Leave a Review OneBusAway
Used to swear by this app
I’ve been using this app for almost a decade now and have always loved it until recently. The data on there just doesn’t seem to be accurate and buses that will be coming suddenly disappear from the queue and never show up. Not sure why the data has gotten worse but has inevitably made it harder to use the app.Show lessDrogbadude
Very disappointing
The app time predictions are highly inaccurate. I literally mean 95% of the time wrong. You could be 200ft from your bus stop and the app says that you still have 6 minutes until your bus arrives because it’s “running 7 minutes late” and then you watch that exact same bus drive by 10 seconds later. Incredibly infuriating whenever I choose to trust the “reported” bus times. Always give a 10 minute window to arrive early. It could come 10 minutes earlier than the reported time. It could (extremely occasionally) come at the reported time. Or, it could come 15 minutes later and then you’re left waiting 25 minutes for a bus. You never really know. Usually ~5-10 minutes earlier or laterShow lessNeeds To Meet Please
App permanently frozen on bookmarks
Since my phone updated to the latest OS the app is completely non functional. I can kill the app and reload it days later and it still won’t let me interact with anything on screen and stays permanently stuck on the bookmarks page. Before that (or it’s last update) it worked beautifully. The brief glimpse I got of the new map page was terrible though. The old version was much better.Show lessLeannan_Sidhe
Perfect timings, but one improvement should be made.
The improvement is the blue line, instead of it being from San Ysidro to UTC they should split it between America Plaza. It should be from America Plaza to San Ysidro and the other half should be from America Plaza to UTC. It would be easier like that since it’s a long route.Alang.06
New UI sacrificed functionality for looks
The new UI gives a lot less information than the old one.
*Buses arriving at a stop take up more space on the screen, so you have to scroll to see more than a couple minutes at busier stops.
*App no longer displays a lot of useful information, such as how long ago a bus checked in at the location it is showing. A bus four stops away two minutes ago is very different than a bus four stops away right now. It also doesn’t show the maps for through routes. My bus turns into a different route a couple stops from my house, and I used to be able to scroll down to that link (“continues as…”) to see the map, but the maps are no longer available. Now I have to back out to the home page and search for the route to bring it up.
*Data doesn’t reliably refresh. In the old UI, the data for what buses are arriving at a stop, where a bus is on its route, etc, would automatically refresh so if you looked at it after a couple of minutes, it would pull a new location or new predicted times. On the new version, you have to manually refresh on those pages that even have a refresh option. On a lot of pages, you have to exit out of the page and reenter it in order to get new data.Show lessLuckymiss
You had one job…
…and it was accuracy. What’s the point if busses come at totally different times in reality than are reflected on the app? But I gave it 3 stars instead of 1-2, because the customer service is really great and they are clearly trying to make the app better. It does seem like a complicated undertaking.Show lessCJ Seattle
Tracking would be better w/ passenger input
My bus shows up at a different time every day, that’s why I got the app to help me out. Unfortunately, probably due to the pandemic + etc, there are buses that don’t exist that come and go at my stop. I’d like to be able to correct or note when these things happen so others aren’t as confused as I am. Especially when my route is supposed to show up 3 different times according to the app and I see nothing?? Lots of little issues but still better than nothing.Show lessStarlitStormy
The update
The update actually improved a lot about the app and I’m glad about that. Most of my issues now stem from king country transit themselves and there constant effort to always arrive late. One thing I miss is the live bus tracker. Is the old version it was a little buggy but it did help to see how long you actually have to get the bus and where the driver is, writing this as I’m currently waiting for a late bus without having any clue where they’re at tithed than a constantly changing arrival number that seems to be tied to nothing and jumps from 10 mins to 2 and back. Just bring back the live bus tracker on the map thank you.Show lesspercy122
Needs a way to track missed routes
The app is pretty reliable overall, but it needs a way to track busses that are truly missed. For instance, this morning there were two bus routes that are about 1/4 mile apart leaving at about the same time to where I needed to go. I decided to wait for the closer one, but it never showed so I was stuck waiting another 30 min before either were scheduled again.Show lessNatHolland
Difficult to use
A user should be able to download the app and know exactly how it works. I’m still not sure what this app is trying to achieve. I type in the address I’d like to travel to and it can’t even tell me when I should leave or which bus stops i should go to or which buses I should take. I downloaded this because Google maps is horrible with the bus schedules, honestly this is waaayyyy worse.Show lessJames6566
