Love this app
Response from developer
Hello, thank you for your feedback! We worked hard to make the search for your dream deal as easy and enjoyable as possible, and we are truly happy to hear that we achieved that. We wish you all the best and cannot wait to assist you again in the future. Regards, Customer Care at Vio.com
Easy to find great deals
Response from developer
Hello Kristen, thank you for your feedback! We’re glad you had a good experience booking with Vio.com, and we’ll be happy to help you find a better hotel deal for your future trips. All the best, Customer Care at Vio.com
Our stay
Response from developer
Hello, thank you for your feedback! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. Regards, Customer Care at Vio.com
Lying customer service and fraud/fake customer agent
Tried calling the customer service written in the email to change the name or add a friend to the reservation so that we could verify the ID and check in. Took 30 minutes to transfer to various lines and meet an agent who said they’ll check on the hotel if that is possible, and the agent said that is unavailable. When I asked the hotel, it said those features are available but I should do them through Vio, so the agent lied and blamed the hotel.
Called the agent back, and the agent named Charles said that they’ll make a cancelation with full-refund on the reservation that we already made and will book another reservation with the friend’s name. So we waited and checked back on the hotel lobby if the original one was canceled and new reservation was made. Apparently, the original one was canceled but no new reservation was made. So we called Vio again to check on it, and another agent told me that they’re looking on it but they can’t process it at the time so we should call back tomorrow morning. We waited for 2 hours at the hotel lobby in the midnight for nothing and head back home in a 40 minute uber ride.
Called Vio back the another day, and apparently there was no agent named Charles that I talked to, and everything was a lie and false information. Wasted money and time and energy.
Response from developer
Hello Brent, Thank you for providing your feedback. We are sorry to hear about the difficult situation you experienced. This is not in line with our objectives, and we extend our apologies. Regrettably, based on the limited information provided, we are unable to locate your booking and conduct a thorough investigation into the matter. We kindly request that you reach out to our Customer Support Team in order for us to fully investigate and offer you a more comprehensive explanation of the situation. You can access our Contact Form by following this link: https://support.vio.com/hc/en-us/requests/new We look forward to hearing from you. Kind regards, Customer Care at Vio.com
The cheapest rates on the Internet
Response from developer
Hello, thank you for your nice words! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. With kind regards, Customer Care at Vio.com
Not paying the hotel I had booked through them
Response from developer
Hello, thank you for your review. It’s our mission to give all our customers a seamless booking experience, so we’re sorry to hear that didn’t happen on this occasion. Unfortunately, with the limited information provided, we are unable to locate your reservation and understand what went wrong. Please contact our Customer Support Team so that we can resolve this for you. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new We look forward to hearing from you and assisting you. Kind regards, Customer Care at Vio.com
You boom one price and they will lower it right after and not care
Response from developer
Hello, thank you for your feedback. It’s our mission to give all our customers a seamless booking experience, so we’re sorry to hear that didn’t happen on this occasion. Unfortunately, with the limited information provided, we are unable to locate your booking. Please contact our Customer Support Team so that we can further investigate and properly assist you. We look forward to hearing back from you! Kind regards, Customer Care at Vio.com
Fraude
Response from developer
Hola, ¡gracias por tus comentarios! Lamentamos mucho que haya tenido una experiencia negativa durante su estancia. Entendemos que esto puede resultar frustrante y decepcionante, pero haremos todo lo posible para ayudarle con una solución. Lamentablemente, con la información limitada proporcionada, no podemos localizar su reserva. Comuníquese con nuestro equipo de atención al cliente para que podamos ayudarlo más. Este es el enlace a nuestro formulario de contacto: https://support.vio.com/hc/en-us/requests/new Atentamente, Atención al cliente en Vio.com ------- Hello, thank you for your feedback! We are very sorry to hear that you had a negative experience during your stay. We understand that this can be frustrating and disappointing but we will do our best to assist you with a resolution. Unfortunately, with the limited information provided, we are unable to locate your reservation. Please contact our Customer Support team so that we can further assist you. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new Kind regards, Customer Care at Vio.com
Charged $500 more than I expected
I used them for the first time to reserve a hotel room in Buenos Aires. I was quoted a price in Argentine pesos but they charged me in US dollars, which ended up being 2x the price. There was some small text below a price breakdown, but there was no indication next to the total that they were going to charge in dollars. Their customer service wouldn’t help, not even allow me to cancel (I contacted them literally <30 mins after the transaction). At best they were very misleading. To me it feels like I was defrauded out of $500.
So far I like em
Response from developer
Hi, thank you for your feedback! We are so happy to hear about your experience with us and we look forward to helping you find the best accommodation deals for your future travels! All the best, Customer Care at Vio.com
