23andMe Reviews: Is It Legit?

Customer Experience

Positive experience39.8% of reviews
Neutral7.7% of reviews
Negative experience52.5% of reviews

~ Based on 699 written reviews from the US App Store.

What users say about 23andMe

Is 23andMe Safe?

23andMe - DNA Testing appears safe based on user ratings. AppsHunter Safety Score for 23andMe is 96/100.

This assessment is based on 561,798 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
2.2% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 561,740 App Store ratings for 23andMe.

Is 23andMe Legit?

23andMe - DNA Testing appears to be a legitimate app. AppsHunter Legitimacy Score for 23andMe is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I wish I could get off 23 and me

Yall have given my information out

Fix your classification

You simply cannot label the whole north Croatia as Slovenian DNA. Fix that

Awful UI, truly embarrassing

This has to be the worst app and process I’ve ever encountered. Shutter this company or fire the engineers

Do it!

If you are a male in your family do your DNA so you get both your Mom and Dad!

Do More Work On Your Indigenous American Regions!

Hi 23andMe Team! You’re a good company and I find your results to be very accurate! I’m always recommending your company to family and friends to get tested. With that said I think there could still be improvement to your Indigenous American regions. I know within the last year you got more specific with breaking down North American vs southern mesoamerican, northern andean, and so forth. While that’s a step up from just a label of Indigenous American, it still doesn’t do much for a lot of us that have Indigenous Ancestry, and don’t qualify for a genetic group because we don’t happen to match a reference panel. AncestryDNA has yet again upped their game and has added specific Indigenous regions to their reference panels, without anyone needing to have a genetic group because after all ancestry doesn’t have genetic groups. On 23andMe I have 2.2% North American, 0.2% Southern Mesoamerican, and 0.1% Northern Andean. Yet, ancestry is giving me 3% North Pacific Coast (Canada & USA). Why can’t 23andMe get more specific and broaden their North American category? If you want to keep customers coming or staying for that matter you need to keep them interested and I’m not just talking about historical matches. Do small minor updates every year of some kind. Surely within a year you have gotten a bigger reference panel? After a while it just gets kind of boring. I would love to see some change in the near future.
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They Want You to Pay a Subscription Fee for Features That Used to Be Free

I heard that the old CEO sold it, they filed bankruptcy, then she bought it back or something. Idk. But a lot of feature that used to free now require a membership fee of like $99 a year or something crazy. I understand changing features for new users, but I’ve never had to pay in the past and now features are locked behind a paywall. It’s crazy.
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23andMe-DNA Testing

23andMe has been a great asset to me. Unfortunately my birth father passed when I was very young and I don’t remember him, never knew any of his family.
I’ve always questioned who my real birth mother was? I never got to meet any of my grandparents. Everyone seems to have passed away. I was adopted when I was 3. 9 out of 12 of us were adopted and immigrated to the United States. I wish I knew more about my indigenous side, who they were? I have so many questions??
Thank you for being here on my journey as I would love to share with my children and grandchildren. Blessings.
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Love It

I love this app. I just wish it included ALL Indigenous People in North America.

Such an overbearing app its unusable

I swiped out of 4 upsells to see my dna and then they asked for a review so here it is

Genetic research

Genetic for conditions results are invaluable and accurate so far

It’s a scam

It’s impossible my results are accurate at all. I am 100% not British or even 1st or 2nd generation like it claims. My family is German and Native American along with others. I have proof of it all and I’m absolutely not adopted. Either this is a scam or they mixed my results.

Mutt

I think 23 and me needs to dissect my DNA. according to my DNA makeup I got over 40 different heritages 😂 .everything from Nordic, Danish, German ,Irish Jewish, African, exc. But I look like nothing above .I grew up thinking I was Native American and Mexican with some European. But also my older brother I’ve never met found me on here and I’m very grateful for that as well
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PAYWALL

I paid money to get my dna tested and now I’m stuck behind a paywall if I want more information

Not great!

You have to pay extra to access any information beyond your “Ancestry Composition.” Otherwise, you can’t see much of your DNA information at all. It was a waste of money for me. And based on my cousin’s results, I even question the accuracy of the ancestry information itself.

Ad vs Info

The site us full of pop-up annoying ads; instead of info or data that we maybe looking for.

Sad broke company

Company can’t even afford a refund

Has DNA not showing us I seen before on this app where is my English an Irish and Welsh DNA

Where is my UK Welsh, English Scottish and other DNA that I had from the UK

None

Really updates

History

Very interesting
I don’t think any of my relatives lived as long as me

Testing

I love this website and learning about my ancestry, and genetic makeup is enlightening! Thanks.