23andMe Reviews: Is It Legit?

Customer Experience

Positive experience39.7% of reviews
Neutral7.8% of reviews
Negative experience52.5% of reviews

~ Based on 688 written reviews from the US App Store.

What users say about 23andMe

Is 23andMe Safe?

23andMe - DNA Testing appears safe based on user ratings. AppsHunter Safety Score for 23andMe is 96/100.

This assessment is based on 560,928 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
2.2% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 560,856 App Store ratings for 23andMe.

Is 23andMe Legit?

23andMe - DNA Testing appears to be a legitimate app. AppsHunter Legitimacy Score for 23andMe is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Mutt

I think 23 and me needs to dissect my DNA. according to my DNA makeup I got over 40 different heritages 😂 .everything from Nordic, Danish, German ,Irish Jewish, African, exc. But I look like nothing above .I grew up thinking I was Native American and Mexican with some European. But also my older brother I’ve never met found me on here and I’m very grateful for that as well
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PAYWALL

I paid money to get my dna tested and now I’m stuck behind a paywall if I want more information

Not great!

You have to pay extra to access any information beyond your “Ancestry Composition.” Otherwise, you can’t see much of your DNA information at all. It was a waste of money for me. And based on my cousin’s results, I even question the accuracy of the ancestry information itself.

Ad vs Info

The site us full of pop-up annoying ads; instead of info or data that we maybe looking for.

Sad broke company

Company can’t even afford a refund

Has DNA not showing us I seen before on this app where is my English an Irish and Welsh DNA

Where is my UK Welsh, English Scottish and other DNA that I had from the UK

None

Really updates

History

Very interesting
I don’t think any of my relatives lived as long as me

Testing

I love this website and learning about my ancestry, and genetic makeup is enlightening! Thanks.

Not all that accurate

Almost everything in my reports is off. Not sure that they really know what they’re talking about.

As Such

A fantastic service to my family. Interesting too!

Changed my life for the better

❤️

Paywalling EVERYTHING

I’m furious. In 2019, I paid $200 for a 23andMe Ancestry + HEALTH package for myself. I loved the features. Over the years, I have lost access to almost every single Health feature I initially PAID for! And now, they have the Parental Inheritance tab locked behind a paywall! Even though I also paid $200 for my fathers, and my mother has take it as well! I could do the percentages myself at that point with the information I have. Locking that behind the paywall and removing Haplogroups from the tab is insane. I let these people keep my DNA and they want me to pay ANOTHER $100 EVERY YEAR!!!!!!! Manipulating the masses into giving them your DNA under the guise that you’re a company that cares about people’s access to their heritage, health and science, and then effectively paywalling those things is abundantly pathetic. I am seeking action, I will be spreading the word. These corporations suck. Ya’ll have my DNA and you’re gatekeeping my own bodies information from me behind a $100 a year paywall.
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Some of us…

Some of us simply don’t have the disposable income to “upgrade” for cool things in the app. You should make more of it standard. Your test costs enough though it does tell me some amazing things.

Stupid App

They messed up big time with their “upgrade” and it has now become an app that upsells every time you access it or look at it. Disgusting. Stay away

awesome sauce for real

been doing this a long time in true to this, not new to this and no one does it better!!!!!

Downgraded

It’s not fair that I pay for a service and then you take it away and say I have to repay for it! I did three of my family members specifically to get this parental inheritance done and then you take it away!!

I’m Sicilian

Had my DNA done years ago and was told I was Greek. So nice to know the truth.
It makes much more sense now, me being me.

Too much upselling

I should get the Services offered from you for the price that I paid originally not a bait and hook.

Buy a different dna testing service

I guess it’s okay to take features away that I was under the impression I was paying for. People expect a level of trust when signing up for these types of services and not only did they lose a huge amount of private info to scammers because their systems are unsafe they also decide to change terms and features whenever they want. Not cool. Do not waste your money.
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