’s impossible to sign in.
Developer Response
Hello Bible Lady,
Thank you for taking the time to share your feedback with us. Unfortunately, we do not see any of your personal details here to locate your account. However, our support team is here to help. Please get in touch with us at hello@pulsetto.tech and we will make sure to assist you.
Warm regards,
Pulsetto teamPrompts users to review everytime it’s used. It defaults to “Great” which is a terrible way to get honest feedback. Most people just want to click Ok to get rid of the pop up that doesn’t mean their experience was great. At least make it default to neutral otherwise you’re just lying to yourselves and getting skewed results.
Developer Response
Hi there. Thank you for your feedback about the rating system. We will make sure to pass it onto the development team to reflect this better. If you have any other feedback or need assistance, do not hesitate to contact us via email at hello@pulsetto.tech.
P.J. McDangler
Tori_Carolynn
Reginald Longshanks
lmdaug12
hiugh126787
Cookng with Apps
Vixentu
JRSchell
Bible lady
Picky Peeker
