23andMe User Reviews

Customer Experience

Positive experience39.3% of reviews
Neutral8.0% of reviews
Negative experience52.7% of reviews

~ Based on 647 written reviews from the US App Store.

What users say

Is 23andMe Safe?

23andMe - DNA Testing appears safe based on user ratings. AppsHunter Safety Score for 23andMe is 96/100.

This assessment is based on 557,933 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.3% of ratings point to a safe experience
2.2% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 557,933 App Store ratings for 23andMe.

Is 23andMe Legit?

23andMe - DNA Testing appears to be a legitimate app. AppsHunter Legitimacy Score for 23andMe is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

WOW

WOW

Enlightenment

A huge leap for me as I seek knowing more of what and who I am. Have to date appreciated every single moment of my journey 🙏

Update and you pay

23 & me was good like 7+ years ago however everytime i update the app more and more features become locked and can only be used by “premium users”. For example a couple of days ago I could access parental inheritance, after updating the app it has now been locked and is a feature for those who pay a subscription!? Not only should it be free but even if customers have parents who already put their dna on their it should be free for them to see their inheritance or other features! I only update it to see the new “DNA relatives” however this has put me off for good!
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I’m not English

I hate this app. It is the worst ever. I’m not even English. I’m a full-blooded American.

Too many upgrades

I got my 23andMe kit about 3 years ago. This is an expensive kit to start with and now everything is an upgrade you have to buy. You have to pay to see additional relatives which was the whole point of buying the kit. Total waste of money.

Scummy

I was gifted a kit that came with a year subscription, yet I still have to enter payment details to use any of the features? Scummy move banking on people forgetting to cancel their subscription to make more money off them.

Flawed or fraud???

I’ve used 5 different DNA services. 4 of the 5 have results showing similar genetic makeups, but 23andMe is the only one that is wildly different. They refuse to retest the DNA and to even check their algorithm. There should NOT even be an algorithm since DNA results are hard scientific data. If you want to waste your money, paying someone to fart while juggling and riding a unicycle is better than spending it at 23andMe just to get incorrect results.
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Finally

This app is great and easy to use and 23andme finally has an ancestry only premium. A+ 👍👍

Begg

You’re always asking to upgrade. You’re a multi billion industry. Give people who have paid for their dna to you! Give them all their information and stop begging for more money. Hugely greedy in my opinion. Sort your business program. We don’t want upgrades we’ve already paid! Shocking that you have to pay more for health information about my information. Such a turn off. Not recommended at all. I use another site that doesn’t want upgrades just to tell you basic information. Shocking!
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Could be better…

Very little info without upgrading to Premium. Pretty frustrating. I thought I would get more info with the initial submission.

Val

Very interesting dna

<3

Best worst experience of my life. Love you. Thanks dad

Horrible

Stop trying to make me buy the “upgrade “ . Why is it just as much as the kit itself?. Why are these features not included? How can you get information about our previous family members if you don’t have their DNA? Sounds like a huge scam and a way to sell our information… if I could go back in time I would have never sent in my kit..and definitely would not buy it myself….
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Horrible UI navigation

This app has the worst UI navigation I have ever seen. So many different menus and pages all jumbled together without any cohesion. The lack of a search feature to actually find what you are looking for in the app is also infuriating.

Absolutely fuming

I HAVE HAD NO RESULT and I’m fuming
It has been OVER FOUR MONTHS since I have had my kit registered AND IN GETTING FED UP I just want my results at this point
They had told me I was male and I was like…um okay that’s odd it must be a mistake (I have always been female)
And so they had put the kit under investigation by their team which my the time line has been stuck at for over 2 months
And I have been patient but it’s getting to far now
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The Worst

This platform is designed for you to pay more. No substantial information until you pay $$$..

Discover your pass

Amazing experience knowing my pass

Everything is an upgrade

Don’t bother. Find another company. This is such a horrible money grab.

Constantly changing

This DNA is *constantly* changing. In extremely dramatic ways. Other than for brief amusement, it’s mostly a crock. I am disgusted.

Love the Updates

Thanks guys!