Paid Customer Ignored and Asked to Subscribe Again
I purchased this app years ago as part of a paid bundle and had full access to the features I paid for. After the latest update, the app no longer recognizes my previous purchases and is now prompting me to subscribe to access content I’ve already bought.
I contacted customer support about this issue and never received a reply. I’ve tried restoring my purchases, but the app still fails to acknowledge them. It’s extremely disappointing to see loyal customers treated this way after supporting the app financially from the beginning.
Existing customers should not lose access to their legitimate purchases or be pushed into a recurring subscription model to regain what they already paid for. Until previous purchases are honored and support actually responds to customers, I cannot recommend this app. 1 star.
I contacted customer support about this issue and never received a reply. I’ve tried restoring my purchases, but the app still fails to acknowledge them. It’s extremely disappointing to see loyal customers treated this way after supporting the app financially from the beginning.
Existing customers should not lose access to their legitimate purchases or be pushed into a recurring subscription model to regain what they already paid for. Until previous purchases are honored and support actually responds to customers, I cannot recommend this app. 1 star.
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Response from developer
We apologize for any frustration you may have experienced with the change to a subscription model. We understand that this can be difficult, and we want to assure you that we made this decision with the best interests of our users in mind. We've added many new features, including music streaming, which we believe enhances the overall user experience. Please email us at contactus@zenlabsfitness.com with your original download date receipt, and we’ll certainly do our best to work with you. Thank you for your understanding.
Used to be free
Used to be a free app on the last platform I used now they want you to sign up for premium after 2 weeks and lock the rest.
Pull-ups
You do pull ups
Response from developer
Thank you for your 5-star review!!
Wonderful
Great 👍🏿!!!
Response from developer
Thank you so much for your 5-star review!!
Too many pull ups!
What I love about all of your other apps is that I feel successful right from the beginning. This one is too difficult from the start and I need to cheat.
Needs to deal better with incomplete workouts
To the developers: if you are working this program, you are, inevitably, going to hit a sticking point and have to repeat a workout until you can complete it. The app needs to deal with this. I should be able to attempt a workout, record what I was able to do, have the app keep track, and not remind me the next day to workout again. In other words, there needs to be something between “I never even attempted this workout” and “I successfully completed all reps and all sets and I ready to move to the next day”.
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Response from developer
Hi there! We are very sorry about what you have experienced and would love to help you with this issue. Would you mind sharing a little bit more info via contactus@zenlabsfitness.com. Hope to hear from you soon!
Subscription won’t sync
Started a Zen Unlimited subscription that is refusing to sync with any app other than the one through which I purchased it. Hopefully the issue will get resolved before I burn through the free workouts
Response from developer
Hi, we have fixed this issue in the latest updates. Please email us at contactus@zenlabsfitness.com if you're still having any issues. Apologize for any inconvenience!
Subscription after purchase?
Purchased this app and now after the update I am being forced to subscribe.. no thanks
Rip-off!
I tried the app for free, then bought the full feature option. Then they updated it so that you have to subscribe to get the full features. App Store won’t refund since I’ve owned it for 60 days (before the rip-off update), and @zenlabs tells me to go after apple since they cannot help me! Definition of fraud!!!
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Paid for the app, now they want a subscription fee
To say I am unimpressed would be an understatement. I have no issue paying for an app but why was I not grandfathered into this? Maybe make a new app for your subscription service. What could possibly be gained from a subscription on an app that simply tells wen to perform the same exercise over and over? Would not recommend any Zen labs products, can’t trust they will stand by their you even when you spend the money.
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Response from developer
The subscription allows us to add new apps to the network, add new features to existing apps, and pay a royalty to the composers, authors, publishers, artists, and copyright owners who create the music you love in our streaming services. Subscribers now have access to pro features across all Zen Labs apps and music streaming across them all. One subscription grants full pro access to all apps in our network!
Subscription
Another developer drops paid app for subscription. There are plenty of apps that don’t have subscriptions. Don’t fall for the trap.
App revoked purchases
I paid for this app and now this update removed all the features and wants a subscription. Your app developer license should be revoked. This is a huge scam
They stole my money
I paid full price for the set of these apps for full access now they have locked my apps and trying to charge me $4.99 a month for unlimited access. What a joke. Why did I have to pay for them in the first place ?
Now they want me to pay extra?
I purchased the app and it was working okay (a few bugs here and there, but you could get your workout done). Now they’ve locked my account and want me to pay a monthly fee. I’ll talk to Apple and see if I can get my money back.
$
I paid a few bucks for this app years ago and have used it for years. It’s a glorified chart telling you how any sets of how many reps to do each day. It’s basic, nothing worth paying this surprise monthly subscription Zen labs is foisting upon us to double dip I into our pockets.
Paid for the app now asking me to pay for subscription!
I paid for the app originally - now since the recent update everything is locked out and developer wants me to pay for a subscription that I don’t need!!
Do not upgrade! Loses all premium features
Do not upgrade as the latest version allows access to the full workout challenge only if you subscribe to their monthly plan. The “unlimited free access” wording is scam because it is only for a limited period.
If you had bought the app for £2.99 you will lose the access to the programme beyond week 3-4.
Rip off and zero warning this would happen.
I am appalled!!
If you had bought the app for £2.99 you will lose the access to the programme beyond week 3-4.
Rip off and zero warning this would happen.
I am appalled!!
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I have to pay for a subscription to apps I already bought....?
I already purchased the xxx push-ups/sit-ups/squats pack way back in the day and now you’re going to lock me out of the later weeks of an app I already paid for? If you want to move to a new payment style for new users, fine, but it seems like a real crock to not grandfather in users who already paid for the pack, even if there’s more “functionality” now. Good job on adding the ability to change music from inside the app, I guess? Not like I can’t just, ya know, play music from iTunes or Spotify and swipe down?
I don’t even care if you just gave me the old app, or make the old app available for use instead of the new one. I don’t need the new one, it’s new color scheme, etc. I didn’t ask for this and don’t want it.
I don’t even care if you just gave me the old app, or make the old app available for use instead of the new one. I don’t need the new one, it’s new color scheme, etc. I didn’t ask for this and don’t want it.
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Dishonest about Updates
The app functions quite well and custom-fits programs based on your fitness level at the time you begin. I had been enjoying it and making gains and made the one-time purchase to access the pull-up application.
In any case, this morning when I went to train, the app had been updated and I was essentially locked out and forced to pay again to a more expensive plan simply to continue. Despite what I felt was a dishonest move, I considered it, but the update is buggy and won’t even allow me to try the “free trial” of the latest version. I have reached an impasse with this app!
In any case, this morning when I went to train, the app had been updated and I was essentially locked out and forced to pay again to a more expensive plan simply to continue. Despite what I felt was a dishonest move, I considered it, but the update is buggy and won’t even allow me to try the “free trial” of the latest version. I have reached an impasse with this app!
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Thieves
I paid full price for the app but since the latest update I am locked out of about half of the workouts and I need to subscribe to access what I already paid for and had. 0/10 would never buy any app from this company again. Worked ok before except that timers stopped if you look at another app while resting between sets. Plenty of free alternatives. Garbage. No need for a subscription just a greedy move by the developers.
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