Tri Counties Mobile Banking User Reviews

Tri Counties Mobile Banking

Tri Counties Bank

Business

Finance

Reviews Summary

Positive highlights

💻

This app hasEasy and convenient to use

🔒

This app hasProvides security features

🗓️

This app hasAllows checking balances, moving money, and paying bills

🏦

This app hasExcellent customer service at branches

🔍

This app hasOffers financial tools and account tracking

🔄

This app hasEnables easy check deposits and money transfers

🌐

This app hasWorks well when traveling or abroad

⏱️

This app hasProvides real-time account updates

🗂️

This app hasAllows linking of accounts for a comprehensive view

📊

This app hasIncludes budgeting and expense categorization features

💰

This app hasDisplays debt payoff estimates and net worth tracking

Negative highlights

🤔

This app hasIncorrect categorization of transactions

🔒

This app hasFrequent password reset requirements

⏳

This app hasSlow loading times and app crashes

🚫

This app hasInability to modify or cancel bill payments

🔍

This app hasLack of visibility on check deposit sources

🤷‍♀️

This app hasUnhelpful customer support responses

🔍

This app hasDifficulty finding certain features (e.g., bill pay)

🔄

This app hasIssues with transferring between accounts

🔒

This app hasUnreliable login and account access

🗓️

This app hasRemoval of previously available features

🤯

This app hasConfusing and cluttered user interface

Top reviews

Most RecentHighest RatedLowest Rated

Very nice app!

Easy to navigate and keep track of all my transactions!

Griff1357

a year ago

My long time bank

Love the app. Easy to use. Never had a security problem.

viclynlun

a year ago

Okay

The layout for the deposits and debits could be way better

KEvans0321

a year ago

Very bad

Why would you put this in place when it doesn’t work.. I have 6 accounts with you people. I have been with you since you over took citizen bank. This is bad.. real bad

Pisted off really

a year ago

Response from developer

We are sorry to hear about your experience and would like to learn more. Can you please complete the form at this secure link: https://www.tcbk.com/social-media-inquiries? We will have a team member reach out to assist.

Lacking

Due to failing eyesight I have always done my mobile deposit on my iPad with the previous app. Have not been able to do that with this new app. The new app works fine other than so far having to use my itty bitty iPhone. Would appreciate the ability to make deposits on the iPad. The new app is full of lots of information I’ll never need as I only have a checking account and home loan but it is easy enough to navigate just more cluttered.

Updated 9-8-23

After my last review I was able to deposit checks using my iPad. Yesterday and again today, I signed on and cannot find the link to make a deposit using my iPad. If it was deleted I would think notification in the last update would have reflected that change in words. Please allow iPads to make deposits or inform us where the link has been moved to. Looked all over and nada. Thank you.

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God/doglover

a year ago

Response from developer

Terrible app

This is a confusing app. I can’t make a mortgage payment in the amount I want it to be I was just talking to a representative who told me I am going to have to make a total separate payment to pay additional on my mortgage.

PO burning Man

a year ago

Response from developer

Much of it still works, BUT...

Two stars because this ‘blue’ version (as opposed to the ‘yellow’ one) didn’t break EVERYTHING, some things still work. Absolutely nothing is better than the previous version, and I just wasted half an hour fighting with this STUPID app without finding any way to simply CHANGE THE AMOUNT of a recurring payment. You can see the amount, and you can “pay now” (NO THANKS), and you can “cancel” it entirely (NFW), and you can send an additional payment adding up to the correct amount (enjoy paying the extra postage and printing costs, TCB), but there’s no way to change the amount or even create a new recurring payment and then canceling the old one, so I’ll have to do this every month. Grr.

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I can count

a year ago

Response from developer

13 Years Wasted

The whole “online Banking” has always been buggy and broken. But as of recently it’s been completely unprofessional and a inconvenience. I never has accurate banking info such as Credit, History And balance. I will be switching banks soon!

@Teleios_116

2 years ago

I hate this bank

I’m changing banks because of this app. Randomly Face ID gets turned off, passwords can’t be anything close to the old password, but it makes me change the password so often there’s no way to know what it is anymore. I just want to check my balance and pay my bills, instead I spend a half hour resetting the password.

Move on

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CWFitz5507