I was so excited to start redeeming points! I love the idea of a reward system like this especially since we have 2 cats and a dog that we feed Purina. However, when I try to add my pets, the whole app crashes! I was able to upload one receipt but I haven’t gotten anything back (rightfully so, the app says it should take about 10 days.) I wanted to add all my babies to the app but I can’t :(
Developer Response
We’re so sorry to hear you’re having trouble adding your pet profiles and we’d like to help you further. When you get a chance, we recommend downloading the latest version of the app and then please contact our team here: https://www.purina.com/contact-us.With every update, I hope to be able to use the app but no such luck. First it claims that I’m using the wrong credentials, then it won’t let me reset my password. I see from the reviews that I’m not alone. I’ve reached out to customer support but have not been helped, even after sending screenshots of the problem.
Developer Response
We’re terribly sorry to learn of your experience with our app. We apologize if we missed the mark if you’ve contacted us before, and we’d like to help you further. Please contact our dedicated team, here: https://www.purina.com/contact-us.Has a lot of bugs. From the pet profile and survey points not showing as awarded, to things not being intuitive on the app. Finding point history was exceptionally hard. When you redeem a gift card it doesn’t say how long it takes to be given or even how it comes. It just says redeemed and the points are gone. The receipt checks also take an exceptionally long time. Like Mary be they pay someone to manually like and they are backlogged or something. It takes weeks. I just really don’t enjoy this app.
It is too difficult to use this app on an iPad. View direction stays landscape, even when attached to a keyboard. There is also something off that affects filling in forms. If it opens another screen (like to select from a list of states) you can’t see the whole screen. Then to go back leaves the entire form. Was unable to redeem points due to this glitch. Frustrating. Will stick with the website version for now.
Developer Response
We appreciate your feedback regarding our myPurina app and we would like to learn more about your experience. We ask that you please contact our team here: https://www.purina.com/contact-us.The worst app on my phone and no support. I have called, emailed, and sent screen shots, but have not received any help. My issue has been going on for weeks. Don’t waste your time!
After switching over to the new app, I find I cannot log in. I attempted to reset my password, but you cannot scroll down the page to get to the second “re-enter password “ box. So you cannot complete the process. So I cannot access my account. 😠
Developer Response
We’re so sorry to learn you’re having trouble logging into your account. Our dedicated team would like to help you further. Please send us an email, here: https://www.purina.com/contact-us.The site has a lot of information, training and play time game.
I have tried capturing two separate receipts and no matter what I do I keep getting rejected. Both are long receipts so I do the add to receipt option. It shows three images captured and when I submit the receipt it gets rejected because the system only recognizes the bottom of the receipt. Very frustrating app. I have tried to capture both receipts at a minimum 3 times unsuccessfully. I use other apps where I capture long receipts with no issues at all.
Developer Response
We’re so sorry to learn your receipts aren’t being accepted, and our team would like to review your account. Please contact our dedicated team, here: https://www.purina.com/contact-us. We look forward to hearing from you.Purina used to be good, but now when I submit receipts it takes several days for them to process it. The last one I submitted sat pending for days until it disappeared from the app. It was a clear picture and had qualifying products on it so there’s no reason it could’ve been rejected. The app is a mess.
Developer Response
We’re so sorry to learn your points aren’t reflected in your account yet. Please know that it can take 10-14 business days for your receipts to be approved. We’d like to help you further. Please send us an email here: https://www.purina.com/contact-us.After downloading the app, creating my profile, and adding all the information for my 3 dogs, all of the dog’s information goes away. I try adding them back, but they a Parson Russell Terriers, and that breed no longer exists on your list to select from.
Developer Response
We’re so sorry to learn your pet’s profiles have disappeared. We'd recommend downloading the latest version of the app and this should resolve the issue. Thank you for also informing us about the breed missing, we will ensure to follow up with our team.
Ecole2018
mrpinto14
Yourenderme
ibjane2
Elle E Kaye
RealSharkz
Mill and Dill
LBKepics
brighttail100
briwill99
