app is buggy but products are great!
used the app for tlife deals; 2 times before the app was a little slow to load but the prints came out as expected. Tried it again tonight for a third calendar for a gift and it was so frustrating making it because there was no option to save my work and it kept re-saving by itself and the loading circle would not go away, even after waiting 20 minutes with my screen open. Also it's just me at home with the best wifi so I know that wasn't the issue... Plus one time the circle did go away and I thought everything was saved, but after the glitch I did not find it in the saved projects tab. After 4 times of almost completing my work and having it vanished by the nonworking app, I found a trick to "add to cart" and then once it saved, to go back and edit the product. I'd have to do this multiple times just to make sure the automatic save from the app doesn't bug out again. Long story short app is a little funky (hopefully this was a one time thing) but the actual products come out decent. minus 3 stars because this is a review for the app itself, not the company, and that took an extra 5 hours of my life. Also don't upload photos in the app first because it'll turn out blurry. Make an album in your personal device with all the photos you want (especially if making a photo album or calendar), and make it in order if possible, to be on the app as little time as possible.
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Excellent Customer Service
Not only was their website easy to use with lots of design options and ways to filter that made making the perfect Christmas Card a breeze, but when an issue came up they handled it amazingly. Due to no fault of my own or Shutterfly’s my city incorrectly assigned my new home with the wrong address. This wasn’t caught or changed until after I had placed my order on December 1st. The address was reassigned to me today on the 10th of December. I used the chat feature to first try to update my order and change the address on the labels I had ordered. Seeing as they were expected to be delivered Friday it was too late to change. They told me I could cancel the order, receive my refund, and place a new order. When I expressed concern over not getting the order in time to mail out before Christmas(original order was 2 weeks). They gave me a credit on my account to help cover paying for expedited shipping. All seemed well until I put the items in my cart and it was going to be $60 more than my original order for the same exact items. This time I opted to call because it wasn’t as straight forward. I wasn’t sure if they could do anything to help seeing as it wasn’t their fault. But they went above and beyond to make sure I got what I wanted and at the same or better price than my original price. They were also kind and apologetic of my situation even though it wasn’t their fault at all. I am very pleased and would definitely order with them again!
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A very difficult programme to use
While I hope the final project turns out well, the process of making a photo book through Shutterfly was quite challenging and user unfriendly. Although I wanted a simple 20-page book, the programme repeatedly tried to up-sell me to a larger more expensive product, which added time and effort to override.
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CA
Shutterfly is my go-to for prints, gifts and photo books.
Their customer support is amazing!
Their customer support is amazing!
Great pictures
I really like the pictures and gifts. I just wish the shipping wasn’t so expensive.
All great stuff
Love all the choices and great quality
Always amazing
Thanks for such amazing good quality products.
Christmas cards
I did not get the free shipping as advertised. I made three orders, so that is disappointing!
Priceless Value
It has been such a blessing for me
to have Shutterfly photos saved over the years. My beautiful
10 year old daughter died suddenly and unexpectedly 3 years ago and it is so consoling to have all her childhood photos saved in Shutterfly. We change phones so often and it’s easy to lose access to passwords and forget, Shutterfly has been the constant throughout and always so seamless and simple to access and order - Thank You ❤️🙏
to have Shutterfly photos saved over the years. My beautiful
10 year old daughter died suddenly and unexpectedly 3 years ago and it is so consoling to have all her childhood photos saved in Shutterfly. We change phones so often and it’s easy to lose access to passwords and forget, Shutterfly has been the constant throughout and always so seamless and simple to access and order - Thank You ❤️🙏
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Great Product and Website
Always such a great site for all your needs. Always very prompt delivery and the quality of work it great! Will continue to use Shutterfly each and every year.
