Pain in the *ss!
Response from developer
Thank you for taking the time to share your experience with our app. We're sorry to hear that it hasn't met your expectations and for any inconvenience caused by the app's reminders. This is not the intended behavior of Wellspent. We understand how frustrating this must be and we want to assure you that our support team is always available to help resolve any issues as quickly as possible. Please don't hesitate to contact us for assistance with configuring the app's settings to better suit your needs or to report any issues you may be experiencing. We appreciate your feedback and hope to have the opportunity to improve your experience with our app.
Glitchy App
Response from developer
Thank you for trying out our app and for taking the time to share your feedback with us. We're glad to hear that you found the refocus techniques helpful and that the app met your needs in other ways. However, we're sorry to hear that you experienced glitches with the reminders. We understand that this is a crucial aspect of your work as a social media manager and we apologize for any inconvenience caused by the repeated reminders. We appreciate your patience and understanding as we work to address this issue. Our development team is investigating this matter and we will do our best to fix it as soon as possible. In the meantime, if you have any questions or concerns about the app, please don't hesitate to contact our support team. Thank you for your valuable feedback.
Nice idea
One specific bug I noticed today:
- Open the profile menu
- Close it by swiping down
- Now I can’t open the profile menu again, until I restart the app.
I hope this app continues to improve, but as it is now, I’m not sure it’s worth subscribing for.
Response from developer
Dear leopuca, Thank you for your review and for bringing the issues you encountered to our attention. We appreciate your feedback and apologize for any inconvenience that the bugs may have caused. 🙏🏼 Improving Wellspent's functionality and user experience is our highest priority right now. We are actively working on fixing the issues you mentioned, including the specific bug you identified in the profile menu. Regarding the two basic customizations you mentioned, we will look into adding those features in future updates to make Wellspent fit our user's need even better. In the meantime, if you encounter any further issues or have any suggestions for improvement, we encourage you to contact us directly through the app. You can do this by going to your profile and selecting "Get Support." Our customer support team will be happy to assist you in any way we can. We appreciate your support and thank you for using Wellspent. 🧡 Best regards, Christina (Co-Founder, Wellspent)
Thieves and then deny it
I immediately reported it to them and the chat literally stated. They are not available until tomorrow on their virtual chart.
Not even a decent minimal bot to get process started.
So I then reported them to Apple and PayPal and they handled it.
But one of the co founders Christina, chats back and initial apologizes and while the payment was pending for a few days it eventually posted.
She then officially apologized and offered a free year then had to ignorant audacity to chat back, the $29.99 price that posted was $32 and change. Like she is completely oblivious to tax. So ridiculous and beyond disappointing to see how stupid these people can truly be.
This is customers and money you are dealing with. Handle your app and business correctly and ethically you dummies.
So shameful. And no, I do not want your free year. The time spent stressed then accused by you was the WORSE SPENT.
Response from developer
Hi MH$$1, We’re terribly sorry for all the inconvenience caused by our error in charging you for the annual subscription during your 7-day free trial. It was never our intention to make this difficult for you. As a small company based in Germany, we were indeed unaware that our US customers pay tax on top of the subscription (in Germany, the tax is included in the subscription price). This is an oversight on our part, and I’m sorry for the inconvenience. First things first: You will be refunded. Apple handles all payments, and you’ve already contacted them to proceed with the refund. The payment was triggered by an error in our system, which we’re investigating and will have fixed as soon as possible. Second, we would like to offer to donate the subscription price to a charity of your choice. We made a mistake, and we apologize. We’ve had a rocky start, and we totally understand if you don’t want to have anything to do with us. We hope our efforts to correct this mistake will maybe want you to reconsider your review. We completely understand if not. If you want to contact us, our email address is support@notlessbutbetter.com. All the best, Christina at Wellspent
I really love this app but…
Response from developer
Dear CrayNayATL, We're sorry to hear that you're experiencing problems with our app after switching to a new device. To access your previous purchases, please log in to your Apple ID on the new device and download the app. Once the app is installed, go through the onboarding again and tap on the "Restore Purchase" button on the bottom of the paywall to restore your purchase. If you're still having trouble accessing your purchase or subscription, please contact our support team directly via clicking "Get support" in the profile section of the Wellspent app. We're committed to helping you resolve any issues so that you can continue to use and enjoy the app. 🧡 Thank you for your support and for bringing this to our attention. Best regards, Christina - Co-Founder
