Rip Off
features! If you sell something to
someone permanently you can’t just
take access away. Since I posted
this I used Ai to completely build a
free replacement of your app in less
than 5 minutes so I won't need your
"free" 3 months that you offered.
I purchased this app only for them to take it away for me because “ given the current economic environment, we had to change our business model.” I don’t understand how I can purchase something permanently and you just remove my access because you need to make more money.
Response from developer
We apologize for any frustration you may have experienced with the change to a subscription model. We understand that this can be difficult, and we want to assure you that we made this decision with the best interests of our users in mind. We've added many new features, including music streaming, which we believe enhances the overall user experience. Please email us at contactus@zenlabsfitness.com with your original download date receipt, and we’ll certainly do our best to work with you. Thank you for your understanding.
Paid Customer Ignored and Asked to Subscribe Again
I contacted customer support about this issue and never received a reply. I’ve tried restoring my purchases, but the app still fails to acknowledge them. It’s extremely disappointing to see loyal customers treated this way after supporting the app financially from the beginning.
Existing customers should not lose access to their legitimate purchases or be pushed into a recurring subscription model to regain what they already paid for. Until previous purchases are honored and support actually responds to customers, I cannot recommend this app. 1 star.
Response from developer
We apologize for any frustration you may have experienced with the change to a subscription model. We understand that this can be difficult, and we want to assure you that we made this decision with the best interests of our users in mind. We've added many new features, including music streaming, which we believe enhances the overall user experience. Please email us at contactus@zenlabsfitness.com with your original download date receipt, and we’ll certainly do our best to work with you. Thank you for your understanding.
Used to be free
Pull-ups
Response from developer
Thank you for your 5-star review!!
Wonderful
Response from developer
Thank you so much for your 5-star review!!
