Professional with excellence
Not including the special coupons they gave u as well recommend for family or self pleasure:
Response from developer
Hello, thank you for your review! We’re glad you had a good experience booking with Vio.com, and we’ll be happy to help you find a better hotel deal for your future trips. With kind regards, Customer Care at Vio.com
Booked hotel Stay for daughter competition
Response from developer
Hello, thank you for your feedback! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you and your daughter! Good luck with your daughter's competition! All the best, Customer Care at Vio.com
Don’t get this app stay away from it
Response from developer
Hello, thank you for your feedback. We would like to address the situation as there seems to be a misunderstanding. It's important to note that our app features various offers, including refundable deals in addition to non-refundable options. Regrettably, based on the information provided, we are unable to discern the specifics of your case. We encourage you to reach out to our Customer Support for further assistance and clarification. Kind regards, Customer Care at Vio.com
Great hotel
Response from developer
Hello, thank you for your feedback! We're glad you found a great deal for a nice hotel on our app. We can't wait to see you booking with us again. All the best, Customer Care at Vio.com
Still can’t see booking I made for 2024
Response from developer
Dear Theresa, Please keep in mind that you will need to be logged in when making a booking in order for them to appear in your app's 'my bookings'. The booking will need to be made with the same details as your account details as well. If there is anything else we can help you with, please reach out to us via https://support.vio.com/hc/en-us/requests/new Thank you for understanding. With kind regards, Customer Care at Vio.com
Points
Response from developer
Hello, thank you for your feedback! While we don't currently offer points, we do have an exciting Gems membership program at Vio.com. When you register on Vio.com, you automatically become a part of our Gems membership program. With Gems, you can enjoy exclusive deals and save up to 50% on your next stay with no hidden fees or membership charges. For more information about our Gems membership program, you can check out this informative article: https://support.vio.com/hc/en-us/articles/8830694540957-About-Vio-com-Gems-membership If you have any questions or need further clarification, please don't hesitate to get in touch with our Customer Support Team via our Contact Form: https://support.vio.com/hc/en-us/requests/new Best regards, Customer Care at Vio.com
Great way to irritate new customer
Response from developer
Hello! Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we sincerely apologize for the inconvenience this has caused. Hotel prices can fluctuate at any given time due to various factors, such as availability, demand, and even promotions that may become available after a booking is made. Unfortunately, these price changes can occur even after a reservation has been confirmed. We always strive to provide the best rates available at the time of booking, but we understand how receiving a lower price offer afterward can be disappointing. If you have any questions or concerns about your booking, please don’t hesitate to reach out to us directly. We are here to help! With kind regards, Customer Care at Vio.com
Amazing prices
Response from developer
Hello, thank you for your feedback! We are so happy that you are able to find amazing hotel deals on our app. We can't wait to see you back! All the best, Customer Care at Vio.com
Amazing app
Response from developer
Hello, thank you for sharing your wonderful review with us. At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. With kind regards, Customer Care at Vio.com
Dates
Response from developer
Hello, thank you for your feedback. We are sorry to hear that you accidentally made the reservation for the wrong dates. Our product team works very hard to ensure that all dates and refund conditions are clear before the checkout page, and we encourage our customers to double-check all details before finalizing payment. If your reservation had a non-refundable cancelation policy, sadly, we cannot process a refund as this condition was set by the hotel. If you have any doubts or questions, please contact our Customer Support Team. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new Kind regards, Customer Care at Vio.com
