I tried putting my info from the original MyPerks account. When I did, it said the account needs to be “verified” so I waited to receive an email… never did. I don’t know why they thought doing this change was a smart idea. I’ve been trying everything to recover my account, I don’t want to start a new one because I have been saving A LOT of points from the old account for a long time now, and I don’t want to lose them. This is disappointing, I’ll try to contact someone for help.
Developer Response
We’re so sorry to learn your hard earned points are not being reflected in your account. This is unusual, and we’d like to help get your account verified. Please contact our dedicated team, here: https://www.purina.com/contact-us.Like everyone else I’ve had nothing but issues with this new app. My points show up and then disappear. I have no idea which ones are being counted or not. I redeemed 1300 points for a $5 Walmart gift card and got nothing in my email. I emailed the contact and got no response. I haven’t been able to upload a receipt in over a week, all I get is a blank white page. This app is absolutely awful and looks so so so bad for Purina. I’m just going to forget it and start buying another brand that actually cares about its customers experiences.
Developer Response
We’re so sorry to learn you’re having these troubles with your Purina Perks account. We sincerely apologize if we missed the mark if you've previously reached out to us, we ask that you please give our team a call at your earliest convenience on 800-456-7080. We look forward to hearing from you.They wait by the feeder for the food to fall in the bowl or they hear it from a distance then come running and just divulge into the morsels they love it 😽
Got the email to download the app and was very excited. Downloaded and created profiles for both of my dogs. They are both on different versions of Purina Pro Plan. Saw that I could upload receipts from up to a year ago and get points. Started uploading and had 5 receipts approved however 0 points accumulated. This is not worth the time. I will be deleting the app.
Developer Response
We're so sorry to hear your points aren't showing up. We're at a loss to explain this, and we'd like to help you further. Please contact our team here: https://www.purina.com/contact-us. We look forward to helping you.The app is nonfunctional!! I was invited via email to join the perks program. When I downloaded the app and opened it, it was impossible to make an account.
after I write my name or email, a white wall slides up and I can’t make any more progress. I never get more than halfway through the sign up page before it happens. I will never reinstall this app. Utter crap!
Developer Response
We're so sorry to learn of the experience you've had with our myPurina app. Please know that our team is working hard to fix any issues - and we deeply appreciate your patience. If you're still needing some help, we encourage you to please contact our team directly here: https://www.purina.com/contact-us. We look forward to hearing from you.Had points. Points disappeared. Reappeared a few days later. Redeemed for a $5 gift card. No indication of where & when. Finally showed up in my email. Maybe indicate how/where to receive gift cards & redemptions in the FAQ section. App could use a few tweaks to make it fully functional.
Developer Response
We're so sorry to learn of the experience you've had and we're happy to hear you've received your points. If you need any further help, you can contact our team directly here: https://www.purina.com/contact-us. Thanks.I’ve been a member for a long time and was excited for the new app. It worked great at first and my old MyPerks points were transferred to my new account. I redeemed a couple of items and had over 14,000 points left. Then all of a sudden my points and pet profiles were erased, totally gone. The app was acting as if I was a brand new member. I tried to access my points activity but I kept getting error messages. I then tried reinstalling the app, that didn’t work either. I emailed customer service and they said that my points were still in my account. They recommended that I log out and back in, so I tried that but it didn’t help. I also tried submitting new receipts but I just get error messages. I’m so disappointed because it took a long time to rack up all those points. I hope it’s just a glitch with the new system since the customer service representative said I still have my points. Please fix these bugs! I enjoy this program and really want my points back!
UPDATE: I’m changing my rating from 1 to 5 stars. Thank you so much for fixing the problems! The app is working again, my points are restored and I’m able to upload receipts!
I have six cats and buy a lot of cat food. I signed up for the new program and did all the bonus activities. At one point I think I had 200 points. All six of my cats were in my profile. But now I have 0 points. I sent an email for help and never got a response. I called and was told they could see my points but didn’t see my email. I was told to respond to an email with a screenshot of my 0 points. Nothing. I tried updating the app. Nothing. I tried reinstalling the app. Now all my cats are gone and the activities I already completed are incomplete. And where did my receipt go?? This app is terrible. I’m so frustrated I lost all my points from the previous program and can’t do anything with this one. Please fix this.
Developer Response
We're terribly sorry to learn of your experience with us - and we'd like to speak with you further. We apologize if we missed the mark if you've previously reached out to us, we ask that you please give our team a call at your earliest convenience on 800-456-7080. We look forward to hearing from you.I've been using the app since I first got the email to download it. I had 4300 points, tried to redeem 1300 and the gift card was never sent. Went back yesterday and all my points are gone and so are all of my pet pictures that I uploaded to my account. I tried to reupload pics, different pics so I knew if they were deleted lol and they were. So I supposedly redeemed 1300 points I redeemed for a gift card i never got and had 1900 left but my account just says "uh oh" no record of anything. I've been using the website since years before they even switched to the app, before the new/now old website and the new app, like I've been a true supporter since my cats were born lol
Developer Response
We're terribly sorry to learn of your experience with us. We recommend that you delete and redownload the app, as this should resolve any issues with your pet profiles and points. If you still are having trouble, please contact our team here: https://www.purina.com/contact-us. We deeply appreciate your support. I switched from CatChow Rewards, my points didn’t. I created a pet profile and didn’t get points. I can’t upload receipts - keep getting an error. I deleted the app and reinstalled to see if that helped and it’s like I got a whole new account, my pet profile is gone and I still can’t upload receipts. I’m a die-hard Purina person and was super excited to finally earn on all their products but this is a major let down.
Developer Response
We're terribly sorry to learn of the issues you're experiencing and we'd like to help. Please send our team an email here: https://www.purina.com/contact-us. We look forward to hearing from you.
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