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Horrible Customer Service
Apparently in using Trip Advisor they don't stand behind the reservations you have made through their app. I made a reservation and paid through the Trip Advisor app that I have used many times. Upon the hotel arrival of my out of town workers the reservation wouldn't go through. Apparently, Trip Advisor uses another company called Cancelon to process all of their payments. There was not a soul to be found at this Cancelon company to assist with anything. Their phone lines rang and a recording came on saying 'number not found'. The lady, who I could barely understand, from Trip Advisor could only say that they don't process the payments, Cancelon does. I WAS NOT using Cancelon to make reservations...I was using Trip Advisor! My confirmation email came from you, TRIP ADVISOR, Not anyone else!! If you use someone else that's between you and them! I am OR was a Trip Advisor customer, not a Cancelon customer. I'm sure this has to be happening to other people. Trip Advisor, you need to put something on your app to let customers know reservations apparently can't be made through you at this time. I get it, there is a whole lot going on in the world right now, but please take the time and LET PEOPLE KNOW!Show lessJMToole
Navigation!?
This app has a wealth of information. However it can be quite frustrating to locate that which you need to know. For example, I tried to find information on the multiple parking facilities a t Guadalajara Airport. It wasn’t apparent, other than a few reviews mentioning parking at a couple hotels. Then, when using the search function, it kept taking me to an “airport west”, that seemed to be far away (New Zealand?). Still not convinced parking the info wasn’t there, just I couldn’t find it.
A pet peeve - why does the app keep asking for access to my location? I wasn’t looking for something near me, nor can I remember using it for something near me. While I’ve been to this
location, I’m not there now., and I’m perfectly happy to enter the location of interest. Are they selling location data? That would be a privacy violation in my view.Show lessOpn7
Great App
I’m enjoying planning our families summer day trips and weekend trips using this app. For longer trips, I appreciate the feature that allows me to place certain attractions on different days of my trip. I would suggest however, being able to view only the events and attractions listed under a certain day. For example, I plan a 5 day trip to Washington DC that includes a total of 49 (!) attractions that I have divided as I wish to see them amongst the five day stay. It would be great if I could click on day two for instance, and only see the attractions and events that I planned for that day so that it would be easier to see where the locations are on the map and it would be more efficient to rearrange my itinerary according to attractions and events that are close to one another. Thank you for adding the “add note” section for each attraction, as I use to write in hours of operation and cost of events so I can see it at a glance.Show lessCrazyfamilyoffour
TripAdvisor is Fabulous
I had never heard of TripAdvisor until 2 years ago when my brother and his wife came to Cleveland. When I didn’t know how to get to Slyman’s (for the best corned beef and pastrami), my brother looked it up on TripAdvisor. Then when we were hungry for dessert (specifically custard), he pulls out his phone and looks up nearby custard/ice cream sellers and discovered Weber’s (the best vintage custard and ice cream!!) and Mitchell’s(fabulous gourmet milkshakes as well as marvelous ice cream)which we ended up indulging in on 2 different days! I was able to learn more about Northeast Ohio in the short time my brother was in town simply because he had a TripAdvisor app as his ‘go to’ for anything he wanted to see or do in the area! As soon as he went back to Texas, I got the TripAdvisor app for myself and have been thoroughly enjoying it and the places I have been able to visit and recommend as a result of his complete trust in its reliability and complete access to all the travel information he needs!!Show lessjelainec
Can not report response after bad review
My issue with Trip Advisor is they block you from providing any updates until 90 days later after posting negative review. My post of review from Sheraton Hotel Marina in San Diego November 2019 received a response from Sheraton. They posted they want to talk further to me about issues that took place at time of visit. I have responded twice to their email that they provided in their response post. I have had no response at all from Sheraton. If they really wanted to speak to me they should have provided a valid phone number and contact person in their response. Posting an email address but never acknowledging my emails back per their posted request, just makes it looks like they( Sheraton) made an effort. Trip Advisors blocks me from reporting this to travelers until after 90 days. Thus, current travelers seeking real time information will not be given up to date information from travelers that have experienced recent issues that could impact current travelers.
So reading allowed posting without allowing immediate updates makes Sheratons attempt to work out issues meaningless. Trip Advisors followers will not know that Sheraton has failed to actually resolve issue and fail to acknowledge my 2 emails back to their request. I consider this deliberately misleading travelers.Show lessCj of MDR
Very useful for travel
I like access to menus when looking for restaurants and if the place requires me to sign in to Facebook, I will NOT. Some people don’t even use it and there are many warnings not to sign in to FB except to use it. Restaurants should be advised they may be losing business because of this. Having the menu link on the Trip Advisor is best, but a link to the website is ok. Many domains are for sale which makes one question if they are still in business. If a place does go out of business, they should let TA know.
