Didn’t go or my booking.
I had to spend 2 hours waiting and arguing to get another hotel booked. After a day of travel, being left without a room, at night is not ok. No one should have to negotiate to have a new booking made.
In the end it was resolved but at my emotional and time expense.
In the end it was resolved but at my emotional and time expense.
Bad service you get no help from Travelocity
I had a credit they won’t let me use it without a fee charge and the airline is ok with me getting the full refund and helped me more then they did but they still are holding my credit. Bad company bad service bad representatives and bad experience. Will not use this app again.
If you ever have an issue you are on your own
I rented a hotel for 2 nights through Travelocity Nov 3,4. We stayed the first night and the room had bugs in it I actually caught several in a water bottle to show the clerk. We of course weren’t going to stay the second night. The morning of the 4th I showed the clerk the bugs I had caught and told her we were unhappy and would not be staying our second night. The clerk said I would have to get my refund through Travelocity since that is how I paid. I contacted them later on the 4th to start a claim. The guy was nice and said he would have an answer within 72 hours. The next day I received an email stating they could not get a return from the hotel and that my claim had been denied because the hotel had not contacted them back. I contacted the hotel with no issues and they again said I would need to go through Travelocity and they had not received any communication from them.
Back and forth emails got nothing but apologies from Travelocity but no help whatsoever. I will no longer use them and recommend you don’t either. Yes it is convenient and may save some money but if you ever have an issue you are on your own with no help.
Back and forth emails got nothing but apologies from Travelocity but no help whatsoever. I will no longer use them and recommend you don’t either. Yes it is convenient and may save some money but if you ever have an issue you are on your own with no help.
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Wyndham bayside San Diego
Stayed there after a cruise for 2 nights. Rooms were just ok the beds not too comfortable. We were never informed that they do not have housekeeping service only every third day. They want you to reuse you towel but no where to hang them so we left them on the floor for fresh towels had to phone for fresh towels, more coffee for the next morning, conditioner etc.
The only thing good about staying there was the location very convenient for cruise ships.
The only thing good about staying there was the location very convenient for cruise ships.
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My itinerary not on app
My itineraries (flight, car, hotel)
Cant find on app (not recognizing it. #)
Virtual assistant is useless, frustrating.
Cant find on app (not recognizing it. #)
Virtual assistant is useless, frustrating.
Constant errors
I’m just getting errors no matter what search I try.
How many times do I have to sign in?
The app signs me in. MAkes me signing again and then thinks I’m speaking Spanish. Que pasa?
Service great, but one recommendation
I wonder if it would be possible to put an “arrive on” option when booking flights. When someone is going through the pain of arranging flights, renting cars, arranging pickups, and so forth, sometimes it can be a little bit confusing when you should book some of these things (speaking from experience). When imputing the dates, if we could put an Arrive on option, it might make things a little smoother!
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Excellent Service
I had to cancel and make new flight arrangements not once but twice and both times I had exceptional service. The first agent was on the phone with me for over an hour trying to accommodate my travel needs. Then the second time I had to cancel and rebook I had another agent who was so kind and professional. I will always book through Travelocity.
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Horrible
La pire compagnie que j’ai fait affaire pas possibilité de communiquer avec personne pour modifier ma réservation de voiture
