Leave a Review Dropbox
So much potential, very buggy
I’ve been using this app daily for work, for over a year now.
Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro.
2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.Show lesshr150123
Developer Response
Hey there, we’re sorry to hear about that. We’ll be happy to take a look at both issues with you. Please reach out to us on Twitter at @DropboxSupport or Facebook at facebook.com/Dropbox, or on our Official Online Community https://www.dropboxforum.com/ so we can help troubleshoot. Thanks!Horrible Background Battery Usage
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.Show lessParvani Symphony
Support
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safeShow lessKENO4RENO
Doesn’t work
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.Show lessOneAndOnlyAlex
Feature needed!
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!Show lessFer.Oropeza
Frustrating
I normally use Dropbox on the computer. Uploading files is a breeze but using this app......agggghhhh!
First of the Recent tab shows deleted files. These should disappear and not show.
Uploading a file (the same file) does not prompt you to overwrite the previous file instead creates another file, so you end up with two.?.?????? Why???
I have tried to copy files using Apples Files app into Dropbox but that doesn’t seem to work. I mean Dropbox shows under the Location area so why can i not transfer files using this method?
When i upload files using the computer and then open Dropbox app on the ipad the same files will say they where uploaded 1minute ago but say it was yesterday? Not today but yesterday!
Thats wrong.
Also i have noticed that on my iPhone 7 the battery usage drops considerably quickly when Dropbox is running in the background. NO other apps running. Wifi Bluetooth off. Background app refresh off. Just Dropbox doing “something” that drains the battery. I can even swipe away the app to stop it running in the background but it still does!
Its now been deleted from the phone.!
I have in the past emailed their support but honestly it seems to always be your fault. Not sure how this could be considering the non functioning of the app. Even taken screenshots and pointed things out but never interested.Show lessCapcomnz
Developer Response
Hey there, we’re sorry to hear about your experience. If you’d be willing to get in touch with our teams on Twitter at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/, we’d love to get a closer look at these issues, and have the opportunity to help out. We look forward to hearing from you!Great service - needs some user friendly tweaks
I use dropbox to store important documents, photos and videos, sharing and accessing them from a multitude of devices.
All I want added to this service is a select all button in an album on iPhone when uploading images, I could be uploading upwards of 150 photos from specific sites to individual folders and having to select every photo individually is both time consuming and can lead to photos being missed in the process.
Additionally background uploads on iPhone would also be great but I understand that may be out of your handsShow lessHey_apple
Great app
Easy, simple to use and no fuss. Its amazing for simple storage, so you can make folders, save pictures and download PDFs. I love how it helps you keep your account private and allows you to make available documents offline!hadit dsh
Thank Goodness for Dropbox!
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device.
About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein.
Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious.
Fortunately, I have Dropbox and all my photos upload automatically.Show lessRebecculous
Won’t let me reset password
Updated
Developers have been in touch and helped me with sorting the issues. Thank you it’s nice to be able to access it all again
Been using it couple of years now. But now it won’t let me in or reset my passwords. Telling me my password expired. It’s dissapointing but migt be time to look at other Il options Of can’t sort itShow lessMr-Farmer
Developer Response
Hey there, sorry to hear about that. If our system has expired your password, our support team may be able to assist. Go ahead and go to this page https://www.dropbox.com/support/sign-in-issues, while not signed into Any Dropbox account in your browser. There you will be able to submit a help request. In the form, please make sure to enter an email address that you currently have access to, so our team can email you there, and advise. Cheers!
