Fed up of this company!
So I have been using 24/7 for years now and the entire time up until recently things have been fine,I use the app frequently to get to and from and 99% of the time I always pay cash I very rarely pay card,I had a car journey a couple of weeks ago early in the morning to get back home and I payed with cash,the next morning I woke up to a payment link to pay for the fair I had already paid for,I thought nothing of it as it must of been a mistake,a week later I got another payment link come through I believe I didn’t even get a taxi that day,once again I brushed it off as an error,I went to log in on Friday to book a taxi to a friend and the app wasn’t allowing me,it said it was waiting for a payment and could take up to 3 days,I waited 3 days,nothing,I tried logging out and back in but when I tried logging back in all I got was an error message and I’ve been unable to get back into my account,there are no help lines to talk to and I’m just at the point of confusion and stuck on what to do as I am absolutely struck for words,the company has gone down hill and I don’t think I’ll be using them anymore.
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Not Accessible for blind people
I am blind and I use screen reader technology but you are completely unable to book a ride on the app as VoiceOver just does not work with the app and now you are completely unable to track it as if you phone up to book they never give you a tracking code anymore
Too many marketing notifications
Good for booking, but the marketing notifications are annoying.
Great app but needs a couple of upgrades
1. I’d like the option to book a Pet Car so as to not keep getting the line “I don’t usually take dogs” when then cab arrives even after I’d put that in the other details box - happy to pay extra for the service too.
2. Also, you really need an option to tip within the app after the journey has ended.
2. Also, you really need an option to tip within the app after the journey has ended.
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Great can form
247 have improved so much with their new app and lots of drivers now. They have done so much charity work over Christmas for local charities