The more details given for a hotel, restaurant or attraction, the better, but information should be up to date. Hours open, price and directions are helpful. I appreciate when a hotel listing shows restaurants nearby.
Trip Advisor should be aware if they stop advertising or boycott a place or TV program, they run the risk of losing customers—maybe more than they gain. Stick to travel and stay out of politics.Show lessJudyB429
This is the best place to find ratings and details about hotels, restaurants, etc.
I evaluate most of the hotels, restaurants, and local sights on TripAdvisor. I only rarely have to give bad ratings since I have checked in advance on TripAdvisor. By reading many reviews you can quickly get a good idea of each rated place. Note that some reviewers are always negative - either they are never satisfied or they are so grumpy that they have brought out the worst in everyone they meet. When hundreds of visitors have given a place “excellent” or “very good” ratings, usually the few bad ratings are due to such trolls. I usually do read several negative ratings - bad days do occur and there are flaws in everything and it can help you to notice those flaws - but if most people liked it, I will probably like it too. I have used “Yelp” at times for restaurant reviews (sometimes searching sends me to Yelp). It is ok, but I have not usually found it more convenient. I am less familiar with it - and I have never posted a rating there.
If I have to sign in each time, this is the last time you will hear from me.Show lessBob WW
Lothian motorcoach trip from Edinburgh
My friend and I took a day tour with Lothian motorcoaches out of Edinburgh on 27Sept2019.
Our driver was Ian and guide was Scott. Being the handsome lad he is, Scott really should have been in a kilt! Our day trip was to Loch Lomond, The Trossachs and Doune Castle. Now, being the Outlander fan that I am, when I found out this Castle was used as Castle Leoch in the Outlander,I was definitely all in. Thus trip did not disappoint. Scott really should be a stand up comedian. The “history lesson” was delivered in such a way that it was never boring! He had us all in stitches!! I would definitely recommend this trip and make sure to get Scott, if possible. Now, the “icing on the cake”for me was when Scott chased me four blocks after I got off the bus to return my purse that I had left on the seat!! Lord... what a life saver this man was! I will say, the ONLY thing that could have made this trip better, was for Scott to be in a kilt!! I mean, it IS Scotland after all.
Pamela D. Florida. USAShow lessslamminpam
Always use TripAdvisor! Helps so much in travel advice .
We try and take a yearly vacation and visit new place in our travels. As some, we save to have the best time, see as much as we can for great value. It’s always so helpful reading others experiences and thoughts. our trip to Germany last year we found amazing tours to several castles in a luxury coach. Trust me I was skeptical about spending a little extra $, but ready several different takes on it we were sold. Thank goodness we did, the other bus was packed as we had only30 people. It was amazing! We also used the advice of a smart travel in St. Lucia. A private van took us all over the island that the cost of a busy tour bus would of. Plus we we’re head of all the buses, so we beat the crowds.
We even use TripAdvisor for restaurants when we head to different cities through the year. Yes, people have different likes but reading other reviews helps us find some awesome handed treasures.
I could go on and on, but you just need use it, it’s a great way to help with some many things. Make your life easy be advised😎Show lessSue Ban
It’s a very useful app but has some flaws
I can’t leave home without it as it helps bring the world to me. Reviews and recommendations are typically spot on. However, it can be a bit clumsy when it comes to searching. I put in day trips/tours in Dar es Salaam and I keep getting safari results for 3-15 days. Not sure what part of “day” the app does not understand. Also, I booked a trip that has not existed for about a year and was none refundable. When I tried to cancel on the app, it warned me that I would lose 100% of the cost. I reached out to the tour operator via WhatsApp and fortunately, they were gracious enough to inform me that they no longer do that tour and will fully refund. TripAdvisor needs to stay on top of operational tours.
Finally, whenever I book a tour through TripAdvisor, things generally go smoothly except for when they don’t. The reply button to the tour operator contained within the confirmation email seldom works.
All in all, I enjoy using this app as my go to travel companion. I don’t even need to research ahead of time (I know, lazy right? ;) and the idea that I can travel on the fly and have TripAdvisor app do all the legwork is ever so appealing. It would have been 5 star but for all the issues listed above!Show lessSpunky Traveller
