At this point, basically anytime I submit a receipt I anticipate it being rejected because I've "already submitted this receipt before," even when it's simply not possible- like my first receipt dated for the current month, despite having no other receipts submitted for that month. Growing very tired of having to email customer support over and over again for the same issue, and repeatedly being told that "it can take up to 3 business days" for a receipt to be reviewed. If that's the case, why does everything get moved immediately into Rejected and never into Pending? Please do better. At present, the offered rewards aren't worth the headache.
Developer Response
We’re terribly sorry to learn of your experience with myPurina, and that we’ve missed the mark if you’ve contacted us before. This is a very unfortunate error, and we’d like to get to the bottom of this immediately so that you can begin to receive your hard-earned points. When you have a moment, please contact our team directly by calling us at 1-800-778-7462. We look forward to receiving your call. Seriously disappointed with this. The app crashes, log in issues, and some really lousy rewards options culminated in feeling pretty screwed over for wasting my time with this thing. I have a 60lbs dog, and none of the “rewards” are at all something that I can use, even if the point cost for those rewards wasn’t completely ridiculous anyway. Looking at almost $200 worth of product on order to afford a small breed $10-$15 toy. Unless you have a cat that you feed fancy feast, there’s a very good chance none of the “rewards” options are not going to be worth much of anything to you.
I’ve tried resetting my password. I either get something went wrong, try again which I do same error. I’ve rebooted the app, I’ve uninstalled and reinstalled and same crap error.
When I do manage to be able to reset my password, when I login, I get an error has occurred over and over again!! It’s not a typing the password error because I tried using the same password spelt the same way and still an error. I even tried a different password and still same error!!
I’m done trying to use this very unreliable app!!
Developer Response
We deeply apologize for the inconvenience this experience has caused you. Your loyalty is extremely important to us, and our team would like to look into this further and help you get into your account. Please contact us when you get a chance, here: https://www.purina.com/contact-us. We look forward to assisting you. I was happy with this program at first but receipts keep getting rejected, even on resubmissions, because the date ‘cannot be read’. I always circle the date and purchases; the dates are very clear. Getting tired of writing to customer service. I’ll probably delete the app next time this happens and forget about the free stuff. It’s not worth the aggravation.
Nov 7, 2023 update: Again, receipts are still being rejected for “unclear” dates; and now a first time receipt was rejected for “receipt already submitted”. Who are the people reviewing the submissions!
Developer Response
We’re terribly sorry to learn of your experience with us. Please know that all receipts submitted go through a verification process, there could be a few different reasons why your receipt may have been rejected. Our team would like to help you further and help make this right so that you can start collecting your hard-earned points. Please contact us, here: https://www.purina.com/contact-us.I’ve tried now 10 time to get the app to verify my email so that I can create an account. Each time I open the email and hit the button to verify, it sends to a site on my web browser, which I then click and then it sends me to the App Store, so I click “open” and it sends me to the login screen, but then tells me I need to verify my email!
I guess I need to buy a different brand of pet food if y’all can’t even get something as simple as email verification to work.
Unusable. I’m trying to use it on my iPad Pro and, first of all, it won’t adjust to landscape view so I have to look at it sideways while I type with my keyboard attachment. But I suppose it doesn’t matter because it keeps crashing each time I try to enter my cat’s profile. Actually, the first issue I had was in trying to add her profile photo…I chose a photo and then it just went to a blank screen. No way to back out, close it, anything. I literally had to turn my iPad off, wait the compulsory 30 seconds, then turn it back on. When I did this, I went back to the app to finish setting up her profile without a photo. When I did this, each time I tried to enter her name, the app crashed on me and closed down. I tried it 3 times with the same result, at which point I decided I didn’t want to be a Purina rewards member after all. And I suggest you do the same if you don’t like getting frustrated on a lovely Saturday morning. Toodles.
I downloaded the new app in early September-patiently waited until October 10th to contact customer service as to why my points from the previous app were never transferred to the new app. I was informed that within 24 to 48 hours I would receive an email from Purina detailing the transfer of points. As of today, October 25th, my previous points still have not been transferred and no email from Purina. I redeemed 1300 points for a digital gift card today, October 25th. When there was no receipt of the gift card in a timely manner to my email address, I called customer service. Customer service indicated that the digital gift card would be received in 24 to 48 hours from the return email address of noreply@vcdelivery. com. This information should be shared somewhere in the app or, at the very least, under the FAQ section of the app.
This app is a mess and customer service seems to be powerless to do anything to resolve the issues that customers are experiencing. It would appear they are using a third party for the delivery of the digital gift cards. Purina-your customers and their pets deserve better than this poorly thought out and executed app. My recommendation-get it together Purina or discontinue this PR nightmare of an app.
I just downloaded this app and tried to add my dog. Every time I select “male” the app shuts down.
When trying to contact the app owner you will be directed to either contact them via email or chat. The email drop down options for contact reason have nothing to do with the app. I tried the chat and the chat-bot said it was connecting me to a live person but that it could be a 5 min wait which is reasonable. But after MUCH more time the bot said it could not connect and directed me to send an email. Again, the same irrelevant drop down choices are presented.
Hopefully the developers actually monitor these comments so a fix can be offered. I have three dogs to add but right now the app is not usable.
Developer Response
We are sorry to hear that you are having trouble getting your myPurina account set up and your pet profiles added. This is not the experience we want you to expect, and we’d like to learn more so we can help further. When you have a moment, please call our team at 800-456-7080 so that we may best assist you. Thanks for giving our myPurina app a try and we’ll look forward to hearing from you soon. I’ve only had it for a day, but I sure wish I would’ve found it sooner. I have a dog a cat and a hamster, so I am always looking for ways to save money on animal food and supplies. I signed up today and immediately got samples and treat sent to me for free, and then I got points to cash out for other things for animals and myself
Developer Response
It’s wonderful to hear that you’re enjoying the myPurina app so far! Thank you for giving us a try. We look forward to your continued loyalty and support.This app seemed great at first! I love & buy the Purina brands and I’m always happy to rack up rewards points. Unfortunately, once I got enough points from one order ($$) to buy some toys, suddenly I can’t login and even though I can reset my password as many times as I’d like, I can’t login. Oh well. Do better.
EDIT**** I received a comment back letting me know how to fix issue. Double check if your email was capitalized when you entered it!! Changed my review to a 5
Developer Response
Thank you for your review! While we are sorry to hear that you were having trouble logging in to spend your points, we’re so happy to hear that your issue has been resolved. We appreciate your patience and look forward to your continued support.
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