The app itself is great and the layout is fantastic. The app has a great UI and it’s easy to find everything but it needs a dark mode amoled black option. I work a night shift and when I check my bank account, I hate getting flash banged by the bright white backgrounds. Lastly, even though the app is great, it does have lots of little bugs throughout the app. Some inconsistency in the UI and some areas of the app not using the 120hz refresh rate, and issues with stock charts not updating quickly.
Also, I would recommend adding more info for the investing category. Giving better live trading charts that update in real time and adding a bit more info to stocks.
5.25% is great so if you just use the banking service you're ok. But if you trade stocks you should know what to expect. Trades take awhile to be reflected in your transaction history but at least the balance updates right away. My biggest annoyance is that when you switch to another app and come back it often resets the fierce app (at least on iOS). Meaning if you had a trade set up and just wanted to check a chart one more time before confirming then you'll have to set up the trade all over again. And there aren't limit orders. It's all market prices (although collared to no more than 2.5% beyond the estimate given). No fees for stocks but crypto has a sizable fee.
It is def a good bank to use as a backup to your regular broker since you earn good interest on your uninvested balance and can invest right away the full balance instead of having to wait for funds to post in excess of the maximum instant credit. Also you can pay bills from the cash the next day after selling a stock instead of having to wait to withdraw from a separate disconnected brokerage.
Developer Response
We want to thank you for your thoughtful and insightful feedback! The team is continuously working to improve the app and to meet the needs of our customers. We will take your feedback back to the team and work on addressing it!I completed a deposit before, and there were no issues, however I have made another deposit, and received an email that funds had been recieved. However I can not see the amount listed in my account. I tried to call customer service multiple times, at the phone number, but they do not have anyone on the other end. The only way to get support is in app, where they do not take my issue seriously
Developer Response
We are sorry to hear about your poor experience with Fierce. Please call our support team right away and we will help you resolve this issue. Live phone support is available anytime Monday through Friday between 9am and 8pm ET. You can also send us an email at support@getfierce.com or chat with us live from within the Fierce app.I deposited $4,500 at the beginning of the month to try it out. After feeling very impressed with the software and felt confident about the service I started to try moving my money around. It says the funds have been there for several days now but it won’t let be move the money. Very unhappy.
Developer Response
We are sorry to hear about your poor experience with Fierce. Please call our support team right away and we will be sure to get this issue resolved right away. Live phone support is available anytime Monday through Friday between 9am and 8pm ET. You can also send us an email at support@getfierce.com or chat with us live from within the Fierce app.
I recently started banking with Fierce financial and had a couple of hiccups during my experience due to my lack of understanding the app. One of the agents Daniel took his time on multiple occasions and different phone calls to help me out and get me in the loop of things. I’m very thankful. I would recommend this app 100% Thank you Balbino Mercado
Developer Response
Hi Balbino. Thank you for the kind words! We are so glad our support team was able to help you. Always feel free to reach out, we are here for you!I have used several other online banks. I have had issues with arbitrary freezes/holds/etc. These guys don’t play games with your money. This is paramount and very important as you cannot walk into a brick and mortar to get your money.
It earns the 5.25% and the customer service is excellent. Daniel and Anna are fantastic. I keep a decent balance with them and never had any problem.
Only suggestion: The statements should be polished up. There is a typo at the top right hand corner that caused a mortgage underwriter during a house purchase to believe the statement I provided was fake. The top right hand corner says “electrical on demand deposits” it should say “electronic”. I did mention this to them and hopefully we see this change in the next month or so.
Also they need standard ACH manual entry for external accounts. Plaid is not compatible with all institutions but most. I use a credit union that Plaid doesn’t support.
Otherwise I would not hesitate on depositing money here. I hope these guys really take off.
5% Apr or 5.25%apy on an account marked checking so unlimited monthly withdrawals. You can use your balance to buy stocks or crypto but there isn't a limit trade option. So that means you are stuck immediately trading at market price instead of setting a preferred price to wait for. And crypto has the typical fee for buying/selling but you can't send to cold storage.
Main drawback is that lack of limit orders. It's great there are no fees to trade stocks and you can trade in extended hours and fractional shares. (Oh yeah typically fractional shares will be market priced. I haven't tried a full share yet.)
I love this app. It simplifies my finances for me. And that there is real customer support in case of issues is assuring. Kudos to you guys and keep the features coming!
Developer Response
Thank you for the kind words about our customer support team. We take great pride in serving our customers with world-class service!
As much as I wanted to stay with fierce. I must warn other customers. Unfortunately because of an issue with Fierce they closed my acct because of an error on there behalf. In Dec 2023 I used a CVS atm in Vegas to withdrawal $400. The ATM didn’t withdrawal the $400 but the acct debited the $400 out of my acct. this happened more then once and they said the investigated and said there was no foul play and the money was withdrawn. I explained to them this is incorrect I 1000%would never lie about this. Then they deducted another 1500$ out of my acct for withdrawals that never happened. It took months for them to correct this. And then they just closed my acct with no explanation to why. I’m assuming they’re accusing me of cheating them out of money. I gotta say as much as I’ve tried to work with them and give them another chance they refuse to allow me to open another acct. be careful using cvs atm machines or any other atms be very skeptical of this company.
Ok so this is basically a no frills money market type of account. The rate is great currently at 5.25%. The trading platform is very mediocre.
For example my other portfolios show my increase in stock value for the day. If I buy stock it take into account the total stock purchase as an increase. So if I bought a stock yesterday at $100 and it’s now $105 I gained 5%. But if I buy another share at $105 that day for $210 total Fierce states my gains are 50%. Then it drops the next day.
I can’t see an average share price for a stock I’ve bought. I can’t see my total return percentage on a stock. I can’t see historical returns.
You basically buy stock, Fierce tells you the 52 week high and 52 week low and that’s it. Even some dividend type ETF’s don’t seem to have correct dividend yields displayed like every other platform.
Fierce also doesn’t connect via plaid to other services. I mean Fierce is used to connect external accounts to Fierce but I can’t connect fierce via personal finance apps or connect Fierce via other banks because Fierce uses Plaid only for a one way connection into their platform but don’t allow data out.
For interest as a cash holding account it seems great. For “checking” and stocks I wouldn’t bother unless something changes.
MikeD1277
Anonymous veriewer
Hdhwisvvsjahsv
JT Keller
Bini3b
XFINITYGUY
Madnomad9
concernd veteran shopper
Amartins02
