Cannot login
Now it doesn’t recognize my details. Even though the details are correct it just keeps giving an error message “make sure details are correct”
Waste of time having Tawuniya insurance or using the app. None of works as it should.
Response from developer
Dear esteemed customer, We are sorry to hear about your situation. If you need to update your mobile number, please navigate to the login screen where you will find the "change mobile number" option at the bottom of the page. If the issue persists or if you require further assistance, please don't hesitate to reach out to us through our mobile app, report a bug, or contact our call center at 8001249990. Best regards,
Basics are not there!
- If you want to chat with a customer service representative it takes you to WhatsApp, then WhatsApp asks you to use the app!
- if you would submit a complaint through the form, it asks you to fill in all information although you are already logged in the app
- the link they send to view the policy doesn’t work
Very surprising how bad this is !
Response from developer
Dear customer, we are sorry to hear about your case. Don't hesitate to get in touch with the call center at 8001249990.
Very slow app
Response from developer
Dear Customer, Thank you for your feedback; the issue has been resolved. Please update to the newest app version. In addition, you can report a bug through the app for any further technical problems. Regards,
Poor application
Response from developer
Dear Valued Customer, We appreciate your feedback. To cancel your policy, please follow these steps: access your policy details (by clicking on the digital card from the landing screen), then click on "manage policy" at the bottom, where you will find the cancellation option. We would be grateful if you could provide us with more information about the issue you are experiencing so that we can better assist you. Additionally, if you encounter any technical problems, please feel free to report a bug through the app. Best regards,
Horrible Insurance / Horrible App
Response from developer
We regret to learn about your situation. We can support you for technical issues, while for operational issues (approvals, claims, etc) We are glad to serve you through the following channels 🙏🏻: Toll-free number: 8001249990 WhatsApp: https://tawn.me/zrNy9B Glade to serve you 💙
Bad and very slow
Worst App Ever
أسوأ تطبيق على الإطلاق لو في تقييم بالسالب كنت اعتمدته، انتم مؤتمنون على صحة الناس والمريض اللي فيه كافيه ولله الحمد، صعوبة شديدة في تقديم طلب الاستعاضة، صعوبة شديدة في تقديم شكوى و تواصلكم سيئ
Response from developer
Hello Walad Makkah2244 🤝, We appreciate your reaching out to us 🌟. We recommend updating the Tawuniya app to the latest version and then trying again. Sometimes, such errors occur due to using older versions of the app. If the problem persists, please contact us through the same ticket for more effective follow-up. For any additional support or inquiries, please feel free to contact us: Contact Customer Support: Toll-Free Phone 📞: 8001249990 WhatsApp 💬: https://tawn.me/zrNy9B Glade to serve you 💙
Extremely poor service
Response from developer
Hello Shazi*** 🤝, We appreciate your reaching out to us 🌟. We recommend updating the Tawuniya app to the latest version and then trying again. Sometimes, such errors occur due to using older versions of the app. If the problem persists, please contact us through the same ticket for more effective follow-up. For any additional support or inquiries, please feel free to contact us: Contact Customer Support: Toll-Free Phone 📞: 8001249990 WhatsApp 💬: https://tawn.me/zrNy9B Glade to serve you 💙
Worst application forever
Worst
Response from developer
Hello Mush1980 .. We would appreciate it if you could share more details about the issue you are facing to serve you better. In addition, you can report a bug through the app for any further technical problems. Glade to serve you 💙
