Great In Theory, Terrible in Application
I’ve reached out to the developers repeatedly and am essentially told to reboot the app and that a fix will be coming. No fix yet
Response from developer
Dear hsshiqw, Thank you for sharing your feedback on our app. We apologize for any inconvenience caused by the current bugs you've experienced. We're continuously working to improve the app's performance and address any issues reported by our users. Your patience and understanding are greatly appreciated. And we're more than committed to deliver fixes before fall'23. 🚀 Please feel free to reach out to our support team directly to get assistance on bugs you're experiencing and we're happy to assist you.
Doesn’t work
Response from developer
Hey Leslie4738294857, Wellspent requires access to your screen time data. Please contact our support team directly via the "Get Support" function in the app. We're happy to assist you in setting up Wellspent. 🧡
Beware
Response from developer
Dear T-Brown13, We understand your frustration regarding the limited free tracking option. As a start-up, we have carefully considered our pricing model to sustain and improve our services and decided for a freemium model. We provide a free version (tracking 1 app) plus free trial (trying Wellspent Pro for free for 7 days) to showcase the value of our app, and the paid version offers to connect unlimited apps to Wellspent. We apologize if this wasn't clear during the setup process. Your feedback is important to us, and we'll work on making our pricing structure more transparent. Thank you for bringing this to our attention. 🙏🏽
Love the funny, thought-provoking statements on the reminders to get me out of social
No nudge
Response from developer
Hi there, Thank you for sharing your feedback and observations. This is indeed not the intended behaviour of Wellspent - please contact our customer support team so we can help you make sure you're receiving your Wellspent nudges. 🧡
SO MANY PROBLEMS - don’t download it!
Funny enough none of these “malfunctions” happened during the trial week. First day after paying for this piece of junk it started. You’ll get 1 functioning day followed by 2-3 malfunctioning days. That is what you are paying for. Instead you can hear someone who already paid to be harassed: don’t do this to yourself. STAY AWAY FROM THIS APP.
Response from developer
Dear Mileydev, thank you for your feedback. I really want to apologize for your experience and the bumpy behavior of the Wellspent app. The issue of reminders appearing more frequently than intended is happening to a small number of users these days. We're proactively offering extended customer support to provide quick fixes while we work hard to address the root cause with a new update. The issue is not related to the trial period, and I'm really sorry to read about your case where they started right after your trial period. If you contact me via the customer support within the Wellspent app (Profile > Get Support), I'll be happy to offer you a refund. Thank you for your understanding and patience until the new update is out. 🙏🏽 We do our best to deliver a more stable experience with Wellspent as fast as we can and appreciate your words about the idea being great. 🧡
Amazing!
Nice work
Game changing
You can choose which apps you want to reduce time on and it’s not easy to undo a ‘goal’ once you’ve made it. It’s simple and effective. Definitely worth a try.
