Jumps ahead
Whenever I am scrolling through maybe every minute or 30-45 secs it jumps ahead four or five rows. It’s so annoying and after a while I will just stop shopping. Otherwise the app is easy to navigate. I wish they would fix this glitch as it makes it totally unpleasant to shop/browse unless you are looking for something specific.
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Can’t sign up
There’s no specific validation errors for the sign up form, just one general so I have no idea what the problem is.
My number one choice of shopping
I have been a customer at NaP for such a long time that I noticed the order numbers went from five digits to 9 and counting! Honestly, best customer service, best collections, best after sales service! Will never stop buying from them!
Excellent Customer Services!
Spoke to a customer services operative named Moyowa and was amazed and extremely satisfied with what was accomplished!!!! She went above and beyond what I could have expected to not only help me arrange a return but also order x3 items to be delivered to my best friend in Aix-en-Provence. She had the patience of an Angel and was so professional and efficient and very kind and friendly. Could not recommend more highly!
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The best app ever no longer works
The new version of this app is so buggy that I’ve never been able to use it without it freezing on me. It’s so upsetting as I used to use it all the time. I have the iPhone 12 mini. Does this app work for anyone anymore??
No Upgrade for me
I love Net-a-Porter and have been using the app for years, it really is the best way to shop. However, I have an “old” IPad mini, which apparently Apple won’t upgrade past Version 12, so the app no longer works. Got a message to upgrade, but of course I can’t because I don’t have IOS13, so I tried the “Re-load an older version” option which simply gives me the version directing me to upgrade. There’s no way I’m buying a new IPad simply in order to shop on Net-a-Porter.
SO INFURIATING.
SO INFURIATING.
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EIP delivery/ collections
Information re delivery and collections are sent at the last minute and not at the customers convenience so it can take many emails and calls to arrange a suitable time/ date that ends up being weeks later! More drivers needed and more choice on when to receive etc orders should be offered
Great range of products and brands, fast and efficient delivery, and AMAZING customer service
I have been a Net-a-porter customer for over 15 years now. It has always been my first and favorite choice when it comes to online shopping. Variety of products. Great range of designer brands, fast, efficient and low cost delivery, but above all their AMAZING customer service. If I could give them 10 star I would.
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Newest update freezes when scrolling thru selection
I love this app, except that the previous version would crash occasionally on my iPad Pro. The new version now freezes during scrolling. Please fix this!
Service & Shopping Experience
I’ve been shopping with Net A Porter including
Mr Porter for more years than I care to remember, ordering consistently throughout the year, and not only purchasing “treats” for myself, (and I have only just placed another order today), but I also love to shop for family members and friends alike.
My experience for shopping from the sheer exquisite choice of Garments, Beauty, Accessories, Jewelry, Gifts, Sustainable Goods and Home is just breathtaking.
This Company never fails to disappoint, a true market leader in the field of a luxury online industry for delivering a incredibly professional, polite attitude and service; Orders are effortless, communicated exceptionally well, and on the rare occasion I’ve had to make a return it’s been seamless.
I shop on many platforms such as Net A Porter, and it always remains my first go to online boutique choice because nothing is every too much.
Mr Porter for more years than I care to remember, ordering consistently throughout the year, and not only purchasing “treats” for myself, (and I have only just placed another order today), but I also love to shop for family members and friends alike.
My experience for shopping from the sheer exquisite choice of Garments, Beauty, Accessories, Jewelry, Gifts, Sustainable Goods and Home is just breathtaking.
This Company never fails to disappoint, a true market leader in the field of a luxury online industry for delivering a incredibly professional, polite attitude and service; Orders are effortless, communicated exceptionally well, and on the rare occasion I’ve had to make a return it’s been seamless.
I shop on many platforms such as Net A Porter, and it always remains my first go to online boutique choice because nothing is every too much.
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