I’ve had my Pulsetto for a week I’ve been using it. I haven’t noticed a difference yet, but I’m gonna give it time. It definitely stimulates my neck but the button is not the best design and gets stuck and now mines permanently stuck in this weird angle position so and I’ve only had it a week so I don’t even know how long it’s gonna last so I sent them an email and hopefully they can send me a new one but the button design isn’t fantastic and I am all about vagus health so we’ll see what results I get with it. Wish it had a better button design and app interface
Developer Response
Thank you for sharing your experience with us. We're sorry to hear about the issue you're facing with the button design of your Pulsetto device. Our team is committed to ensuring the best experience for our users, and we appreciate your feedback regarding this aspect. If you have sent us an email, will address your concerns promptly. Please continue to use the device, and we hope you'll start noticing the benefits of vagus nerve stimulation soon. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for your patience and understanding.Needs a percentage left on the battery status
Needs the ability to turn off the very annoying status light, should you chose to do so.
App is buggy, switching between screens can hang the app. Switch back to the app after a session has finished produces tons of lag, which I assume is due to the pop up window. I have been using the device for about ten days. I haven’t seen improvement in my HRV, but the guide says it will take longer to see results. I also think it helps with sleep, not so sure about focus meditation
Developer Response
Hi there!
Thank you for sharing your insights and experiences with us. We genuinely appreciate your feedback, as it helps us understand how we can enhance the Pulsetto experience.
We've taken note of your suggestions regarding battery status indication and the option to disable the status light. Our team is actively working on improvements, and your input will be invaluable in shaping these updates.
We're also aware of the app-related issues you mentioned, and our developers are diligently working to address these bugs and improve overall app performance.
While it's common for some users to experience variations in their HRV and notice effects over time, we hope you continue to use Pulsetto as recommended. It's great to hear that you've found it beneficial for sleep.
If you have any further feedback or encounter any issues, please don't hesitate to reach out to us via email. Your satisfaction is important to us, and we're committed to making your Pulsetto experience the best it can be.
Thank you for choosing Pulsetto, and we look forward to providing you with an even better experience in the future.They recently made a lot of updates to the app and while I’ve only had the device for a day I can say I slept well and it helps with my back aches even in sleep mode. Only wish I had is if it integrated with Apple Health.
Developer Response
Hi there! Thank you for sharing your feedback with us and we're happy to hear that you're already noticing a positive change with your sleep. Regarding your other feedback, we will make sure to address it with the team and hopefully implement it soon. :)
An expense device that does not connect. Please fix the connection.
Developer Response
Hello there. Thank you for taking the time to leave a review and we are very sorry to hear that you had issues with connecting the device to the app.
Please note that the device has to be connected through the Pulsetto app itself and not through the iPhone bluetooth settings. If the device still does not connect, please contact us via email at hello@pulsetto.tech and we will assist you.
Warm regards,
Pulsetto teamThe app freezes frequently, so providing feedback is near impossible.
The device itself it nice enough, I’ve tried each of the settings once or twice, but only with the sleep setting at maximum for 20minutes did I feel any difference after the session. The booklet that comes with the device has a QR code to provide feedback, but the typeform is expired, so this seems to be the only way to provide them feedback.
Developer Response
Hi there! We truly appreciate you letting us know about the issues you've experienced. We have notified the necessary team members and they are going to make sure that it is all fixed. If you have any other feedback, feel free to contact us via email at hello@pulsetto.tech. :) Excited about the hardware but the app experience is lacking in many ways - from content to I’m not sure if it’s actually working right when in a meditation and it’s on the green line no stimulation is occurring. Followed supports guidance but still not clear if working. I’m sure it’s a small co and that’s difficult for sure to get scaled but let’s find a way to have the $59.99 premium actually be more than meditations - can get those for free in most places and then just use basic service on app. Hoping for improvements.
Developer Response
Hi there! Thank you for taking the time to share your feedback with us and we would like to assure you that we are working on making the user experience better. We take this feedback very seriously and will share it with the development team to investigate. Also, if the support team will determine that the device might be defective, we'll be happy to replace it for you.
If you have any other feedback or questions, feel free to contact us via email at hello@pulsetto.tech. Very happy with the latest version of the app major improvement. Most importantly, when the device is turned on the app, recognizes that immediately which makes the overall experience significantly better.
Developer Response
Hi there! Thank you for sharing your feedback with us - we very much appreciate insights from our users. We are currently working on fixing this issue, and we hope that it will be fixed with the newest version soon. :)
Once again, thank you for sharing, and if you have anything additional to share, drop us an email at hello@pulsetto.tech.
Warm regards,
Pulsetto Team Click profile, then session tutorial to get the app to request Bluetooth permissions. We shouldn’t have to do that, but that’s what you gotta do
Developer Response
Hi there! Thank you for taking the time to leave a review. Yes, the Bluetooth connection is required to pair the device with the app. If you're having trouble with that, please send us an email at hello@pulsetto.tech and our support team will assist you with that. :) I have to log in to the app again every time I want to use the device? Why would I need to login at all?
Developer Response
Hi there! Thank you for sharing this feedback with us. We share your frustration - we're working on the fix right now, and we hope it will be fixed with the new version very soon.
Once again, thank you for pointing it out, and if you have any additional feedback, don't hesitate to drop us an email at hello@pulsetto.tech.
Warm regards,
Pulsetto TeamI’ve found that if I don’t turn on the pulsetto device until I select a program it connect to the app almost instantly without issue; however, if I have the device on before connecting to the app it can’t find it.
Once I figured out what works it’s easy to use, but it was unintuitive to figure out. App itself could use some improvements to the UI and user experience, but the device works great and it’s a small team, so no major complaints outside of the unintuitive connection.
Developer Response
Hi there! Thank you for sharing your feedback with us - we very much appreciate insights from our users. We are currently working on fixing this issue, and we hope that it will be fixed with the newest version soon. :)
Once again, thank you for sharing, and if you have anything additional to share, drop us an email at hello@pulsetto.tech.
Warm regards,
Pulsetto Team
Haley113434
jmarcus
Cyrat22
woodlandbunny
callooh
redsox13
sion748373
hortisimo
PreciseAndComplete
