23andMe User Reviews

What users say

Top reviews

Constantly changing

This DNA is *constantly* changing. In extremely dramatic ways. Other than for brief amusement, it’s mostly a crock. I am disgusted.

Love the Updates

Thanks guys!

Questionably Inaccurate

Results don’t really match what I have been told. I am not sure if there are just very few people that use this however I did in hopes to connect with lost family members which was very very dissatisfying as there wasn’t much to go off of. The health and ancestry seemed very generic and not specialized at all questioning the accuracy.

I’d definitely say for the price it isn’t really worth it. I regret purchasing its service.
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So great!

This is so spot on!! it’s very interesting how how through your DNA, you can narrow things down such as me not liking cilantro, which is pretty spot on, me afraid of flying, which is pretty spot on, and then it gives me all kinds of medical things to watch out for. One of them saying I have macular degeneration which I do have. It helps me be proactive regarding my health
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Not what I expected

I’d say, all of the Medical report given is just the stupid surveys the app gives to you answer. It’s honestly not ground breaking in my opinion, because you can actually get the same information elsewhere online for free and your primary care doctor. The genetic testing is very basic and generalized. I’d save your money on this test honestly and go with Ancestry instead. Ancestry is miles ahead of genetic information given and though not focussed on Medical stuff, 23andMe is honestly not worth the money. The app tries to entice you with other medical stuff, but it’s behind a pay wall and from the vague medical information given on my test, the medical portion is lame at its best.
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Results

Paid $200 and all I got back is info for surveys and ads for more tests.

Total scam

Go to a doctor for dna testing save like $100.

Do not use 23 and me

They take your money and give nothing!

Fun and interesting

Love seeing updates like new relatives. Break downs of your heritage. I have yet to pay for more info.

Good tool

Really gets the info that you need and wanted. Thanks!!

Expand Indigenous American Results with Regional Affinities ⭐️⭐️⭐️

Dear 23andMe Team,

I would love to see 23andMe expand the Indigenous American ancestry experience beyond broad continental labels and Genetic Groups.

I understand that Genetic Groups require strong matching to modern reference communities, and not everyone will qualify for one. However, for customers who have Indigenous American ancestry but do not receive a Genetic Group, the current result can feel too broad to be useful. For example, “North American” covers a very large area, including parts of Canada, the United States, and Mexico. While I appreciate receiving that information, it does not provide much direction for people trying to better understand where their Indigenous ancestry may fit regionally.

It would be helpful if 23andMe added a regional layer between the broad ancestry category and Genetic Groups. For example:

Indigenous American
• Regional Affinity: Southeastern United States, Mid-Atlantic, Great Lakes, Northeast, Plains, South Central, Southwest, Northwest Coast, etc.
• Genetic Group: None detected, or displayed when applicable

This would not need to claim tribal identity or membership. Instead, it could simply show where a customer’s Indigenous DNA most closely aligns geographically when there is not enough evidence to confidently assign a specific Genetic Group.

This would be especially valuable for people with documented or consistent Indigenous ancestry who do not receive a Genetic Group. Some customers have very small percentages, while others have much higher percentages, yet “North American” alone often provides very little context.

A layered system could look like this:

1. Broad ancestry category: Indigenous American
2. Regional affinity: Where the DNA best aligns geographically
3. Genetic Group: Displayed only when there is sufficient confidence

This approach would provide more meaningful information without overstating certainty. It would also help customers whose ancestry comes from older, displaced, or currently underrepresented Indigenous populations that may not yet be represented within existing Genetic Groups.

Regional affinities would also complement genealogical research. Many people already have documented family histories pointing to a general area but are looking for additional context from their DNA results. Seeing that their Indigenous ancestry aligns most closely with a region, such as the Southeastern United States, the Great Lakes, or another part of North America, would provide another valuable piece of evidence to consider alongside historical records and family history, while still acknowledging that DNA alone cannot identify a specific tribe in most cases.

One thing I have always appreciated about 23andMe is the historical information included throughout the ancestry experience. Adding regional affinities for customers who do not receive a Genetic Group would continue that tradition by helping people better understand the geographic history behind their DNA, even when a more specific community cannot yet be identified.

Thank you for continuing to improve the ancestry experience. As someone who genuinely enjoys learning about the history behind my DNA, I appreciate the work your team has done over the years. I hope you will consider expanding the Indigenous American experience in the future so that customers who do not receive a Genetic Group can still learn something meaningful about where their ancestors may have lived geographically. I believe this would make the Indigenous American section even more informative, educational, and rewarding for many customers.

Thank you for your time and consideration!
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Fun and educational

I have alot of fun reading the historical matches and finding out where I came from

No point

I wish I never did this. It’s a useless money grab that doesn’t tell you much about anything with its broad assumptions and stats that make no clear sense in certain areas that matter the most.

DNA

I paid for my kit and I don’t think it’s fair to have to pay $100 a year subscription. I will be returning the tests I purchased for family for Christmas. It seems this is just another money grab for people who actually need the results. Very disappointing

Not working

Login with appleid is not working

Doesn't tell much....

Can look for hours. Believable? Idk. Hardly any relationships recorded. Probably should use a different more popular app.

enlightened

i sure like this 23 and me except how much information they get off my spit is weird and now so interested in their alternative motives.

So-Called Security

Why isn’t the two-step verification via email enough? Why am I being bothered to set up MORE verification through some app or texting just to see the information I already paid for? It used to be enjoyable to review 23andMe, now it’s a pain. I don’t want to set up the verification app nor give my cell number. What if a user like my father doesn’t have those things? Grrrr
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They Banned Me for Absolutely no Reason.

They Banned me for resetting my Password.

They’re not honoring the original agreement

When I first bought the package, it was a one time fee for lifetime access to all features, including health and ancestry. But now a new company bought them - and the new company is not honoring the original agreement. The new company requires
more money and a subscription to be able to access what I - and thousands of other people- was promised for a one time fee. Is there a class action suit?
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