NET User Reviews

NET-A-PORTER: Luxury Fashion
NET-A-PORTER: Luxury Fashion
THE NET-A-PORTER GROUP LIMITED

Reviews Summary

Top reviews

Lisa S

The selection of clothing & accessories is excellent,changed & updated regularly, & sale items are marked down continuously until FINAL SALE. FIVE STARS!Also,Net a Porte includes,in its lovely wrapping,return slips .I return little but when
I do ,itโ€™s so uncomplicated to do!

Problem with View size guide

After updating, it is no longer clickable for viewing size when shopping jewelry

Loveโค๏ธLoveโค๏ธNet-A-Porter

The way that Net -A-Porter displays ALL of their items for sale is superior to every other site, I believe. If Iโ€™m looking for shoes, I see what they look like on not just the feet, with an actual outfit and person attached to it all. This goes for all clothing and accessories.
This is very important for personal shoppers, and also when gift giving.
Lastly, the service that Net-A-Porter provides scores a 10/10. I have never called in and not had my question answered or my concerns addressed.
Ohโ€ฆand the large selection of cosmetics is awesome!! ๐Ÿ™‚
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EIP customer hates the new iPad version

Iโ€™ve been a N-a-P customer for seven years or so, an EIP for five, and the latest release is terrible. You have to scroll significantly down within each item to be able to flip through photos. I find it to be so off-putting, Iโ€™m not buying anything and just going to Bergdorfs online instead. Too bad, because Net a porters buyers are better.
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Filters not working

Beautiful app, but filters completely not working for a long time already.

Canadian customer

There was some pice mismatche.

Also I wanted to chage shipping to thr US and it was impossible

Notifications not mapped to items

This app has a glitch in which the notifications arenโ€™t mapped to the actual items presented in the notifications. Every time I receive a notification regarding an advertised item, when clicking on it, it goes to the main website page. Not the item that was sent in the notification. Kinda annoying not to be routed correctly. Whatโ€™s the point of the notification?
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Damaged goods received! Refund not in full amount!

I bought a defective item on the website, after receiving the bag, there is 2 clear dent on the bag. I have returned the bag and did not receive a full refund. Been contacting customers service with no solution. Iโ€™ve been told despite returning the damaged goods, the custom fees will not returned to me. I donโ€™t recommend buying from this platform.
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Best shopping app ever

The app is user friendly and easy to navigate. The clothing is amazing and you can find a lot of options and finally and most importantly is the amazing costumer service. :)

Elated!

Shopping with Net-a-Porter has left me feeling Elated once again! I have just purchased a beautiful Nanuscha handbag that jumped out at me straight away. Net-a-Porter always has divine stock and shopping is just such a lovely straightforward process that is always enjoyable x

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