Paid Customer Ignored and Asked to Subscribe Again
I purchased this app years ago as part of a paid bundle and had full access to the features I paid for. After the latest update, the app no longer recognizes my previous purchases and is now prompting me to subscribe to access content I’ve already bought.
I contacted customer support about this issue and never received a reply. I’ve tried restoring my purchases, but the app still fails to acknowledge them. It’s extremely disappointing to see loyal customers treated this way after supporting the app financially from the beginning.
Existing customers should not lose access to their legitimate purchases or be pushed into a recurring subscription model to regain what they already paid for. Until previous purchases are honored and support actually responds to customers, I cannot recommend this app. 1 star.
I contacted customer support about this issue and never received a reply. I’ve tried restoring my purchases, but the app still fails to acknowledge them. It’s extremely disappointing to see loyal customers treated this way after supporting the app financially from the beginning.
Existing customers should not lose access to their legitimate purchases or be pushed into a recurring subscription model to regain what they already paid for. Until previous purchases are honored and support actually responds to customers, I cannot recommend this app. 1 star.
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Response from developer
We apologize for any frustration you may have experienced with the change to a subscription model. We understand that this can be difficult, and we want to assure you that we made this decision with the best interests of our users in mind. We've added many new features, including music streaming, which we believe enhances the overall user experience. Please email us at contactus@zenlabsfitness.com with your original download date receipt, and we’ll certainly do our best to work with you. Thank you for your understanding.
Used to be free
Used to be a free app on the last platform I used now they want you to sign up for premium after 2 weeks and lock the rest.
Pull-ups
You do pull ups
Response from developer
Thank you for your 5-star review!!
Wonderful
Great 👍🏿!!!
Response from developer
Thank you so much for your 5-star review!!
Too many pull ups!
What I love about all of your other apps is that I feel successful right from the beginning. This one is too difficult from the start and I need to cheat.
