Y User Reviews

Y-12 Federal Credit Union

Finance

Reviews Summary

Positive highlights

🎨

This app hasRefreshing new look and layout

🔒

This app hasImproved security features like OTP login

🔍

This app hasAbility to see more account and transaction details

🔀

This app hasEasier to manage and organize accounts

🚀

This app hasConsistent experience between mobile and web

🤝

This app hasHelpful and friendly customer support

🎉

This app hasLots of new and improved features

Negative highlights

🤯

This app hasSteep learning curve with the new app

🤖

This app hasTechnical issues like login problems and app crashes

🔍

This app hasLack of account names making it hard to identify accounts

🔀

This app hasDifficulty with transfers and mobile deposits

🕰️

This app hasSlower and less intuitive than the previous app

🤔

This app hasUnexpected changes without proper notice or transition

Top reviews

Most RecentHighest RatedLowest Rated

Love the new look and features!

I love the new app. Being able to download the app on my Mac is a nice improvement as well. New security features like OTP at login is something I’ve been wanting for a long time.

Can It Mac?

a year ago

Response from developer

Wow, Can It Mac! Thank you so much for your feedback and the 5-star review!

Awful

Absolute garbage. Old app was much better and had more features.

ceanderson3

a year ago

Worst app

Absolute garbage. The old app worked great. This new app I can’t get my account to ever load.

aleandiii

a year ago

App isn’t working

Misssassy722

a year ago

Okay.

Right away it made me change my login password. Hopefully I can change it back. The platform looks technical and banking. The old was so friendly and inviting. The reward points are not visible with the accounts. I do have to say I like now finally you can see the details of transactions and plus my payments on what was interesting and principal. Going to the bank’s website to see information seems faster. Some are better and that’s why I scored it this.

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Californiolvia

a year ago

Response from developer

Californiolvia, thank you for taking the time to share your feedback with us. If you are still having trouble viewing your reward points, contact us at 800-482-1043. We're here to help!

New app rolled out without notice

Previous version of app has apparently been mothballed overnight without notice. No overlapping functionality interval. Haven’t been able to check my online banking for days because every time I call customer support I’m on hold for 15 minutes before giving up and disconnecting.

Extremely inconvenient. No password reset portal in new app. No transition assistance.

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mab19_$2

a year ago

Response from developer

We're sorry you didn't receive our communications about the digital banking upgrade. We had some brief periods of downtime where we identified and resolved issues. We would love the opportunity to help you become more comfortable with the platform. Call us at 800-482-1043 so we can assist you.

Love!

Love the consistency between online and mobile!

Payment32574

a year ago

Response from developer

Payment32574, we're so glad you love the consistency between online and mobile.

Horrible user interface

Why change something that worked just fine? The user interface is terrible and this app is unusable. 10 clicks to make a simple transfer and hard to understand. Bad bad bad

Rickybob16

a year ago

Response from developer

Our previous online system is retiring, so we took this opportunity to upgrade to a digital banking platform with innovative features and extra security. We’re sorry it wasn’t up to your expectations. We take all feedback seriously, and we appreciate yours!

Terrible new login system

Can't even get logged in. I have a code texted to me and the field to enter the code in the app doesn't allow any typing. I try the call method and after pressing 1 am told to wait. Finally after 5 minutes it says there was a problem getting back to me. Now when I try to login text and call are grayed out and I have no way to verify my identity.

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HyperionMB