23andMe User Reviews

Customer Experience

Positive experience39.6% of reviews
Neutral7.9% of reviews
Negative experience52.4% of reviews

~ Based on 656 written reviews from the US App Store.

What users say

Is 23andMe Safe?

23andMe - DNA Testing appears safe based on user ratings. AppsHunter Safety Score for 23andMe is 96/100.

This assessment is based on 558,777 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.3% of ratings point to a safe experience
2.2% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 558,777 App Store ratings for 23andMe.

Is 23andMe Legit?

23andMe - DNA Testing appears to be a legitimate app. AppsHunter Legitimacy Score for 23andMe is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

HORRIBLE APP

This app is terrible. You will only see half of whet is on the page and that is if it loads properly. YOU CANNOT MAKE EDITS once you put in the information. If you choose to do so must signin on a browser and IF you are lucky you can get in. Their chat bot is a useless bot as well as customer service within the app. I say forego this experience an do Ancestry.
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Auto renewal w/o warning

I never knowingly signed up for any auto renew. This is very scam like to me. Convenient that they don’t warn you you’re about to have a charge and yet there’s no refund so they’re basically stealing money from you for a service I did not want or need.
Once I got the initial info I did not need their services anymore, they just want you to pay more and more for more info about my genes
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Removing features isn’t cool

It’s not great when these guys remove features I used to have access to just so they can charge me for it again.

Just start

So far this is amazing.

Fantastic

Excellent info

23 and Me

I enjoyed finding out about my family. It’s cool to see where others that form your family are from.
Being from Ireland surprised me and not being Native American shocked me. I enjoy meeting new DNA family members too

You keep improving

Amazing times we live in that everyone can track their heritage and identify medically important issues for a modest fee.
I only have anxiety about privacy issues in the future.
Keep up the good work!

Premium ads can be false

I had been getting ads from 23&me so join premium to see my risks of developing certain cancers etc. One of them being colorectal cancer, and also the only one i really cared about as my grandmother died from it, and my mother survived it. After purchasing premium, I get “results not available”.

The best

Absolutely still love 23andMe.. Truly is a great DnA tracker.

WOW

WOW

Enlightenment

A huge leap for me as I seek knowing more of what and who I am. Have to date appreciated every single moment of my journey 🙏

Update and you pay

23 & me was good like 7+ years ago however everytime i update the app more and more features become locked and can only be used by “premium users”. For example a couple of days ago I could access parental inheritance, after updating the app it has now been locked and is a feature for those who pay a subscription!? Not only should it be free but even if customers have parents who already put their dna on their it should be free for them to see their inheritance or other features! I only update it to see the new “DNA relatives” however this has put me off for good!
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I’m not English

I hate this app. It is the worst ever. I’m not even English. I’m a full-blooded American.

Too many upgrades

I got my 23andMe kit about 3 years ago. This is an expensive kit to start with and now everything is an upgrade you have to buy. You have to pay to see additional relatives which was the whole point of buying the kit. Total waste of money.

Scummy

I was gifted a kit that came with a year subscription, yet I still have to enter payment details to use any of the features? Scummy move banking on people forgetting to cancel their subscription to make more money off them.

Flawed or fraud???

I’ve used 5 different DNA services. 4 of the 5 have results showing similar genetic makeups, but 23andMe is the only one that is wildly different. They refuse to retest the DNA and to even check their algorithm. There should NOT even be an algorithm since DNA results are hard scientific data. If you want to waste your money, paying someone to fart while juggling and riding a unicycle is better than spending it at 23andMe just to get incorrect results.
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Finally

This app is great and easy to use and 23andme finally has an ancestry only premium. A+ 👍👍

Begg

You’re always asking to upgrade. You’re a multi billion industry. Give people who have paid for their dna to you! Give them all their information and stop begging for more money. Hugely greedy in my opinion. Sort your business program. We don’t want upgrades we’ve already paid! Shocking that you have to pay more for health information about my information. Such a turn off. Not recommended at all. I use another site that doesn’t want upgrades just to tell you basic information. Shocking!
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Could be better…

Very little info without upgrading to Premium. Pretty frustrating. I thought I would get more info with the initial submission.

Val

Very interesting dna